DFS Furniture - Bury St Edmunds Avis 

Friendly fast service, all explained well an easy buy

We went to the Bury St Edmunds branch and was welcomed as we arrived. The helpful staff listened to what we was looking for and walked us around to the area with the recliner sofa's and chairs. We was then left to check them all out for comfort. The staff then supported us with size, colour, price, cover and emailed us with our choice. Amazing service and knowledgeable staff. Highly recommend

Great service. Explained everything well

From the moment we stepped into the store we were greeted with a friendly smile. We weren’t pressurised or given the hard sell treatment. We explained what we were looking for and the lady that helped us had great product knowledge. Nothing was too much trouble and every detail was explained clearly and not rushed.

I visited my local DFS store on Friday 5 June with a view to buying a new sofa. Staff member Imogen was very helpful and supportive in assisting me to make a decision.

It was after dinner we arrived and were the only customers most of the time. There was a lovely lady and gentleman staff. We were able to take our time and they explained everything thoroughly and answered all our questions. We were conscious of the time, they repeatedly reassure it’s fine. Please don’t worry we both had a coffee and they thoroughly went through our order. They were polite patient and thorough thank you. We literally got back in the car at 7:58 so two minutes before they closed. Looking forward to our order and fingers crossed for the charity competition we entered.

Imogen the sales person was very helpful, no pressures, took time to answer our questions, we were fully informed and our options made clear. Imogen guided us through the paperwork.

We had a great experience both in store and via telephone where we ordered.

The staff were all very welcoming in the store and Conner did a fantastic job talking us through it and making sure we had all the information.

I was hesitant about putting the order through over the phone, but Luke D. put us immediately at ease. He was very knowledgeable, friendly and concise. Would definitely recommend.

The assistant was really knowledgeable and helpful and overall pleasant experience all together, she even got us some water on the hottest day of the year which saved us

The young lady assistant was extremely helpful .

I was made to feel very welcome. I was given all the information I needed.
Incredibly happy with the service

Connor! That's all.

Staff were very welcoming and helpful.
Store was nicely set out and clean.
Sofas labelled well with clear pricing and information.

Connor was great. Very helpful and informative, with no pressure. Asked great probing questions and helped us find a perfect solution.

Connor the salesman knew exactly what I needed. He didn’t hover but let me try both sofabeds out to pull out and to sit on. I was also given a free coffee.

Connor was great. He saw us looking and approached us but he left us to look around. He then helped us to purchase our sofa and explained things very clearly and well.

Great customer service. Not at all pushy like some others we’ve had in the past.

We were welcomed into the store and directed to items appropriate to our needs. The sales person understood what we needed in terms of my wifes physical requirements and offered practical advice. We were then left to browse at our leisure and they checked in on us periodically and were able to clarify the varied product options avaliable to us.
We were given time and space to think our options through and to return later once we had made final decisions. We then returned the next day to complete our purchase, the process of which was straight forwards.
Overall a relaxed and comfortable shopping experience.

Staff were lovely, no hard sell which I hate!
Explained everything very clearly and was happy and bubbly
Excellent service