Cymax Business Avis 

I never received my purchase. Fedex does not have any information on the date my package will be delivered.

I recently purchased an amplifier stand and spoke with a customer service rep who went out of her way to answer all my questions. I was also contacted by them when my order was delayed during shipping. Obviously out of their control, but shows they care about customer satisfaction. I look forward to doing more business with Cymax.

I am still awaiting the rest of the pieces of my furniture. I received the arm pieces but not the rest. I know they were on back order but no status updates were given as to a more definite delivery date. You can’t sit on chairs if you can’t assemble them.

On 8/18/2021 I placed an order for a large Pulaski Curio Cabinet. I received notification that the item had shipped with an estimated delivery date of 9/1/21 to 9/7/21. An appointment was set up with the freight company for delivery on 9/8/21 but I was informed by this company that the shipment was delayed and they couldn’t give me any information as to when it would arrive. Eventually, on 9/22/21 I was informed that the shipment had arrived and that it would be delivered on 9/24/21. When it arrived at my house it turned out to be the wrong item and instead of a large Curio Cabinet it was a padded headboard. I declined to accept the delivery and the driver of the truck took the headboard away with him. I immediately contacted both CYMAX and the Freight Company (with supporting pictures of the item delivered) and after getting no satisfaction I ended up cancelling the order with CYMAX who said they would refund the money to me within 3-5 business days. This never transpired and after numerous calls to CYMAX Customer Service I received an email on 10/1/21 informing me that they had issued a refund for the total cost of the cabinet minus an "inconvenience discount" they had earlier credited to me because of the delay. Again they said that it would take 3-5 business days. As of today 10/9/21 I have still not received the refund in my bank account. What should have been a smooth transaction has turned into a nightmare!! Very disappointed!!

UPDATE: Finally received the refund for which we are grateful, but it still doesn't alter the fact that this whole matter was handled very badly. We eventually ordered a cabinet from a different company and within 10 days it was delivered and set up in our home without any issues.

Love the headboard! Only gave 4 stars because of shipment delay with no notice as to why it was taking so long to ship. That being said, I plan to purchase another one for spare room.

Fast shipping quality product attractive sturdy functional great price easy assembly. 👌

Product was as described, pricing was good and shipping was punctual even during COVID.

Terrible customer service. I never would have ordered a piece of furniture if I knew returning an ltem was so complicated. What a mistake. I was given incorrect information from an email. Never again!! I have to call for an order label for Canada. There is no human to speak to. FedEx is not easy to reach to pick up a 33lb box from a residence.

My experience with Cymax was excellent. My order arrived on time and no damage to the merchandise. I was very pleased in all respects.

Everything was great. Prices were great. Was delivered in a timely fashion.

I liked the bookcase but, one of my shelves was missing.

Purchased an old Victorian Home with a large wrap around porch. Searched for reasonably priced white wicker chairs to keep with the old Victorian look of the outside porch. Chairs we purchased fit the bill, look very nice and were not too expensive.They arrived quickly and were well packaged. They look great on our porch

I purchased the folding bar n I love it two weeks ago.

We bought a dining table from this company and received totally broken and shattered . It is hard to get to live person and you have to wait long time answer the email . They delivered glass dining table totally shattered and even on the delivered box had written shattered and damaged it means they already knew that shipped item is broken but just wanna play with costumer ‘s money for 20 days or maybe longer . They offer you 10 % discount for totally shattered table I can attached all photos . It is embarrassing and I wish somebody stop this company to send broken and damaged item to customer. They request photos again and again and ask you to keep shattered glasses in your apartment till final decision .finally after lots of email conversation and talk with Amazon representative they accept to refund . That is terrible experience no respect to customer . Better stay away from them . I have lots of photos and I wish I could attached all those here .

I purchased a desk and hutch from this company through Amazon. The desktop was damaged (split in two) upon arrival. I immediately contacted the company via Amazon for a replacement piece. If it wasn't for getting Amazon involved I'd still be waiting on a reply from this company. Almost two weeks later and everything has been boxed up and ready to be picked up and a full refund expected. I'm having issues getting a refund on the hutch, which is worthless without a desk. Again, I'm thankful Amazon is involved to help me as this company, and their customer service, is lacking. I don't recommend purchasing from Cymax because resolving a problem with them is a nightmare!

non-existent customer service.
2 of the items delivered with significant damage, no phone number to call, it takes them weeks to get back to you via email. they provide wrong order statuses and invalid shipping info. Trying to get a refund without any luck at this point

Terrible customer service. I ordered a desk from them. It was listed as in stock. Two days later, I checked my order on their web site and it said my desk would be shipped in 5 months. I contacted customer service and I received 4 different emails. 1) Your order is delayed. 2) Your order has been cancelled. 3) We made a mistake and it has shipped. 4) Your order has been cancelled.

This caused a ton of work for me, because each time I had to take a different action. I ordered the desk from another vendor, cancelled the order and ultimately had to order it again.

The icing on the cake was when I contacted Cymax customer support. The agent (Jonathan) was rude, unhelpful and terminated the chat session while I was still talking.

I will never use them again.

This company is a total scam; one star is too good of a rating. After speaking with two customer service reps, both assuring me that everything would go smoothly, I placed my order. One day later without warning, the order was canceled. The “explanation”, was that the item couldn’t be shipped to my area, and that the company was unable to fulfill my order. Within 24 hours, I was bilked out of almost $800. Within 24 hours, the website no longer existed; the phone number was unanswered. It took a week, several emails, and a BBB complaint (who rates them as A+), I received a full refund.

Worst company ever, don't waste your time. They never pick up the phone or answer any emails. I ordered a drafting stool, it was very uncomfortable. Their return policy states you can return any item if you're not fully satisfied. The catch is, they never answer their emails and you can't reach them by phone, so you can't return anything. I've been trying to reach them for two weeks, many emails, many phone calls. The stool was about $225. I seem to be stuck with it because they won't respond. Now I'm going to have to get my bank involved and possibly the Better Business Bureau. Terrible experience.

Worst company ever. My tracking got lost. I had to file 3 lost claims for them to call me. Just to tell me I can’t cancel cause they found my item and it’s on the way. Got the item a month later. Open and damaged. Email them ever day. I get one response every 3 weeks. To get a shipping label to ship back. After two months they declined my damaged claim. Never again