Liked booking through Rachel. But when I need customer service this is a long protracted service. I wanted to add an extra and pay extra deposit, they said couldn't take over phone, why when I paid... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Liked booking through Rachel. But when I need customer service this is a long protracted service. I wanted to add an extra and pay extra deposit, they said couldn't take over phone, why when I paid... Voir plus
L'entreprise a répondu
The personal touch booking by telephone rather than on line Dealt with a lovely man called Stephen who explained everything patiently and clearly. Our first holiday booked bt Destination 2 is u... Voir plus
We booked a Thailand Triple holiday with extra nights for four adults through Nadine who was very helpful, friendly and patient. She made the whole experience much easier than we had expected and p... Voir plus
Booked a Thailand hotel with a lovely lady called Tracy who was an expert on Thailand and Asia generally and was clearly well travelled herself. Really helped validate my choices as well as a great pr... Voir plus
With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's just by chance, I found this website of destination 2 and was very pleased with Gavin. He sorted out everything very efficiently as I was having some problems with the booking.
Efficient and easy to handle in creating my hol. requirements
I deal with Nadine every year. She is always most helpful and gets me the best deal.
Highly recoemmended.
I am grateful to the customer support manager for resolving my issue. My matter was settled after five days of correspondence with a sales department manager.

Réponse de Destination2
the person that sorted everything out for me
finn was great very easy to talk to thanks for all the help👍
I spoke with Claire who was more than very helpful. She called me back within the time she said she would. She helped me find the best holiday deal and sent all the documents really promptly. I highly recommend her!
Great service quick easy and value for money
Brilliant service, John helped me throughout and gave suggestions and alternative re:costing and timings. Excellent and easy service. I have used Destination2 a few times now and have always been happy with the level of service and attention to detail.
Gavin/Gareth was so helpful. Went through every possible combination of flight and accommodation. We were happy that everything possible was done. Thank you
Finn as always plans and finds our preferred holiday, she is a gem
Booked in January for tickets to the F1 race at Singapore got a phone call two and a half weeks before the race saying they couldn't get the tickets which I booked and paid for in full in January. I had to make do with some walk about tickets instead of grandstand tickets. Why didn't they purchase the tickets when i paid for them.
Very poor service.

Réponse de Destination2
I have for many years enjoyed excellent holidays with Destination 2 and can only commend their staff and easy to negotiate website. On my latest trip in June of this year a problem was encountered with a third party supplier contracted to D2. To extricate myself from this situation It did necessitate my having to incur personal additional costs. On making a claim for the reimbursement of these extraneous charges, I found D2 to be efficient and thorough whilst making their enquiries and requesting/retrieving relevant documentation. It is my opinion that a standard that a company can be assessed on is how they manage their after sales. Bravo Destination 2.
We had an outstanding experience with Alan Bryant from Destination2. From the very first conversation, Alan showed exceptional patience as we explored different options and changed our minds on several occasions. His diligence and attention to detail were clear throughout, and he consistently provided friendly, efficient support that made the whole process effortless. Thanks to Alan, we’ve booked a holiday that suits us perfectly. A truly excellent service.
Had the most amazing agent, Lisa Haines. So helpful and knowledgable and completely put me at ease.
Thank you.
Avoid Avoid Avoid Avoid. One of the worst experiences I have ever had. Be very very careful of committing to Destination2. Be extremely wary of their terms and conditions. Pay extra and go with someone with a better reputation

Réponse de Destination2
The experience was quick and seamless over the phone. I new what I wanted the dates the hotel
Very easy and quick
Thank you to Sohit for booking the wonderful package for us
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.