Cymax Business Avis 

I ordered a chest of drawers ($600) for my office from Cymax Business. Several weeks later when it arrived, it had a large hole in one side, one of its bottom corners had completely caved in, and several other areas were badly scratched up. There were also multiple large holes in the box which it had shipped in, and the holes had been duct-taped over... I sent pictures of the damaged product and box to Cymax, and they told me that they wouldn't do anything about it because I hadn't notified them within 5 days of its arrival (I'd notified them 6 business days / 8 calendar days afterward). They refused to do anything to fix the situation.

Fortunately, I'd paid Cymax through Amazon Pay. I reached out about the issue again through my Amazon account, and this time they acted completely differently and sent me a new chest. I got lucky, but it was clear that Cymax does not care about its individual customers-- it only cares about its large-scale business partners like Amazon. I definitely do not recommend buying from Cymax without using Amazon Pay.

Prohibitive cancellation/return policy for heavy furniture items. Had a good experience 5+ years ago with them so decided to order. Regretted after 1 day. Four days later they expedited to ship/book the forwarder, so it appears as if it shipped, after I requested cancellation, but they ignored. I no longer want the item. WE are highly disappointed with this order and communication.

Epic worst company! Do NOT buy from. They have cancelled my order twice. After over 4 months and 2 orders of the same furniture, they once again canceled the order. Waited the entire summer waiting for this furniture and then with no explanation, cancelled again. You never get your order!

We purchased an executive desk set from Bush furniture. AKA Cymax. On March 18. Order came fairly quickly. 6 boxes total. 4 came on Monday the 25th and 2 on Tuesday the 26th of March 2024. As I start to unpack and inspect each box. The last box, a desk. 4 pieces included and hardware, very simple installation. I noticed the bottom piece is damaged. I contact Cymax through their email as that’s the only way to reach them. At first they offered %25 to keep the item as is. As the damaged item is a leg. Right in the middle, we decided to go the replacement route. Cymax said the manufacturer could not replace the leg as the item is in back order until possibly September. That is just not acceptable. Cymax has the desk in stock. I suggested a full desk replacement as we need the office up and running in now 1.5 weeks. They reached out to the manufacturer and said they were able to send the leg.
Patiently waiting. I would prefer not to return the whole order, but you can not just patch up the damaged leg.
So far the items look good. Will update once I get a date.

They suck!! They are a 3rd party seller on Amazon for fine furniture. They send broken stuff and them take weeks to respond. They then don't have any real resolutions I asked a million times for a replacement and they then after 4 days processed me a partial refund and told me to be ready to ship back their broken dresser. They are useless and trash. Avoid at all costs.

l recommend everyone who wants quality of products with low prices, and excellent customer services, l highly recommend Cymax

highly rated, very professionals customer service and very high end quality of products and furnitures. l give 5 stars to Cymax, l'm very satisfied with my purchases, will always buy from Cymax and advise all as well.
karekin

Ordered patio table and chairs. Items actually ship from the manufacturer, not Cymax. Arrived damaged. Contacted Cymax. They eventually respond stating the manufacturer would send me replacement. Weeks later, still nothing. No indication that a replacement was shipped. Contacted Cymax again. They have no record of my original email. Then a replacement arrives out of nowhere. Still damaged. Manufacturer kept sending me damaged pieces with peg holes that didn't align with each other. Four months later, we decided to keep the least worst pieces that actually fit together. One year later, the paint is peeling off. Emailed Cymax asking if they have touchup paint. Response: You can't return your item because it's out of warranty. I didn't want to return it. I wanted paint. Left negative review of the furniture. Cymax deleted it.

Absolutely terrible. Now that I’ve read other reviews that have the same experience, I’m surprised they’re still in business! They sent an email requesting a review and this is what I sent;
‘Disappointing- searched high and low for this item and lots of companies had this on back order. So prior to purchase, I contacted Cymax to confirm they had my item in stock and ready to ship before I made the order. Received confirmation they had 20! Yay! but they ended up sending me an office chair instead of my bathroom vanity. As soon as I received the item, I emailed customer service only to find out they were now completely sold out and do not expect shipment for new stock until sept/oct. disappointing experience to say the least. Unfortunately this will set me back on my remodel. And there’s nothing I can do about it but ask for a refund. It’s just upsetting that someone would mistake an office chair for a bathroom vanity. Don’t people read and verify what they are picking for shipment anymore? I used to work in this type of business and it’s not difficult. You just need to pay attention and match the description.’
I received an email a day later that it was denied and would not be posted on their site. The fact that the moderate their reviews is another red flag. Wish they had a google page so I could review them on that to warn others.

I bought 4 stools from Cymax on Amazon. They sent me eight. Now, they keep delaying on arranging a pick-up.
Update:
Amazon support told me to give the extra stools away. They are going to Goodwill tomorrow

DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company regarding a couch purchased through them and they do not respond. Spent over $600 on a couch and aren't happy with the quality? Too bad - you WILL be stuck with it. We couldn't even donate the item - the couch did not meet several charities requirements. Can't even give their crap away.

I was given a fake tracking number, it turned out that they never shipped it. After waiting for weeks, they finally acknowledged they never shipped it.

I ordered four individual silver and black drink tables from Amazon. It turns out the seller was actually Cymax.
When the drink tables arrived, they were green and gold; not silver and black. I requested authorization to return them. I received that authorization, but it turns out that could only occur at my own expense (over $100 in return shipping). To add insult to injury, Cymax just sent me an email, entitled, “Unexpected Problem With Completing Your Order”, where they say, “We have withdrawn your request”. Whatever that means. This company is bizarre, unprofessional, and inept. Steer clear of them. I am disappointed in Amazon for having any affiliation with Cymax.

They really don't deserve one star. Bought a loveseat from Cymax on Amazon. Return policy is 60 days, so your merchandise must fall apart within 60 days, not 7 months. The unassembled loveseat was a piece of rubbish. The hardware was not aligned. It was dirty (looked like it had been dragged on the floor) AND the fabric was ripped underneath. But 7 months later, I sat down on the left side of the sofa and the back pulled away from the arm! I am 120 lbs. Imagine if a 300 lb person sat on that sofa. Anyway, they wouldn't budge, even with a courtesy refund. PLEASE DO NOT BUY FROM CYMAX OR MODWAY! They are a bunch of s*b's and should not be in business selling crap made in Chyna.

I was getting ready to order a Leick piece of quality furniture on Amazon, being a 25+ year customer. After checking the leading consumer review sites I found they were mostly unanimous on the customer ratings received on this company - bad to terrible, with only a couple of questionable exceptions.

No order will be forthcoming from this now wizened consumer. After seeing and assessing such awful customer experiences I am grateful to be saved the possibility of yet another unhappy purchasing event!

Great thanks to these rating companies. Abusive companies: clean up your predatory business practices or perish!

Ordered 2 chairs from Home Square/Cymax. Charged my credit card. Not delivered. No one answers the phone.

I bought a desk in 01/25, on 02/09 I got the delivery but sadly I only got half of the desk and customer services are nonexistent. Only email and they are giving me the running around. No one tells me where the rest of my desk is or when it will be delivered. After I checked other reviews, I realized they do that to everyone. It is a scam!!!

I did not receive the item I ordered. It was described as made of wood. What I received is metal, no wood.

Ordering was easy. Shipping and tracking info not the best but response to questions was quick. Product as described.

The shoe bench was exactly what I had expected with easy to follow instructions. My daughter and I were able to put it together with no issue. It looks perfect, it’s sturdy and just what I needed. I would definitely recommend it.