We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... Voir plus
L'entreprise a répondu
Knowledge of the salesman, Nathan was second to none. He was incredibly helpful and provided us with a full breakdown of the available options and nothing was too much for him.
L'entreprise a répondu
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, Royaume-Uni
- 0333 999 9795
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Natasha made my experience go very…
Natasha made my experience go very smoothly. She explained everything thoroughly and helped recommend what mattress was best suited to the bed I wanted. Thank you Natasha.
10 août 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dan was very helpful and made the…
Dan was very helpful and made the experience nice and relaxing,
10 août 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Swansea
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Good service
Good service. Polite salesman. On time. Asked for the sofa not to be delivered early in the morning. That was ignored. Sofa was delivered at 07.15.
2 août 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Sales staff
Although we haven't received our order yet I'm willing to review the service so far. Your representative (Nathan) who sold us our furniture was very friendly, patient, helpful and knowledgeable.
28 juillet 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Store was well set out
Store was well set out. I was able to find what I wanted easily.
No pushy sales people following me around.
When I needed assistance, the salesman was very helpful and knowledgeable.
6 août 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
My wife knew what she wanted seen it…
My wife knew what she wanted seen it online and needed to see it for her for her self
Left alone when we entered the store for a good 5 mins to look around then Dan came to us we explained we wanted 1 particular product he led us the the place we needed to be . The service he gave us the information he gave us the all the legal jargon he gave us on top of that he is a top bloke easy to talk to we only 1 brand new sofa and that was a old DFS 17 years ago so we’re going again
5 août 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
excellent service
Advisor was excellent, helpful, friendly, very knowledgeable, patient, no rush, no hard selling, Excellent experience from start to conclusion
3 août 2026
Réponse de DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The gentleman who served me was not…
The gentleman who served me was not pushy and listened to me well done
1 août 2026
Réponse de DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Very good service staff very
Very good service staff very. helpful and courteous Barbara who took our order exceptionally so
2 août 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Super helpful staff
Super helpful staff , Marelle explained everything in detail and helped us with measurements etc.
1 août 2026
Réponse de DFS Furniture - Swansea
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
James & Nathan were very helpful and…
James & Nathan were very helpful and friendly and not pushy at all.
1 août 2026
Réponse de DFS Furniture - Swansea
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The sales lady in the Swansea store was…
The sales lady in the Swansea store was absolutely amazing with us, very patient, kind, made so much time for us and made us feel so welcome, she went above and beyond it felt like we were talking to someone we had known for years, I would highly recommend
27 juillet 2026
Réponse de DFS Furniture - Swansea
Hello Emily,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service with Hannah
27 juillet 2026
Réponse de DFS Furniture - Swansea
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent Hannah was very knowledgeable…
Excellent Hannah was very knowledgeable and made us feel very comfortable on all the sofas we tried
27 juillet 2026
Réponse de DFS Furniture - Swansea
Hello Steven,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
No hard sales
No hard sales, no pouncing on you at the door. Assistance provided immediately when required. Very professional and helpful. Made it so easy for us.
20 juillet 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Hannah the agent who we met with on…
Hannah the agent who we met with on entering your store was a delight to deal with.Her demeanor, experience and knowledge was excellent,we had already visited several sofa outlets that day however our meeting with Hannah secured a sale ,an absolute asset to your company .
I just hope your after sales service will be as professional as our initial visit and purchase with Hannah.
So refreshing to have such a good experience.
25 juillet 2026
Réponse de DFS Furniture - Swansea
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Hannah met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Swansea
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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