paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... Voir plus
L'entreprise a répondu
Great item. Price was excellent. Quality is well beyond my expectations for the money I spent. I’m on a fixed income, and am always afraid of the first purchase from anyone. You don’t kno... Voir plus
L'entreprise a répondu
Zanish was great! My first piece arrived damaged and Zanish was extremely friendly and very quick to respond and get a replacement order! I'll definitely be coming back to order more!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Coordonnées de contact
Talmadge Road 330, 08817, Edison, Etats-Unis
- www.dankstop.com
2,9
Moyen
398 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered 2/24/24 and card was charged…
Ordered 2/24/24 and card was charged immediately. No conformation email from company. I finally received an email from Route that does not have any projected delivery date. I have written three emails so far with zero responses. No customer service whatsoever! Update, order arrived 2/4/24 without shipping notification. The company really needs to update their shipping process!
23 février 2024
Avis spontané
Réponse de DankStop
We're truly sorry to hear about the issues you've encountered with your recent order and our communication. We completely understand how frustrating it must be to not receive a confirmation email or any responses to your inquiries. Please accept our sincerest apologies for the inconvenience this has caused you.
We want to assure you that your order was indeed processed, shipped out, and delivered yesterday. We're relieved to know that your order reached you safely, but we understand that our lack of communication has been disappointing.
We recently transitioned our support system, and unfortunately, we've encountered some technical challenges that have affected our email responses. We're actively working to resolve these issues and improve our communication channels so that we can better serve you in the future.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this transitional period. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us directly at through our contact page. We're here to help in any way we can.
https://dankstop.com/pages/contact-us/
Once again, we apologize for the inconvenience and appreciate your continued support.
Nothing Showed Up
Ordered on 2/10 and still hasn't been processed. No real shipping info either and support has not helped. After 3 times trying to contact someone I'm giving up. Shipping originally was estimated to be 3 days.
10 février 2024
Avis spontané
Réponse de DankStop
We're really sorry for the delay in getting your order out to you and for the lack of clear shipping updates. We totally understand how frustrating that must have been, and we're truly sorry for any inconvenience it caused.
We want you to know that your order is finally on its way to you, but we know that doesn't make up for the wait you've had to endure. Our team is working hard behind the scenes to iron out the kinks in our new support and shipping systems, and we're committed to making sure this doesn't happen again.
Your patience and understanding during this transitional period mean a lot to us, and we can't thank you enough for sticking with us. If there's anything else we can do to make things right or if you have any questions at all, please don't hesitate to reach out. We're here for you.
Thanks again for your support and for giving us the chance to make things right. We promise we'll do better next time.
Quality of products are good but…
Quality of products are good but shipping estimates are way off, order 5 days ago and still no shipping info.
24/7 customer service is non existent
14 février 2024
Avis spontané
Réponse de DankStop
Hi Lee,
Thank you for taking the time to leave a review.
Unfortunately we are unable to find the order you are referring nor an account under the email address you provided.
No worries, it's possible that there's a typo or some sort of technical issue. Especially that when searching out support inbox with your email and order number, we are unable to find any messages.
We'll reach out to you directly to investigate this more thoroughly and get it resolved ASAP!
Awful - NO support responses, NO idea of their own inventory!!
Ordered 8 days ago, they still haven't touched my order. Their Help link on the top of the page doesn't work. They say they have chat support, but they don't. No phone number is listed. There's email support, but they don't answer emails.
It's like they're trying to be sketchy on purpose. They're not even attempting to look legitimate.
Edit: finally after 9 days, they refunded my money with a form email that said my item wasn't in stock. It definitely marked in stock when I ordered it. I guess in addition to not having a support staff, they don't have an inventory system either. What an absolute waste of time.
Edit 2: I sent two emails through their web form and another email directly to their support address. I checked my sent mails, and Wed, Feb 14 at 4:01 PM was the date/time I sent the direct email. If they're saying they didn't receive any of them, their system is hopelessly broken. This wouldn't be an issue if they had any phone support at all, or if their promised chat support actually existed.
11 février 2024
Avis spontané
Réponse de DankStop
We want to extend our sincerest apologies for the frustration and inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we are truly sorry for falling short of your expectations.
We understand that the delay in processing your order and the lack of communication from our end may have caused frustration. We want to assure you that this is not reflective of the level of service we strive to provide. We recently transitioned to a new system, which has resulted in some unforeseen delays and challenges. While we are actively working to streamline our processes during this transitional period, we regret any inconvenience this may have caused you.
Upon reviewing your order, we discovered that it was indeed delayed due to inventory discrepancies, and we deeply regret any inconvenience this caused you. Additionally, we have not received any communication from you in our support inbox, which may have contributed to the lack of responsiveness you experienced. We understand how important it is to provide timely and accurate support, and we are currently investigating to ensure that all support channels are functioning properly.
We want to assure you that we take your concerns seriously and are committed to rectifying this issue. We sincerely appreciate your patience and understanding throughout this process, and we apologize for any inconvenience or disappointment caused. If there is anything further we can do to assist you or regain your trust, please do not hesitate to reach out to us directly at suppoty@dankstop.com
Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us.
Horrible
Tried placing an order on Sunday, but the website wasn’t working. Then, a while later, my card is charged twice and I get 2 order confirmations. I immediately send a message to them, and have not heard back. The estimated delivery date is February 12-16th, yet I haven’t heard anything or even gotten any email about shipping. Tried the 24/7 live support, but that’s a joke as well. Doesn’t work.
14 février 2024
Avis spontané
Réponse de DankStop
Hi Kali, thank you for taking the time to share your feedback with us. While investigating your issue we were unable to find any communication with our support team. So we have only found out about your issue through this review.
Don't worry, we've got your back and out team will reach out to you with a resolution after assessing the situation in full.
If there's anything else we can assist you with in the meantime, please don't hesitate to reach out to support@dankstop.com
Fantastic Business
I ordered a nectar collector from here (with free shipping 🙌🏼) and they reached out pretty soon after to kindly tell me they were out of the color I chose. They gave me multiple options on how to proceed, including offering me a $10 gift card for the inconvenience. I chose to change the color and I bought a cute ash tray with the gift card! It was shipped really fast after that and arrived safely. Unfortunately, as we were trying it out my partner pointed out a 3/4” crack down the side. I figured it was too late for a refund/return because it had already been used but I shot them an email anyways. They quickly responded, offered me a full refund, and rounded up a few dollars too for the inconvenience. Fantastic customer service! There’s a lot of shops like this online but I will be a return customer to Dankstop specifically for the reasons stated above. Big thank you to Brian who was the gentleman helping me! Still waiting on the ash tray but can’t wait!
28 janvier 2024
Avis spontané
Réponse de DankStop
We're sorry to hear that you had to face such unfortunate difficulties with your order, we know how frustrating it can be. That's why our support team are always there to help and we've always got your back. We're glad to be able to get this resolved for you and we are excited to see you again 🤩🎉
Placed an order
Placed an order, never received confirmation. Tried reaching out to customer service and phone number brings you to a voice recording saying no one is available, website has a chat feature that doesn't exist and no one answers emails. Buyers beware!
UpDate
Tue.Jan.31st of 2024,Seller has not cancelled my order and I have yet to receive any confirmation as to my order processing or being cancelled and sezzle can confirm none of these actions by the seller have taken place.
26 janvier 2024
Avis spontané
Réponse de DankStop
Hi Ryuko,
Thank you for you patience and understanding. Unfortunately it seems you order did not go through. I see that our support team have provided a few tips and measures to take in order to place the order.
At the moment, our support team are not available during the weekend. That's why we were unable to get back to you till Monday.
If there's anything else we can assist you with, please don't hesitate to reach out.
At first bad. But second chance they were cool
Disapointed to say the least ,I had ordered a 4" stem and a 12" milky teal dopezilla bong, neither of which are in the box that was delivered. Instead there's a 6" stem that doesn't fit anything I own.
Update
Dank stop sold out of my original order. But after about a week of silence I get a email from their customer support and they’d like to send me another beautiful piece after waiting to hear my approval. Well I got it and it’s a beauty. So two thumbs up for dank stop and there customer support team!
2 janvier 2024
Avis spontané
Réponse de DankStop
Hi Jason,
We really appreciate your continued patience and understanding. As we have communicated via email, the item was out of stock in the 12" variant, however we have a 16" one set aside for you. We are just awaiting your approval to send it out.
If you are having troubles finding the email, check your spam and promotions tab. If you still can't find it, then reach out to us directly at support@dankstop.com
We also requested a picture of the stem you received so we can get this figured out and resolved for you ASAP.
We're always here to help, so please don't hesitate to reach out!
Ordered my order a 2 weeks ago not even shiped
Ordered my order a 2 weeks ago, has not shipped and nobody will reply to my emails I sent a week ago, good product terible service truly hope I receive my order
19 décembre 2023
Avis spontané
Réponse de DankStop
We genuinely apologize for any delays and communication hiccups you experienced. 😔 Your order was shipped promptly on December 12th, and we're glad to confirm it was delivered on December 20th.
We completely understand the frustration with delayed responses to emails, and we sincerely apologize for any inconvenience. Our recent system change did impact our usual response times, and we're actively working to improve this. It seems your order was affected by the transition, so you did not receive the shipping update emails when it was shipped out, out for delivery, and delivered.
If there's anything specific you'd like assistance with or if you have further questions, please don't hesitate to let us know. We're committed to making things right for you.
Thanks for your understanding, and we appreciate your patience during these exceptional circumstances.
Happy holidays! 🎄✨
This place is a complete joke of all…
This place is a complete joke of all joke order was placed 12/1/23 the tracking number is not a valid one dankstop or whoever they sent a email showing tracking delivered but was not I have reached out several times and as of today still not response from the place customer service is not customer service bc u never talk to a real person the number claims there are no working agents I can see why dankstop u can count your days with all bad reviews I wish I never came across your website.Very dissatisfied at the point I would NEVER recommend or purchase again
1 décembre 2023
Avis spontané
Réponse de DankStop
Hi Tonya,
I'm sorry that you're having an issue with your order. I was unable to find your name in our system, and you did not catch TurstPilot's 3 day limit to provide additional information.
Don't worry, we've still got your back.
At the moment with the holiday season, it's difficult to reach our phone support, we recommend reaching out via email. It will unfortunately take us some time to get back to you given the increased volume of messages, but I assure you that we'll get everything sorted out and resolved ASAP.
We highly appreciate your patience and understanding in this matter. Please don't hesitate to reach out with any questions or concerns you may have in the meantime.
We hope you have a wonderful weekend :)
Happy holidays!
0 Contact
Being Ignored after sending several Email's regarding my order, Haven't even recieved tracking. What a joke
6 décembre 2023
Avis spontané
Réponse de DankStop
Hi Jason,
Thank you for taking the time to leave a review. I'm sorry that you are having a long wait time in receiving a response from us. I sent a request here for more information in order to look up this issue for you, but you did not respond within the 3 day limit set by TrustPilot.
Not to worry though. At the moment our warehouses and our support team are facing a high volume of orders and messages on a daily basis given the holiday season.
Now, this increases the response time and our ability to get your order in your hands. But I assure you that we are working hard behind the scene to get orders out, and more often than not, we upgrade the shipping speed at no additional cost to the customer in order to speed up the process for you :)
Please don't hesitate to get in touch at any time, it's taking us a little extra to respond at the moment, but we will respond ASAP.
Happy Holidays!
HORRIBLE
Here I am almost two months later . Been sent the wrong item TWICE! Can’t get a hold of customer service. No accountability. What a waste of my time and money. The least they could do is CALL ME! Get the correct item overnighted. NOPE! Don’t bother with this company.
13 novembre 2023
Avis spontané
Réponse de DankStop
Hi Nick,
I wanted to touch base regarding the recent challenges you've faced. We can't begin to apologize for the less than satisfactory experience you have gone through, your patience and cooperation in discussing the matter with our support team are immensely appreciated.
I understand our recent emails may have left some loose ends. Currently, due to the chargeback filed, we are unable to issue the refund directly. Rest assured, we are actively investigating the root of the issue internally to prevent any recurrence.
Though it's disheartening to see you go, our commitment to resolving this matter remains unwavering. We've offered a refund multiple times, and we're still eager to honor that commitment. Your satisfaction is paramount to us, Nick.
If you have a moment, I'd love to hear your thoughts on the refund offer as we have yet to resolve the inventory issue that is resulting in your receiving the wrong sized banger, and if there are any specific concerns you'd like us to address during our investigation, please feel free to share.
Thank you again for your understanding, Nick. Looking forward to collaborating on a solution that meets your expectations.
Great products with excellent pricing
Great products with excellent pricing. Received my items quickly.
25 octobre 2023
Réponse de DankStop
Thank you for your continued support! Happy customers are why we're here ;)
Worst experience from online headshop
IF YOU HAVENT ORDERED YET, DONT ORDER!! GO SOMEWHERE ELSE!
The item I ordered came completely unfunctional and the support claimed my photos of proof I attached were not viewable. They wasted my money and time. I wish I could attach the photos here as proof. They will most likely respond to this and claim they did all they could which is possibly true in no way excuses sending off faulty merchandise, knowing it's defective and hoping someone doesn't take the time to send it back or right a review about how sorry and pathetic this "business" is.
25 octobre 2023
Avis spontané
Réponse de DankStop
I am so sorry you had a negative experience with us! It is our policy to require a photo or video of faulty merchandise before we send a replacement. We were not able to to open the photos that you provided, but we are more than happy to assist you with getting them sent or uploaded in another format. As soon as we have those, we can send a replacement immediately. I will also reach out directly to assist you.
So far I can't even support one star
So far I can't even support one star. Ordered on 10/30 and still haven't received any tracking information. ZERO PHONE SUPPORT ZERO CHAT SUPPORT. It's now 11/6 and still no contact. It's ridiculous.
30 octobre 2023
Avis spontané
Réponse de DankStop
Hi Steven,
Your order is scheduled for delivery Monday.
We're sorry for the delay you experienced.
It seems that when you placed your order on the 30th of October, our system divided it into 2 packages as one of warehouses was experiencing a backlog. Therefore, the first package was shipped the next day on the 31st of October, while the main piece was held back due to this backlog.
Your remaining package got sent out on the 6th of November, which means it took us 4 business days to get it sent out. This exceeds our average processing time of 1-3 business days. We highly appreciate you patience and understanding during this delay.
I see that you reached out to us on the 7th of October, and our team replied back with the tracking number within 4 hours. I am unable to look up the phone records, however, we encourage our customers to reach out to us via email as our phone support gets occupied faster. While our email support is able to handle a wider range of issues in a timely manner.
I understand how frustrating this has been for you, and we really do appreciate your support and patience. We're sure it will all be worth it when you open your package on Monday!
Let us know if there's anything else we can assist you with.
Have a wonderful week ahead ;)
Bad business practices
Bad business practices. Their route protection nonsense that they stuff in is worse than the things that get pulled at side of the road car dealerships. The place is clearly a racket. When I emailed to cancel I got the same run around others did with a 15% restocking fee. If you’re reading this at all prior to ordering, go some place else. It’s just a dumb garbage company.
4 novembre 2023
Avis spontané
Réponse de DankStop
Hi Patrick,
We're sorry to hear about your experience. At a small premium, we offer Route Package Protection to insure your package against theft, damage and getting lost in transit. This service pops up at checkout and you can choose to add or remove it.
We assure you that we have no intention to mislead you. Route is a more efficient way to deal with package issues, and we have used it for years to offer exceptional and speedy resolutions for our customers. Given that this is not a product, we can only show it at checkout.
Transparency is vital in our team, as such, we show the full price breakdown at checkout before payment.
I understand the frustration you felt at the time. You requested to cancel the full order, however, the order had already been shipped. Unfortunately, we incur costs in such a process and we treat these scenarios as a return.
As stated in our return policy, refunds are entitled to a 15% restocking fee. We know how annoying that can be, which is why we offer to cover that restocking fee if you would accept the refund in the form of store credit.
We are always here to help so please don't hesitate to reach out at any time. Have a wonderful day :)
They were very helpful
They were very helpful , I made a mistake and they were nice about and showed me they were left at mailbox. Sorry again for the mistake, it all worked out for us all.
25 octobre 2023
Réponse de DankStop
We're happy to hear that you were satisfied with your support experience. We try our best to go above and beyond for every single customer. Our aim is to provide a smooth experience, and any deterrence from that; we want to resolve immediately.
Your satisfaction is our priority. We're looking forward to seeing you again :)
Love these pulsar vape pens
25 octobre 2023
Réponse de DankStop
Thank you for the amazing 5-star review! Our aim at DankStop is to be your one-Stop-shop for all your smoking needs.
Keep it lit ;)
Good
Had a few difficulty's with shipping but dankstop fixed it they did good in handling it. Customer service satisfaction is good 👍
24 septembre 2023
Réponse de DankStop
We really appreciate your kind words and understanding. 🌟 If you ever need anything else, just give us a shout. We're here to help and make your experience even better! 😊👍
Amazing box!!
Amazing box!!! I got it twice now and I love it!!!! I got Dopezilla’s Ogre and all the attachments you need to your first dab!!
24 septembre 2023
Réponse de DankStop
We're absolutely stoked that you're loving our products! Thanks a ton for choosing us. If you ever have questions or need anything else, just give us a shout. Enjoy your dabs with your awesome Dopezilla's Ogre box! 😄👍
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