My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... Voir plus
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... Voir plus
L'entreprise a répondu
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Coordonnées de contact
32 Blackfriars Rd, South Bank, SE1 8PB, London, Etats-Unis
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The decaf is a godsend
The decaf is a godsend! All the taste and boldness without the crash I sometimes experience with caffeine. The customer service is also really good. Overall, very happy with CRU Kafe!
Fantastic coffee and service
Fantastic coffee and service! Blows nespresso and others out the water!! It’s a must try for coffee fans.
Tried quite a few different coffee pods…
Tried quite a few different coffee pods now and this is easily the best
Half caf is by far my favorite coffee
Half caf is by far my favorite coffee. Been buying every month on subscription and love it
Cru Decaf has helped me survive…
Cru Decaf has helped me survive Ramadan!
I make myself a decaf double shot Cappuccino every evening after my meal. This way I don't have to skip my coffee while fasting and I can still get a good night sleep!
Love these organic pods.
Tried their pods when I saw them on offer in Waitrose a few weeks ago.
Really love the Espresso and Lungo pods.
Work brilliantly in my Nespresso machine.
Disappointing Weak Coffee…
I ordered a Nespresso Discovery Pack after reading the reviews and was keen to try the coffee. The coffee arrived quickly and I was looking forward to trying it. I made them all over a weekend for myself and a friend. I was so disappointed, they all lacked flavour and body and tasted weak. Even budget supermarket brands for less than half the price taste better. They are not even comparable to original Nespresso pods and cost practically the same.
Cru cafe appears very limited in stock…
Cru cafe appears very limited in stock of their offerings and whole product lines are disappearing. Amazon only carrying a very limited choice. Delivery fees exhorbitant.
Excellent
Excellent, good tasting coffee. We've tried a few other brands but always return to Cru. We buy Colombian whole beans and grind them every morning. Thoroughly enjoyable.
No response to emails, no recycling bag
I really love the coffee but largely chose them because they offered the recycling service. Unfortunately despite asking on order for the recycling bag to be included it did not arrive. I have since sent them two emails and waited 2 weeks and then 1 week for a response and there simply has been none. Not even acknowledging my emails. Really disappointed as I really like the coffee but will be cancelling my subscription and finding an alternative with a recycling service that hopefully works.
Outstanding Coffee & Company Values
It was actually by chance that I stumbled upon CRU. I was going about my daily commute when I was approached by two lovely CRU employees at Waterloo station whom were handing out samples. We had a brief chat surrounding the ethical and sustainable values that the company upholds (big kudos) before I went on my way with a packet of Organic Dark Roast pods.
I haven't looked back since discovering CRU. Their range of coffee is outstanding - each comprising of unique flavours and consistencies. That accompanied with their values towards the environment leaves me with no desire to shop elsewhere for my coffee. I genuinely consider myself lucky for discovering CRU Kafe.
I'm a big fan of cru-cafe not just…
I'm a big fan of cru-cafe not just because of the amazing tasting coffee but also love how sustainable it is. My favourite coffee brand!!
Really love the coffee
Really love the coffee. Even more so that they company has ethical and sustainable values.
I have the Nespresso Expert Original…
I have the Nespresso Expert Original Espresso Machine by De'Longhi. I have never had a problem with my machine piercing CRU coffee pods - they work perfectly together.
I couldn't recommend CRU more. Delicious tasting coffee and fantastic customer service. I am especially a fan of the organic Indian and dark roast pods. Definitely worth a try.
Good coffee & service
While I normally buy my CRU coffee from Amazon, there's no option there to get a recycling bag. So I reached out directly to their customer service, who kindly sent me a recycling bag free of charge. Good coffee, great service, and love that I can recycle my capsules.
My favourite coffee pod brand
My favourite coffee pods for my nespresso machine, and I love that they are sustainability focussed. My favourites are the Dark roast, honduran and colombian
Nespresso style pods don’t work …
Couldn’t tell you what the coffee tastes like as not one of 10 pods in the box pierced properly. The coffee could be fabulous, but the pods are beyond useless.

Réponse de CRU Kafe
The coffee does taste great
The coffee does taste great, but my nespresso Essenza machine doesn't like the capsules, so I waste about 30% of my capsules. Makes it an expensive coffee to purchase, so I won't be purchasing again.

Réponse de CRU Kafe
Unimpressed…
Ordered 3 boxes of the decaf coffee bags and they arrived yesterday (18/08) with an expiry date of 09/21! Emailed them and a person who I have been asked to remove their name agreed that coffee so close to the expiry date should not have been sent but stated I needed to return the boxes for them to then be replaced. I now have the hassle of trying to return them (not easy with no printer or transport) when they should never have been sent in the first place! Not impressed and such a shame.
Update - Following review received an update from A person who again I have been asked to remove their name and they kindly arranged to send new boxes of coffee (in date!) which have now been received but the hassle of this means I would not order again as cannot be sure how old the coffee would be with any new orders and would not wish to do this again. Shame as the new coffee (has a year til expiry) is nice.
This review was updated on 26/08 following a request from the company to remove personal details (name of person who dealt with issue) very odd as names are happily stated in positive reviews.
Love this coffee
Love this coffee! Great tasting coffee and love how ethical the company is. Nespresso is a thing of the past

Réponse de CRU Kafe
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







