paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... Voir plus
L'entreprise a répondu
Great item. Price was excellent. Quality is well beyond my expectations for the money I spent. I’m on a fixed income, and am always afraid of the first purchase from anyone. You don’t kno... Voir plus
L'entreprise a répondu
Zanish was great! My first piece arrived damaged and Zanish was extremely friendly and very quick to respond and get a replacement order! I'll definitely be coming back to order more!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Coordonnées de contact
Talmadge Road 330, 08817, Edison, Etats-Unis
- www.dankstop.com
2,9
Moyen
398 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Been waiting for a product to ship…
Been waiting for a product to ship since 12/3. I have reached out to customer support twice, they responded quickly but on both occasions stated they were busy and couldn’t give me a date of departure or delivery. Don’t really care if they are busy I wanted my order for Christmas which has come and gone. So I’m assuming it was a $40 lesson. I wouldn’t trust them. I have a confirmation of my order. I honestly just don’t believe there was an issue with payment. A payment was made for 42.22 to my visa on 12/3.
1 décembre 2024
Avis spontané
Réponse de DankStop
Hi Eileen,
We're terribly sorry for this delay, we assure you it was never our intention to mislead you and our team works diligently to ship orders out as quickly as possible.
It seems there was an issue with the payment, our payment provider has been trying to capture the funds but it keeps failing. The order shows up in our system, but won't show up in the shipping queue until payment is successful.
I have escalated this to our finance team in order to see if there's anything we can do to get this resolved and have the payment successful. if not, we will have to cancel the order and recreate it.
We know how frustrating this must be, especially that you wanted this delivered before Christmas. We truly appreciate your patience and understanding as we work to resolve this issue. Rest assured, we are doing everything we can to get your order to you as quickly as possible.
If you have any questions or need further assistance, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future.
It has now been a month since I ordered…
It has now been a month since I ordered my product and still nothing about it being shipped. My route tracking app has taken the order off the tracking list completely by itself. I figure this place is a lost cause. DO NOT BUY FROM HERE
27 décembre 2024
Avis spontané
Réponse de DankStop
Hi Joshua,
We are terribly sorry for this unacceptable delay! It seems that during our system transition, some orders went through to our old system.
Thank you for taking the time to leave a review, we're sorry that we did not catch this error until you informed us. We're creating a replacement order in the system and sending you a gift card as compensation for this inconvenience.
Please don't hesitate to reach out to us directly at support@dankstop.com at any time. Our support team are always happy to help and do their best to respond within 24 hours.
We hope your day only gets better from here!
DO NOT BUY FROM THIS COMPANY
This is my second time writing a review on this company because it seems that the only way to get them to respond to and email or voicemail is to write them a bad review. This company has made me go through almost a month of them not answering. I have been wanting to return a product but during the packaging the smallest price on the product broke. I bought replacement and have the entire rest of the bong untouched. My goal is truly to just return it and get my money back. To be totally honest with you if they responding in a timely manner this would’ve been resolved already. I recommend not buying anything from this company. They seem fake and easily have to worst customer service ever. DO NOT BUY FROM THEM.
3 décembre 2024
Avis spontané
Réponse de DankStop
Hi Jason,
We're sorry to hear that you left a review due to the delayed response from or support team. Unfortunately, we had been receiving a high volume of messages on a daily basis during the holiday season which has affected our response time.
I took a look at the email thread you had with our team and it seems they had successfully responded and gotten this resolved for you. Even though the product arrived in perfect condition and was damaged while you were repackaging it, our team still accepted the return and issued you a full refund for it.
We appreciate your patience and understanding.
If there's anything else we can assist you with, please don't hesitate to reach out.
Have a great day.
We ordered around the date of November…
We ordered around the date of November 23rd. I've had past experience before with multiple orders and have never been disappointed so this is unfortunate to write. It has now been over 3 weeks since we ordered and still have not received an update on shipping or a response from customer support (we reached out earlier this week after waiting a solid two weeks for the package just to be sure). Its unfortunate to have been a customer who told others this company was reputable be stung on my 3rd order. Our order number is #604181. Hopefully they reach out here and can resolve my issue as well as the issues many other customers are experiencing recently.
23 novembre 2024
Avis spontané
Réponse de DankStop
Hi Julian,
We're terribly sorry for the shipping delay you're experiencing.
It seems you confused order numbers as the one you provided is not compatible with our system.
We assure you this is an outlier of an experience, as you've seen our smooth purchasing and delivery process in your previous orders.
Our team reached out to you via email explaining the source of the error and the options available to proceed to get this resolved and compensate you for this inconvenience.
If there's anything else we can assist you with, please don't hesitate to let us know.
Happy New Year!
Liars
i ordered the 24th of november it’s now the 1st of december. it said “order now and get it shipped in 3 days!” and an estimate of 27th-29th of november. i ordered this as a gift and it has already passed but i still need it. there’s many other reviews on this website that are just like mine. keep your word!! order number #W586533 Edit: Replied to my emails with the same “your order is in processing” FOR 7 DAYS? uh huh.
22 novembre 2024
Avis spontané
Réponse de DankStop
Hi Aidyn,
We're terribly sorry for the delay in getting your order sent out. Unfortunately we experienced a high volume of orders during this holiday season that resulted in our fulfillment warehouses to have a longer processing time. We tried to get you an ETA but we were unable to.
A full refund has been issued to you, and we sincerely apologize for not being able to provide you with the speedy order fulfillment we pride ourselves with.
We hope your week only gets better from here.
If there's anything else we can assist you with, please don't hesitate to let us know.
Slow Shipping
Placed an order 7 days ago and still have received no shipping information. Highly disappointed. Order #W586487
22 novembre 2024
Avis spontané
Réponse de DankStop
Hi Regina,
We hope your enjoying your new Dankstop goodies! I see that the package was delivered on the 30th of November.
It takes us 1-3 business days to get orders shipped.
You placed the order on Saturday, the 23rd. Our warehouse team does not pack orders during the weekend, so they weren't able to send the package out before Monday. The order was shipped Wednesday the 27th.
Given that you had waited longer than expected due to the weekend, our team upgraded your shipping speed at no additional cost to you, which is why you received the package at the end of the week.
If you have any questions or concerns, please don't hesitate to reach out to us at support@dankstop.com
Order# W585736 on October 29
Order# W585736 on October 29. My card was charged October 30, but I have received no emails and have not received my order.
29 octobre 2024
Avis spontané
Réponse de DankStop
Hi there,
It seems you haven't been receiving our emails, our support team has also responded to your inquiries but did not hear back. Please check your spam and promotions tab to make sure you don't miss an email from us!
Enjoy your new Dankstop goodies!
I ordered on November 1st
I ordered on November 1st. It is now the 11th and tracking says that my package has been in Reading, Pennsylvania since November 5th. I also called Dankstop and phone number does not work......I am not happy at all
!! My order number is 603231....hopefully this is not a scam and they get it right.
1 novembre 2024
Avis spontané
Réponse de DankStop
Hi Sam,
Are you sure you placed an order with Dankstop? The order number you provided does not match any orders we have in the system, nor does the format of it resemble any. Perhaps there's a typo in the order number you provided here.
We've sent you a request for more information, please respond with the email address you placed the order with so we can look into this for you and contact you directly with a resolution.
You can always reach out team by sending an email to support@dankstop.com
Don't worry, our support team is here to help.
Unreliable
Ordered something nearly a week ago. I still haven't gotten any shipping information or tracking information. Do not lie to people and say you only take 1-3 days to ship when you cannot do this consistently.
1 novembre 2024
Avis spontané
Réponse de DankStop
Hi there,
Most orders are shipped within 1-3 business days.
On rare occasions (holidays, inclement weather, sale promotion), our processing time may temporarily increase to 2-5 business days.
*Please note that the shipping speed you select will not impact processing time.
You can always check the status of your order through our tracking page here: https://dankstop.com/pages/track-order/
Or you can contact our support team directly.
Enjoy your new Dankstop goodies!
Didnt get Sent tracking info
My package came pretty fast but I never got any shipping info sent to my email? Other than that great company no issues. So thanks
26 octobre 2024
Avis spontané
Réponse de DankStop
Hey Brian,
We send out automated emails when: 1) you place the order 2) your order gets sent out 3) your order gets delivered.
It's possible that our emails got lost in your spam or promotions tab.
Did you not receive any of the other emails either? It's possible that there was a typo when you inputted your email address. If that's the case, then reach out to our support team and they'll get that fixed up for you. Just be sure to tell them your name and the order number that was in the invoice we placed in the package so they can easily locate you in the system.
We try our best to communicate with our customers as much as possible so they would be aware of every step from when they place the order till delivery. And even then, we want to hear feedback so we can improve wherever possible.
If there's anything we can assist you with, please don't hesitate to let us know.
Have a great day and enjoy your new Dankstop goodies!
I gave them a 1 star because the system…
I gave them a 1 star because the system made me to proceed with my review. I ordered on 10/11 of course not in stock after my order. Bk and forth with emails then I request a refund and all of a sudden the package is on its way. Well then says delivered . Nope did not get or receive it. Thanks again
25 octobre 2024
Avis spontané
Réponse de DankStop
Hi Alan,
Thank you for taking the time to share your experience with us. We genuinely apologize for the confusion regarding your order. We understand how frustrating it can be when expectations are not met, and we appreciate your patience as we work through this.
Unfortunately, it appears that there was an inventory error that led to the item being out of stock. While figuring out a resolution for this inconvenient matter, we received more units. Our warehouse team sent the package out right away with upgraded shipping, they were unaware that a refund had been requested before the item was shipped. This was an unintentional oversight on our part, and we sincerely apologize for any inconvenience this may have caused.
We strive to provide a seamless shopping experience and are continuously working to improve our processes. Your feedback is invaluable, and we would love the opportunity to resolve this matter for you. If you can provide us with your order details, we would be more than happy to assist you further.
Thank you for your understanding, and we hope you enjoy your new Dankstop goodies!
STOLEN CREDIT CARD INFO
They stole my credit card information. I lost almost $1000 and am currently dealing with a credit card fraud claim. Do NOT order from here.
10 octobre 2024
Avis spontané
Réponse de DankStop
Hi James,
It seems you have placed an order with us on October 8th. It was fulfilled on the 10th and delivered on the 16th.
The total for your order was $30.53
We're sorry to hear that you are dealing with such an ordeal. We assure you this could not have been from our end as we ensure a safe checkout process and we ourselves don't have access to your financial information. We leave that to the experts.
At Dankstop, our customer's safety and security is a priority. At the moment we utilize NMI to process payments, their payments systems exceed industry security standards — and as a PCI SSC Participating Organization, they're always up to date on emerging threats and changes in data security standards.
When a transaction is complete, nobody has access to your credit card information. Our system can only read the last 4 digits of the card and the name on the card, everything else is censored.
We wish you the best in getting this resolved.
Put an order in over a week ago
Put an order in over a week ago, no tracking number, tried contacting them several times, nothing. Should have read the reviews before trying them out. Now I see it's just a scam. (Edit) they finally sent my order only after I wrote this review. Sad this only way they respond.
1 octobre 2024
Avis spontané
Réponse de DankStop
Hi there,
We're happy to hear that you've received your order. We're sorry for the delay you experienced. I'm unable to locate you in our system to give you a breakdown of the fulfillment process your order went through.
We sent you an information request via TrustPilot since you didn't leave an order number, email nor your name.
Our average processing speed is 1-3 business days, in addition to that, the shipping method you use determines the shipping speed. Our free shipping is around 1-5 business days. This makes the total delivery speed at an average of 2-8 business days. However, in certain cases if could take us more time to ship an order out, or the shipping carrier exceeds the average time.
At the moment we are facing some issues due to our warehouses affected by hurricanes. This also affects shipping carriers having to redirect packages accordingly.
Could you please send us an email at support@dankstop.com referencing this TrustPilot review so we can look into it for you? We need to conduct an internal investigation if you are reporting a lack of communication from our support team. We're always here to help, and we take these issues very seriously.
We hope you enjoy your new Dankstop goodies!
Have an amazingly dank day 😎
Ordered on the 15th......crickets
Ordered on the 15th. Still processing, not even shipped. Almost 2 weeks now with zero updates or information on what's happening with my order. It's a bit frustrating .order 597759
14 septembre 2024
Avis spontané
Réponse de DankStop
Hi there,
We're sorry to hear that you are having troubles with your order.
The order number you shared dies not match the format nor code of the orders we have. Are you sure you shared the right number?
We sent a request through TrustPilot for more information. They only give you 3 days to respond but it seems it wasn't enough time and the request expired.
I am unable to look into this for you. Please email us directly at support@dankstop.com and our support team will assist you right away.
Have a great day!
Lucky they even get one star!!
Lucky they even get one star!!! SCAM SCAM SCAM!!! Made an order they confirmed they got and even got paid but zero updates and no product sent 1st email get a response that they will investigate and get back to me. After that i sent 3 more emails still zero reply. THEY TAKE YOUR MONEY AND THEN NO PRODUCT AND THEY GHOST YOU!!! RUN RUN AWAY FROM THIS COMPANY. Update: today is September 29th and still nothing no reply no product but they sure did jump all over taking th a money paid! Totally a scam and they will take your money and ghost you and never deliver!!!! At this point I just want a refund! Order # W563920
20 septembre 2024
Avis spontané
Réponse de DankStop
Hi Christopher,
We're sorry to hear that you've been having issues with your recent order with us.
Our support team have reached out to you with options to get this resolved and make up for this frustrating inconvenience.
We assure you it was never our intention to mislead you, this was merely a technical error that resulted in your order being held and not processed. We were unable to identify this bug before several orders got affected, including yours. The error has been fixed and won't reoccur.
We look forward to getting this all sorted out for you.
DO NOT TRUST DANKSTOP IN NEY JERSEY.
i purchased a item over a week later still no tracking # . it is impossible to actually talk on the phone 844-326-5786 i have called it over 100 times no answer on 1st ring automatic hang up .i did their text chat i believe they go off a script all bullCRAP . in middle of chat 4;30 on friday they pulled the plug on a ongoing chat text . still no update and no tracking # and they cant even say who the carrier is . they are the very worst company i have ever done business with . A WARNING TO THE GENERAL PUBLIC DO NOT, I REPEAT DO NOT USE THIS COMPANY YOU MIGHT AS WELL WIPE YOUR ASS WITH YOUR MONEY AND FLUSH IT DOWN THE TOILET. BECAUSE EITHER WAY YOU END UP WITH NOTHING .
14 septembre 2024
Avis spontané
Réponse de DankStop
Hi Gary,
We're sorry for the delay in processing you've experienced. Our average processing window is 1-3 business days, however in certain cases it can exceed that period. Your order was shipped out on the 5th business day.
On the 20th of September a shipping confirmation email was sent to you. Perhaps it got lost in your spam or promotions tab. The confirmation listed the carrier as USPS and contained the tracking number.
Our support team also followed up with you the next day and included the tracking number in case you missed it.
It seems you might be missing our emails which is why all the order updates and our responses didn't reach you.
We hope you're enjoying your new DankStop goodies! If there's anything else we can assist you with, please don't hesitate to let us know and check your spam + promotions tab for our response!
Ordered 9/3
Ordered 9/3. Money cleared my account on 9/4. Order is still classified as on hold as of 9/14.
This is a scam using OPM (Other People's Money) to acquire items using new money order to fund past unfulfilled orders. Steer Clear!
They do not respond to anything, only way to go is a credit card dispute.
14 septembre 2024
Avis spontané
Réponse de DankStop
Hi John,
We're sorry for the lack of communication you've received with our team. It seems that your messages were not reaching our support team due to certain technical issues that our IT department are reviewing.
Your order was not placed due to a payment issue. Though the funds were taken out of your account, they were held by your bank as they act as a proxy for online transactions.
Your funds got released back in your account within a few business days.
You should have received an order confirmation email when you initiated the transaction, and a cancellation email when the payment failed. It is possible that these emails got lost in the spam or promotions tab.
We assure you it was never our intention to mislead you, this was all clear within minutes from when you attempted to place the order.
If you face any problems reaching us through any of the communication channels listed on our website, please don't hesitate to send us an email at support@dankstop.com
Again, we apologize for the technical errors that resulted in us being unaware of your concerns. We hate that you felt the need to reach out to a 3rd party website to share your frustration and get a resolution.
We hope your weekend only gets better from here. Please don't hesitate to let us know if there's anything else we can assist you with.
I placed an order on august 29th for a…
I placed an order on august 29th for a 200$ rig and was supposed to receive it latest by September 1st and it is now the 3rd and I don’t even have tracking or any information that it shipped and with all these bad reviews I’m not going to give you guys the benefit of the doubt so I’m going to need my money back / order number-596107
2 septembre 2024
Avis spontané
Réponse de DankStop
Hi Daniel,
We're sorry for the confusion and lack of communication. It seems our messages were being sent to an incorrect email address which is why you weren't receiving them.
Your order could not be fulfilled as it turned out to be out of stock due to an inventory miscount. Our team tried to reach out to you and were awaiting a response. After a week without hearing back, we canceled and issued a full refund for the order.
The funds should have already reflected into your account. We multiple emails at every step, but due to the typo in the address, we weren't aware you haven't been receiving them.
Please don't hesitate to reach out to us directly with any questions or concerns you may have.
support@dankstop.com
Find a different shop!
I placed an order over 10 days ago and have not received my package or any tracking information, nothing at all they just took my money and disappeared
Edit: September 19th and still no package, just give me my fuckng money back so I can order from an actual shop!
16 août 2024
Avis spontané
Réponse de DankStop
Hi John,
We've reached out to you via email last week in an attempt to get this resolved. But it seems you missed our email 😔
We wanted to know if you preferred a replacement or a refund. Given that you've updated your review indicating that you want a refund, we've initiated the refund process and it should go through within this work week.
Please keep an eye out on your spam and promotions tab for a confirmation email.
Again, we apologize for this delay in processing that you experienced. It seems that our automated emails also got sent to your spam or promotions tab as they would have kept you updated about your order and this delay, while also providing you a direct channel to communicate with us regarding your order.
We hate to see you go with a less than satisfactory experience. Your refund will be issued as soon as possible, and we hope to see you again in the future.
If you have any questions or concerns, you can reach us directly via email at support@dankstop.com
Delivery estimates are a lie
EDIT: update, the tracking I had never updated, but I did finally get a response from dankstop where they said they had notice on their end of the item being delivered on the 20th. This package was nowhere to be found, and the customer service agent promptly set up a replacement shipment. This one was actually trackable, and arrived on the 22nd. The product itself is perfect, and I appreciate finally getting a response and resolution!
Delivery estimates are a lie, your order will just sit in limbo if it ever even ships out, the customer service never even responds.
I ordered from this website ONLY because it had a Delivery Estimate, and the FAQ said things generally get shipped out within 24 hours. I thought, great. It's not been over a week, and the item still isn't even SHIPPED. The page still shows a delivery estimate for a date that has ALREADY PASSED.
This is ridiculous and I want a full refund, don't even bother shipping it out, not that I even expect it to ever do so. Need to order from a different website that's actually known for shipping out items.
Order #W580475
12 août 2024
Avis spontané
Réponse de DankStop
Hi Aly,
Hope you're enjoying your new DankStop goodies!
It seems you did not get the shipping confirmation, since you weren't aware that your package shipped out within 2 business days and was delivered on the 20th (a day late, we're sorry about that)
Luckily you reached out to our support team right away and we communicated the shipping updates with you. But it seems the package was missing. Our support team promptly shipped out another package and upgraded the shipping to 2-day delivery.
Your replacement package was marked as delivered on the 22nd.
If there's anything else we can help you with, please don't hesitate to let us know.
We're always happy to help :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.