Crown Paints Avis 

I cannot fault how this company dealt with my complaint. They listened, were sympathetic of my disappointment and endeavoured to put things rights. I highly recommend the Customer Service team as they dealt with my query professionally and efficiently. Thank you and well done.

Visited Crown paint centre in Reading.
The service I received was nothing short of exceptional.
I needed to match some bathroom paint and so they tried multiple ways to mix it up.
The sample I supplied wasn’t large enough and the need for 1 litre meant that the pot we required also wasn’t large enough for the amount of colour tint needed…
Nothing was too much trouble and I left as an extremely happy and with the paint supplied in exactly the right colour.
Amazing service and cheaper than all diy sheds in the area - congratulations a great job 👏

Awful emulsion. I am 6 coats in and cannot get the patchiness to go away! This is on top of a primer layer on wall! I regret not going with tried and tested Dulux!

Tried the easy clean range and was really impressed! Will use again!

I needed help choosing paint as my mum always said Crown paints are best. I didn’t know what to pick. We have young kids & a dog & I needed something hard wearing. I spoke with Eric who was so helpful, he suggested Crown Clean extreme which I’d already looked at, he confirmed it was best for us. I’m so impressed with it, it was easy to apply & it looks great! I will definitely buy it again. Thanks Eric!

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to touch up. Snowdrop is now a completely different colour, looks green instead of cream on the walls so had to repaint the entire room. Tried Dash of nutmeg in another room. On the website, this colour is neutral with hues of coffee & cream. On the walls, it's grey with lilac/purple undertone. The paint is also much thinner now so drips everywhere while applying and needs at least 2 coats. I've since tried other brands which are far better quality & coverage and their colour matches the description unlike Crown

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found and it was instantly diagnosed as an end-of-run tin with no pigment which should never have left the factory. I was asked to e-mail an image of my receipt and bank details, and within a couple of days my costs were reimbursed. Excellent, real customer service

Initially had issues with paint; soon resolved and end result was fantastic after arranging replacements with customer services.

The help we received to rectify a problem with our Sandtex masonry paint was 1st Class.
Leanne from the head office dealt with our issue and was responsive and able to help us quickly.
The Crown Decorating Centre staff in Newcastle were equally as helpful when dealing with me and my questions.

Looking for answers relating to Sadolins satin white Superdec paint. Apparently marketed by Crown paints.
This microporous paint quoted as 10 year durable I can confirm as it has outlasted this by some years.
Looking to refresh my front door with same I completed the task only to see the colour not so white on drying .it is a patchy off white and not what I’d expected as from memory many years back I was very pleased with its whiteness. What’s gone wrong this time. It was a relatively new almost full tin. I’m reluctant to ditch it due to the cost

Love the clean extreme range.

Newly plastered ceiling 1 mist coat then 4 coats and still it looks patchy never buy Crown paint again

WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE?
THEY HAVE DESTROYED IT.
I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT.

WHY HAVE THEY RUINED WHAT USED TO BE A FANTASTIC PRODUCT?

THIS DISGUSTING 'VEGAN' FORMULA IS NOT PAINT - IT IS SOYA MILK !!!!
IT IS COMPLETELY LIQUID, IT HAS NO STRUCTURE OR STRENGTH. NO COVERAGE CAPABILITIES.

WHOEVER IS RESPONSIBLE FOR THEIR BLUE SKY THINKING IN CREATING THIS RUBBISH. NEEDS DIPPING IN A VAT OF SOMETHING CORROSSIVE !

BRING BACK THE OLD FORMULA.

Crown provided a voucher for a pot of paint. This was after they had already put the phone down, in-effect, the credit after having left a review. You might be thinking that they deserve more stars after providing a free pot; however, more stars is not in fact deserved.

When you make a colour of a particular line, you stick to it so that your customers can dab-in where required, over the forthcoming years, otherwise it means repainting whole rooms.

This total lack of consideration combined with their stupid excuses simply merits no positive feedback.

About twelve years ago, I bought Soft Khaki and Mellow Sage in their 'Breath Easy' Silk emulsion. I only know it was the Breath Easy line because I eventually came across some remaining paint in the Soft Khaki.

The company as a whole did the very least they could in trying to recall what line of paint I had bought, prior to my discovery of the used pot of Soft Khaki.

There are rival companies out there which behave to the opposite and go out of their way, from initial point-of-contact, to make sure you walk away satisfied.

Crown's excuses range from painted walls changing in tone over the years due to atmospheric conditions, variations from batch to batch in the manufacturing processes and (I like this one) formula updates in production, the last not even in excuse format!...

First of all, painted walls still look the same as the original colour, over time, within senisble limits, and second, if you call paint a certain colour then it should remain that colour or else be given a different title and this the case whether a new formula or not and which is the reason for the existence of areas known as 'testing-labs'.

Crown haven't followed-up and I had to fight to sustain communication when in dialogue and which was not rewarding when so. In some areas of the country, the population scoff too much dough and it makes them lethargic; either that, or management with a trickle-down effect hates the idea of customer satisfaction...

The lack of thought does indeed make me think that changing the tonal value of a colour could have made Crown a lot of money, were customers unimaginative enough to buy from them again once they tragically found out that Crown were not producing colours true to original shades, sales trickery I have to say just typical of certain regions of the country where there is too much doughy consumption.

I now have a 'Trade' version of the paint and which is not the shade of Mellow Sage I painted the walls with, either, a professional version obtained, voucher in hand, with the idea that it might not have been altered. And I have been left with no viable option. And no, repainting already-painted walls is not one.

Have been decorating for 35 years, have never had to do so many coats of crown thick and creamy to try and achieve an exceptable finish, marks so easily, would never recommend to any of our customers

I've been purchasing online for over 20 years. Crown are the worst I have ever encountered. Absolutely zero communication re. Orders, shipping etc. Never received my order, multiple emails unanswered. They are either incompetent or completely indifferent to customers. I will never use a Crown product or service ever again.

WORSED PAINT I'VE EVER BOUGHT. Thinking it was quality I purchased 2 x 10Ltr "PURE BRILLIANT WHITE MATT EMULSION". My hallway was a "very pale pink", after the 1st coat would not adhere [after washing the walls & allowing to dry over night], 2nd coat same problem so took 1.5 10Ltr drums to recycling centre & am looking for desent paint.
DON'T WASTE HARD EARNT MONEY ON THIS RUBBISH

Fantastic service, always really helpful and today Scott excelled himself when I needed some paint re mixing👍

We bought Crown crafted poetry luxurious flat matt finish. Due to the size of our kitchen we needed 2 x 2.5L tins. We got the paint on the walls, loved the colour and it painted with ease. Obviously 1 tin was not enough so we started on the other tin only to find it's a different colour. Same batch numbers, but different. We now are unsure what to do as we have now done another coat with the new tin but may need a third! What if that's a different colour?