paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... Voir plus
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Lisez les avis des autres
Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... Voir plus
L'entreprise a répondu
Great item. Price was excellent. Quality is well beyond my expectations for the money I spent. I’m on a fixed income, and am always afraid of the first purchase from anyone. You don’t kno... Voir plus
L'entreprise a répondu
Zanish was great! My first piece arrived damaged and Zanish was extremely friendly and very quick to respond and get a replacement order! I'll definitely be coming back to order more!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Coordonnées de contact
Talmadge Road 330, 08817, Edison, Etats-Unis
- www.dankstop.com
2,9
Moyen
398 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Order # 541673
Order # 541673
I ordered the New York Beaker Bong. When I opened the box the bowl/stem piece was crushed. I left you guys a voice mail about it earlier in the week.
24 mars 2023
Réponse de DankStop
Hey Lou, we're sorry to hear that you received damaged item. We take extensive measures to ensure all items are packaged safely, however shipping accidents do occur on occasion.
I'm unable to find the voicemail you left us, but not to worry, we'll get this resolved for you ASAP.
Our support team have just sent you an email and we'll have a replacement package sent our right away.
We hope your weekend only gets better from here!
I didn’t get everything I was supposed…
I didn’t get everything I was supposed to, missing a bunch of items, contacted the company and got nothing back, not even a message, had a second order out at the time, if I’d known how bad this was gonna be I would have never ordered anything else! I spent hundreds and didn’t get half my items! I will never order again!
24 mars 2023
Réponse de DankStop
Hi Tim,
I'm sorry to hear that you had less than a satisfactory experience with us.
I took a look at your orders and I see that they had an order each. Did you mean to place an order for multiple items and the order didn't go through correctly?
You were only charged for the items that were ordered and delivered.
I was also unable to find any messages in our system from you, could you confirm the method of communication you used to get in touch?
Please don't hesitate to reach out to us at support@dankstop.com if there's anything we can assist you with.
Need Better Shipping!
I bought the Dr Dabber unit and times two on all replacement parts and all I got was the replacements. Does me little good to have replacement parts without the actual unit. I have still yet to see anything about it being shipped. Definitely not happy.
24 mars 2023
Réponse de DankStop
Hi Alex,
We apologize for the delay in getting your main piece out. Unfortunately it seems your order was delayed due to a technical error. Once you informed us of the delay, we were able to get it resolved and have the item sent out.
We hope you're enjoying your new Dr Dabber Boost! :)
Everything I got was in good condition…
Everything I got was in good condition and I enjoyed the mystery box I got came with new stuff.
24 mars 2023
My package was stuck in transit for…
My package was stuck in transit for almost a month and Is still in progress. This was due to me entering the wrong address. Which caused USPS delivery fail. They were 0 help in trying to resolve or assist with my issue and did not even reach out to their carrier to try and intercept the package or anything.. I had to call for weeks myself and provide updates on the email chains as if I was customer service. I will never be purchasing from this website again. I will look for another company that actually puts their customers over money/product first. (The mailman was incapable of processing an address with a single missing letter) very low intellect capacity.
15 mars 2023
Avis spontané
Réponse de DankStop
Hi there,
We're sorry for the delay in getting this resolved for you. Unfortunately since the tracking did not indicate an issue we were having a hard time getting similar information about your package from the shipping carrier.
However, we have fully refunded your order and assuming the package as lost.
We apologize that you had to go through that whole ordeal, we tried following up with the shipping carrier multiple times in an attempt to get this resolved, or have the package shipped back to us. Unfortunately we were unsuccessful.
Given that the error was from your end, our hands were tied and we weren't able to do much.
We hope your day only gets better from here.
Please don't hesitate to let us know if there's anything else we can assist you with.
Ordered two weeks ago
Ordered two weeks ago. Stil haven’t received me order! Also try to get in contact with y’all. No response.
23 mars 2023
Réponse de DankStop
Hi Valencia,
We're sorry to hear that you are having difficulties reaching us.
I took a look at our support portal and I am only able to find the support tickets from previous orders and not this one. For some reason your emails did not show up in our inbox. Our email is support@dankstop.com
I took a look at your order and it shows that it was delivered the same day you left this review.
We hope you are enjoying your new DS goodies.
We look forward to catering to your future smoking needs. Please don't hesitate to let us know if there's anything else we can help you with.
Need help replacing a lost peak
Puffco peak is getting delivered to toronto which is the wrong location. I need help.
23 mars 2023
Réponse de DankStop
Hey Cash,
Hope your enjoying your new Puffco!
It seems there was a little error in the tracking, but the package was sent to the right location and the tracking updated to reflect that.
Let us know if there's anything else we can help you with.
We look forward to seeing you again :)
Rig hits amazing plus the mystery box…
Rig hits amazing plus the mystery box was filled with dope stuff i'd never realized I wanted 10/10 would recommend
22 mars 2023
Waiting since 03/25/23 for my refund…
Waiting since 03/25/23 for my refund for damaged item!
22 mars 2023
Réponse de DankStop
Hi Tonia,
We're terribly sorry for the delay in issuing you a refund. It seems that there was a little confusion when you filed for the claim.
The claim was approved and a replacement order was created for the damaged item, you reached out an informed us that you requested a refund, so we canceled the replacement order as per your request. However, Route Package Protection did not update the request and issue the refund.
We've reached out to them to have the refund sent out ASAP.
Please don't hesitate to let us know if there's anything else we can assist you with.
We hope you have an amazing week ahead :)
One of the stems came broken I would…
One of the stems came broken I would suggest maybe thicker packing for the stems.
Minus the one stem broke it was packed pretty good!
24 mars 2023
Réponse de DankStop
Oh no, we're sorry to hear that you encountered such a problem. We take extensive measures to ensure products are packed safely. However, given the nature of our products, shipping accidents do occur on occasion.
Please take a picture of the damaged stem and send it to us at support@dankstop.com and we'll get a replacement sent out right away. If you disposed of the broken glass already, just let us know and we'll take care of it for you.
We've got your back at DankStop.
She is so purrrrty… thank you guys for…
She is so purrrrty… thank you guys for the upgrade!!
22 mars 2023
I was impressed by the products
I was impressed by the products, service and shipping punctuality.
22 mars 2023
still waiting on item
i am still waiting on my grinder i had ordered at the same time as the mist kind pen which got here about 4-5 days ago and no sign of my grinder
22 mars 2023
Réponse de DankStop
We're terribly sorry for the delay you are experiencing. I checked with our warehouse team and it seems that a few product lines were being audited to ensure quality and inventory levels, the grinder you ordered was one of those products.
We're having your order shipped out first thing tomorrow as the audits have been complete.
We highly appreciate your patience and understanding of the situation. We hope to be able to make this up to you and to continue servicing your smoking needs :)
never received screens ordered
22 mars 2023
Réponse de DankStop
We're terribly sorry that you received an incomplete order. I see that you reached out to our support team and an investigation has been opened to see how this could have happened and how we can minimize such an error from reoccurring.
You should have received your replacement package by now, we hope you are enjoying your new screens.
Please don't hesitate to let us know if there's anything else we can assist you with. Have an amazing weekend!
My order didn’t arrive.
23 février 2023
Réponse de DankStop
Hi Connor, I am so sorry that we were not able to fulfill your order. As we mentioned over email, we had an inventory discrepency and your order had to be canceled and refunded. We have emailed a coupon code to you for 20% off your next order with us to apologize for the inconvenience. Thank you so much for your feedback.
Great Price and it arrived fast
Great Price and it arrived fast. Keep up the good deals and fast service . thank you i will be back .
22 février 2023
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