Dealerloyaltyprotection Avis 

This company is trash and the company that sold it to us trash to! We brought this use 2018 Tesla model X stop on Saturday 8/17/24 and today is 8/24/24 and still! and we still don't have a car because they are closed on the weekend. this one of worse company.

This company is GARBAGE! Do Not Use Them. They sell fraudulent Gap Insurance and refuse to pay what they promise. Buyer Beware I would not under any circumstances recommend this company

This trash place is one of the most disgusting services you can ever imaging I just dispute my funds as fraud since they won’t pay out garbage can warranty if your contract is not from some big dealer ship for get the rest all trash this place tops the list pice of garbage scam never even got a correct contract from them don’t know how they got my money wire fraud run away from this place

Based on all the actual reviews I see, I can tell this place is a fraud. They constantly refused to help me. I continuously called and emailed so I could get an answer as to why they wouldn’t pay out the rest of my claim after my insurance, which I feel like is a valid reason to contact them. They then sent me a letter saying I was “harassing” them. Yet they failed to mention how they completed ignored me and were so beyond rude to me. I literally cried on the phone because I was so frustrated.

First off, when I filed a claim with them like another customer said, why should I have to send in a copy of my original contract to them from my lender when they should have it already. Then send in the contract I have with them, which they should already have. It all started with the problems of them not getting back in contact with you after you filed your claim. With them not communicating with you and allowing your credit score to take a hit from your lender reporting late payments, because you’re waiting on an answer from your claim that was reported three months ago. This company is the worse company I’ve ever dealt with, I would not even recommend them to a teen who owns a vehicle with a $1.00 deductible. I think I going to BBB with this, taking people money and don’t want to payout when it’s time to pay

Complete joke of a company. Make sure you REALLY read through your contract before you agree to do business with this “company”. I submitted a valid claim online as I was directed to do back in April, a week went by didn’t hear anything so I called. Was told they have no record of my claim but if I submitted again they assured me they’d get to it. So resubmitted online and again nothing. Another week of silence. Called back and was told “oh our email hasn’t been working and we’ve notified our management team about this”. The lady on the phone assured me they had to get this taken care of by June 18th. We’ll weeks go by and calling for updates and nothing. Then I was told they have everything is in underwriting. Finally get a call back and speak with them today - almost 3.5 months later it’s back from underwriting all to be told they’ll give me $200 because they subtract the last payment on your loan. Asked why it took so long for them to give me a laughable payout because the payoff is $900, I was informed the original guy handling my claim simply wasn’t doing his job so they let him go.

Simply put, run as fast as you can if a dealer offers you this joke of a companies coverage.

This company is terrible. I am being denied a legitimate claim, and none of my emails are being replied to when I submitted the documentation in their policy that show I am correct. I finally called to discuss and Ralph Bueno hung up on me. What a ridiculous way to be treated over a policy that I paid for!!!!!

Shawn Ozenga from management is so unprofessional does not let customers speak and hangs up the phone without listening to the whole story and side of customer. Please be careful with this company very untrustworthy and rude. I will never do business with them again SCAM !!!

Hello is there a class action suit that I can be apart of please. This company took my money for Gap, applied all my warranties to my balance of my car and said in the negative

I'm a repair facility and let me WARN you this company is AWFUL/Impossible to work with. I submit everything the day the customer arrives. It's been over a week and no response, except when I ask for an update they ask to send it all in again. THREE TIMES. And asked for copy of contract like they don't have it or know what it covers?? I feel really bad for the customer.

I usually have bad experiences with customer service, but I just resolved my gap claim check issue super efficiently. I worked with a girl named Talia, and she was such a pleasure to work with in what could’ve been a frustrating situation! I had a wonderful experience with her. Very professional!

Wonderful service, first time speaking to such a magnificent costumer service where I don't have to argue and I'm actually being treated with manners and respect! Thank you so much Saymon it was wonderful being attended by you!

Happy to take your money but make it impossible to do a claim. They ask for documents after documents (which are pretty obscure) even though they have EVERYTHING from my insurance company AND the lender. Beyond frustrating and making my life miserable. I suspect the positive reviews are from employees since this company is horrible. Do not waste your money on this scam.

I had made a claim and was more than happy with the costumer service provided.

Had a great experience here. Talia helped us out and she was beyond courteous and professional!

Thank god for Talia! When it comes to dealing with cars it can get very stressful. Talia has an amazing customer service vocie that is calming and reassuring. She is such a sweetheart.

I had an amazing experience, it’s a very good policy in addition to the fact that the advisors are very friendly and helpful, I would definitely buy it again… So happy with it

La comunicación con Katia fue muy buena, entendí con claridad todo el proceso y no me tomo mucho tiempo entender

Spoke with Talia who was super helpful! She answered all of my questions and was patient the whole time.

I was incredibly fortunate to get some assistance from Talia. She went above and beyond to make sure I was take care of. Excellent service!