DFS Furniture - Swansea Avis 

The staff were polite, knew the job and were helpful, also the services was top notch. The customer service is readily accesible

The sales advisor was very friendly and explained every step and detailed all the process in terminology that I understood.

The payment plan was set up to my requirements and the whole process made me feel at ease. I would highly recommend this company if you are looking fur a new sofa.

Fast efficient service no hard sell or pushed into buying anything extra

Great service by Meryl at Swansea . First class and very pleased with our purchase today. Explained everything in detail. Looking forward to our new suite .

It was great visiting the store today. I really loved that they don’t jump on you the minute you walk in the door. Hannah was really lovely & knew what she was talking about .

The gentleman who helped us at the Swansea Branch was amazing explained everything and wasn’t pushy with any extras which I appreciate. The store was very beautifully presented and lots of different variety of seating on display. Customers service from staff top notch and very friendly.

Excellent service and great price!

Excellent, friendly and helpful service from the DFS staff. Thanks.

Excellent service excellent delivery service. Staff and drivers delivering the chair really helpful. Excellent all round.

Lovely sofas. Good customer service. Barbara was fantastic. Super helpful.

The salesperson, Hannah, was very friendly and knowledgeable. She made sure we understood the points she was making. All in all a very good experience

Great Customer care from James. Relaxed, no pressure comfortable environment to take time looking and trying.
Unfortunately not all online models available but otherwise excellent.

Gorgeous choice of sofas, with a wide range of prices for all budgets.
Absolutely love fellow dog lover Hannah (Ralphs dog mam) in the Swansea branch, so helpful and approachable. Nothing too much trouble, and knowledgeable about the products. Definitely a credit to DFS!

Absolutely shocking experience with DFS. We spent £2,900 on a sofa that turned out to be faulty, and after 5 months we are still waiting for this to be resolved. We requested a refund due to the ongoing issues and poor quality, but instead we’ve been constantly fobbed off with excuses and empty promises.

We were even promised a call back from a manager, which never happened. Customer service has been incredibly disappointing from start to finish. For a company charging premium prices, the quality and aftercare have been unacceptable.

I would strongly advise others to think carefully before purchasing from DFS. Spending this amount of money should come with decent customer service and reliable products — unfortunately, that has not been our experience at all.

Full detailed information given by friendly accommodating staff

Great service , she was very helpful .

All staff were lovely - also no one pressuring us as we walked around which allowed us time. In the end we dealt with Meryl who was really helpful, especially helping us towards viable options when our original choices from the website were too large to get into our living room.

Went there on the off chance of finding a new sofa the staff, especially Hannah was excellent and talked us through everything that we asked perfectly

The staff member was very supportive. He guided us with colours and had a wealth of knowledge about the sofa styles, different leather ,material sofas. He did not rush us , let us look around freely without any pressure and was available to help us, when we asked for help. The BEST service I have received from a staff member and will pass this on. I visited the Swansea store and did not feel pressured in anyway