Cyclehoop Avis 

Customer service and communication has been great. It was a long wait due to demand, but I eventually got my offer and they were quick to respond and get it all set up. Happy!

Great to way to store bikes in London when flats are too small to offer any storage! Has made such a difference to my cycle usage and thoroughly enjoyed enjoy having it!

Great service from Precious in Glasgow. All very straightforward and easy to do business with - thank you!!

Excellent resource in a big city with limited space to store bikes Well run & easy to use the bike shelters.

Great, used for 6 months before ending our subscription due to an imminent move. Cyclehoop were great, we received a pro-rata refund for the days not used and key return was quick and easy. Definetly recommend!

Precious from Cyclehoop has been a great help in getting my space set up. The hangar is a convenient location and the prices charged are extremely reasonable. Looking forward to utilising Cyclehoop!

I attempted to use one of these bike hoops for the first time yesterday, despite having signed up and paid a deposit two years ago when the scheme was demonstrated in Maidstone. The concept looked promising, but as I’m retired and don’t shop frequently, I’d never actually encountered one to use—until now.
I booked a session, arrived, and the hoop would not open. Standing beside it was another user, frantically tapping his phone—it turned out his bike was already locked inside and he couldn’t retrieve it.
I tried again. Still nothing.
I then called the helpline. The operator spoke very quietly and was difficult to hear. After wasting time “jumping through hoops” (no pun intended), I was told I might have the wrong version of the app and should download the latest one. Reluctantly, I did.
That made things worse. The new app would not let me log in because the system had changed and my password was no longer recognised.
By this point I was furious. It was freezing cold, I’d wasted over 20 minutes, and the system was clearly flawed. Even worse, there appears to be no meaningful support outside normal working hours—this was 3pm on a Saturday.
A product that locks bikes in, fails to open, breaks user access, and offers inadequate support is simply not fit for purpose. The idea may be good, but the execution and reliability are seriously lacking.

Key arrived when they said it would. Instructions clear.
This has made my life so much easier regarding cycling! Easy to open and close.

Very much enjoy my bike having a space in the Bike Hangar in my street, it's allowed me to use my bike more frequently as I'm no longer having to carry it up and down from my 3rd floor flat.
The process from being offered the space to receiving my key was swift and pain free.

I bought a spot in a nearish hangar earlier this year, but rejoined a waitlist for a closer one. When a spot became free, I rented that new space and was asked about whether I’d be switching locations I confirmed I would and asked if they could advise how to return the key for the old spot. When the new key arrived it came with a stamped self-addressed envelope for the old one, meaning I could return it instantly and without expense. I also received confirmation they’d had the old key delivered and they proactively confirmed I’d be getting a pro rata refund on the unused rental duration for the old spot. I’d assumed that was non-refundable so never even asked.

Very good proactive service, particularly from Precious with whom I have spoken the most.

Cyclehoop RBKC have always been helpful and friendly. I value the personal touch they give to communications. Although there have been occasional problems their staff have always tried to resolve issues impartially and promptly. I value my Cyclestore space highly and can't imagine living here without it. My bicycle is insured, safe and sound. My only gripe would be how dirty it gets from debris that blows under the edge of the hangar.

The higly recommendable Cyclehoop is efficient and puntual and open to clear and transparent communication and service.

I LOVE access to the Cyclehoop bike hangar, thanks very much for proving this service. I now cycle more including on local trips around Putney because it is much easier to get my bike out than previously when I had to drag it through the house from the back garden.

Recently when there was a problem with the lock, you fixed it and kept me informed - thank you.

Team was excellent in locating an availability for me so quickly. Corresponded with me all the way till the keys arrived. Cyclehoop was easy to use and kept my bike safe and dry.

Excellent service - there was an initial problem with unit key however this issue was highlighted and sorted very quickly. Great communication throughout - would def recommend.

Problems are addressed immediately by Cyclehoop
in particular by an administrator called Precious.

Cyclehoop responded to two queries quickly and helpfully. Use of the service so far has been very easy. Thanks especially to Precious for the help.

Excellent and prompt service by the team throughout the rental period. Bikes were safe the whole time I stored them in the Bikehangers — there's a reason why spaces are in such high demand! Only request is for more Bikehanger locations as it can take a while before you are allocated a space from the waiting list.

So happy with the hangar and all of Cyclehoop services.
Customer service is also great! Precious helped me get a new bike ID tag and update my bank details. It was fast, smooth, and painless.

Excellent experience. If there are issues (rarely) they are quickly resolved. This keeps my bike out of the house and in an easily accessible place. Highly recommend.