We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... Voir plus
L'entreprise a répondu
Knowledge of the salesman, Nathan was second to none. He was incredibly helpful and provided us with a full breakdown of the available options and nothing was too much for him.
L'entreprise a répondu
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, Royaume-Uni
- 0333 999 9795
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely friendly lady served us
Lovely friendly lady served us. She was helpful but not pushy.
9 mai 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing helpful experience
Went to the swansea store to look for a new sofa, and got great help from the staff, Meryl was really helpful and filled us in on everything and made sure we knew everything important and helped us pick the perfect sofa for us.
7 mai 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing customer service and really help find what you need
Absolutely amazing customer service. Helped us have the sofa we wanted from being able to change the way it was set-up . Really cant wait to get it was so comfortable 😌
8 mai 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We found the experience very enjoyable…
We found the experience very enjoyable and easy. The staff member Dan was very helpful and was able to answer all our questions without any hesitation.
6 mai 2026
Réponse de DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful and listened to…
Staff were very helpful and listened to what I wanted, they explained everything to me
6 mai 2026
Réponse de DFS Furniture - Swansea
Good afternoon Carol,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
SWANSEA DFS PURCHASE OF SOFAMy husband and I found Barbara in the…
My husband and I found Barbara in the Swansea store very helpful and knowledgable. We eventually purchased a stowen sofa and chair after considering a number of options. Barbara gave us the time and information we needed and we are very pleased with our final purchase.
5 mai 2026
Réponse de DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer service excellent we were…
Customer service excellent we were lucky to have the manager to help us she was very thorough explained everything to us very impressed
4 mai 2026
Réponse de DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Daniel was very welcoming and…
Daniel was very welcoming and accommodating. Which made a good expirence.
4 mai 2026
Réponse de DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
vanessa
DFS Customer Support
Nathan was very helpful and…
Nathan was very helpful and knowledgeable, down to earth, friendly. Made our buying experience enjoyable and would recommend your store to friends.
1 mai 2026
Réponse de DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Had great service from sales man Nathan…
Had great service from sales man Nathan in your swansea store ,very polite and informative..very professional and polite..
3 mai 2026
Réponse de DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Meryl was excellent
Meryl was excellent - extremely helpful friendly knowledgeable and efficient, she explained everything fully and very clearly and always checked we were happy with our understanding. Thank you Meryl. We are delighted with our purchase …excellent quality, choice of materials and colours and competitively priced.
2 mai 2026
Réponse de DFS Furniture - Swansea
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
A fabulous experience
A fabulous experience - Barbara took us through everything - putting us at ease every step of the way . She really is an asset to DFS - very knowledgable and genuinely eager to help . Also the best best quality furniture - which is a bonus !!!
2 mai 2026
Réponse de DFS Furniture - Swansea
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Hannah was not all pushy
Hannah was not all pushy, polite, very helpful & knowledgeable.
30 avril 2026
Réponse de DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I was very disapointed with the lack of…
I was very disapointed with the lack of service provided.I was sold a sofa and chair with insurance and a glider at extra cost at the Llansamlet store. I was advised that when the sofa was delivered they would run through the operation of the recliners etc which may take about an hour. The sofa and chair were delivered with the chap saying his next delivery was in 10 minutes. In less that 30 minutes the delivery chap had left. I noticed a gap between the sofa, turns out the delivery chap had not attached it properly. A chap from DFS called a few days later, explained how it is put together and attached the chair, before he left I moved the sofa and the other side hadn't been attached properly either, he then fixed that. A few days ago I got an email from a Delivery firm stating they had tried to deliver something but I was out-at work. It turns out this is the glider for my sofa. I am guessing I will have to attach the glider when they deliver this Friday ?
17 avril 2026
Avis spontané
Réponse de DFS Furniture - Swansea
Good afternoon Anthony,
Thank you for taking the opportunity to share your review with us, please accept our apologies that this has not been a seamless experience for you and the furniture was not assembled correctly. We are pleased to hear your concerns have now been resolved and the glides will be delivered on Friday however we will provide your feedback the relevant department, for improvements to be made on our delivery service.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Swansea
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy all the way through the…
Quick and easy all the way through the process.Many thanks, a very satisfied customer so far.
20 avril 2026
Réponse de DFS Furniture - Swansea
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely furniture and very helpful salesman.
We found the sofas we were interested in and asked your employee for further information.
It turned out that Daniel was most helpful and courteous and informative.
He is a credit to your company and we will certainly use DFS in the future.
26 avril 2026
Réponse de DFS Furniture - Swansea
Good afternoon Philip,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff member Nathan was excellent.
27 avril 2026
Réponse de DFS Furniture - Swansea
Good afternoon Amanda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Swansea
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Purchase of sofa
Nathan was very welcoming,friendly,and professional hi answered all my questions and explained everything clearly.
24 avril 2026
Réponse de DFS Furniture - Swansea
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Nathan.
Kind Regards,
Jordan
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.