Dealerloyaltyprotection Avis 

I am currently waiting for my GAP claim to be processed. All paperwork was submitted to the underwriting team on 6/19/2024 with an email approval from them. After the 8th week I have been checking in weekly for updates on the claim and I am given the same answer, it is with under writing team and that this is a complicated claim. I had been very understanding, on the 10th week I called and finally asked to speak to a supervisor/ escalate my claim but I was told that no one could take my call. I have filed a complaint with The BBB and they were given 14 days to answer ( as of the 17th of September) . I am making payments on the totaled vehicle (accident date 2/27/2024) and we had to purchase another vehicle as my husband and I both work. The more I read reviews the more disappointed and scared I am with having to deal with this company. There are so many complaints on various websites, it is concerning that this company is still in business and taking people's money.

Called in to check validation of customer service contract. Despite technical difficulties with the computer Michele was very patient and continued to be very professional. Michele answered all of my questions and was able to locate my customers contract and initiate a new claim. Thank you Michele!

Michelle is was very helpful and patient with me. She took her time to see what was wrong with my car and go over my warranty with me.

I spoke with Michelle regarding a claim that I submitted. Right away she found the issue. It was my fault. I sent her an email with the paid receipts. She immediately emailed me back that she obtained them and was sending them to the right offices and not to worry and expect payment within 7 to 10 working days. Very professional. She made the process very easy. And answered all my questions very professionally thank you Michelle. You Were a breath of fresh air.

My car had broken down and I was so stressed out. After talking with Lorraine I felt so at ease. Lorraine helped me through this with such professionalism and compassion. My day ended so much better than it started because of Lorraine.

I had the pleasure of speaking with Lorraine On August 19th she was extremely knowledgeable and very friendly. A pleasure to deal with.

I’ll tell you what, if it wasn’t for how clear my adjuster Lloid made it for me I would be still complaining with my mechanic. I can’t believe all this time I thought it was the insurance company messing me over, just to realize I’ve been getting played by my technician!!!! Thank you dlp!!

Michelle S was amazingly helpful. Answered all our questions and we sure had a lot of questions. Came in with my wife feeling very unsure and left knowing we made the right decision. Will definitely be referring all my friends and family and making sure they ask to speak to Michelle. Thanks again!

Shawn is the best, he is always there for us and helps out with our tire claims

quick, clear, and concise information from Daniel in the claims department

I had high hopes for this company to do a good job, but avoid this company if at all possible (Get GWC Warranty instead, they do a great job). I took my Tesla Model 3 to get serviced for suspension issues. Which according to my Exclusionary coverage should have been covered without any doubt. I got the diagnosis from Tesla service department and emailed that to DLP claims and did a follow up call to confirm they got it. They did confirm receipt, but at the time of that call, I was told that since Tesla doesn't work with third party companies, I would need to pay out of pocket and then DLP would reimburse me the expenses. I asked to confirm if it was "okay" to pay for the service and was told "yes". This then led to my claim being denied because I didn't have "pre-approval" on the work! I simply followed instructions from a worker at DLP and they caused my claim to be denied! Not to mention their timing is slow. I submitted a claim and no one followed up with me for 3 days! Do these people expect their clients to sit around and wait for their legs to become tires or what? This company wastes your time and money. It doesn't uphold it's end of the contract and it's workers mislead its clients. Skip out on DLP service contracts, it's a waste of money.

the representive who helped me was very professional and courteous lorraine was very helpful and made this process much easier than i could have imagined

Great service!! Lorraine was so helpful. Thank you very much. So hard to find exceptional customer service these days

My car broke down early August and Lorraine was very attentive and helpful to my needs.
She walked me through the entire process.
Made my experience a lot less stressful.

I totaled my 2021 Nissan Altima SR. I was more frustrated because I found that car on a steal price I couldn’t give up on. Buying used cars I’m usually on top of coverage, and would normally opt in on GAP insurance due to a previous experience. This could be a headache especially when dealing with actual injuries. Clarrissa however was able to provide me with so much clarity, and helped with expediting a check to my lien holder since the cash value differed from what I owed on the car. I know dealing with insurance companies can be tough, but there are genuine people like Clarrissa who really goes out of their way to ensure satisfaction.

I had a claim and someone names Clarrissa did an amazing job helping me!!!

Clarissa made my experience so pleasant and easy! She helped me solve every issue I had! Very professional!

**Review of Clarissa on Dealer Loyalty: Outstanding Service**

Clarissa excels in her exceptional customer service. She actively listens to concerns, ensuring they are addressed thoughtfully, making dealers feel valued. Clarissa’s proactive approach, quick follow-ups, and industry knowledge set her apart, consistently going above and beyond to support and strengthen dealer relationships.

I am happy on how it worked out with my gap claim thanks

My car was deemed a total loss and my insurance company were on top of things and paid their part immediately. The car was deemed a total loss on June 10th. I immediately filed a claim with my GAP insurance to cover the remaining balance which is less than $3,000. I was sent a list of documents needed, and provided all documents within a few weeks. They continued to claim certain documents were received. I resent all documents multiple times. Despite having proof everything was emailed over several times. Then, all of a sudden I was emailed a completely different list of documents that were needed. It was the end of August by this point. Upon investigating, not only did I find several lawsuits against this company, but I also found out they are not BBB accredited and have several complaints against them stating they do this to extend the claim time frame, so they can end up denying the claim due to the 90 days you have to complete the claim passing. Then when you try to appeal the denial, it is rejected. This company will present you with excuse after excuse to get out of paying out. Now I'm having to sue them for breach of contract, attorney fees and emotional distress. This is going to cost them way more than the couple of thousand to just pay off the remainder of the car loan. I can't even get a manager to call me. I am horrified with my experience with this company.