DFS Furniture - Tunbridge Wells Avis 

We were left to wander, look at and sit on all the sofas without pushy salesmen/women interfering but when we were clearly interested in one particular model the staff were very knowledgeable and helpful

I went to DFS Tunbridge wells branch yesterday to buy a bed and mattress, all I can say is what fantastic staff they have .The manager who served me went above and beyond,he was so helpful and polite.
It was a pleasure going there, I would definitely recommend this store to anyone I know and would definitely buy from them again

SCAM - do NOT buy the Guardsman insurance.

I reluctantly let the salesperson at the Tunbridge Wells branch sell this premium to me when I purchased my sofa which they sell very hard.

They make out that ANY damage done to the sofa is covered within the insurance period but it is not. The salesman even suggested that i let dirt build up over time then claim at the end of the period to get it sorted!

Having made a claim it was rejected by Guardsman saying that built up damage isn’t covered. My guess is they very rarely pay out for anything. Do not buy this add on.

These are incredibly underhand sales tactics - clearly DFS and Guardsman make a lot of money for nothing doing this.

Add to this that the sofa collapsed after a few weeks of having it and DFS sent an engineer to repair it as they won’t swap them for a new one.

Will never shop at DFS ever again.

Alan today was very accommodating, he was very helpful and calm. Good service and looking forwards to my new sofa 😊

We was greeted upon entering then given space to look around which we found was good ! After making a decision and choosing a sofa we was given all the information we needed to go ahead with our decision with peace of mind. Alan was very helpful and friendly.

Staff so friendly and helpful, they did their level best to meet our requirement. We are please with our purchase because of the care the staff took with our request, we were made to feel welcome nothing to much trouble. Will recommend to anyone.

Alan Holt was informative and very nice, explained everything. Thank you

I was nervous but the experience was better than I imagined.

The salesman was friendly and helpful,very knowledgeable and not pushy. The other member of staff was very helpful and made it a very relaxing experience.

Never been to DFS before, but as soon as I walk d in the door was greeted by a young lady who was very welcoming asked if we needed help or just wanted to browse and call her if we had any questions, which I chose to do.
Very impressed by the selection of sofas, once I decided on one I liked, I said I would like some information and she asked for f I would like a coffee or any drink, sat with me and answered all my questions.
I have to say I was most impressed with her pleasant manner.
I have now placed my order, and she has assured me that I can track my order and not to hesitate calling her if I need any assistance. Well done an absolute pleasure shopping there.

Huge selection of sofas to choose from.
The staff were very helpful and friendly.
The whole process from choosing the perfect sofa to buying was simple and delivery was in pretty quick too.
Good experience.

Great service. Very friendly, helpful staff and knowledgeable staff.

Good friendly service in store, process very easy. Delivery tracker is excellent and delivered all good

The sales representative was very helpful and very efficient

Quick and easy furniture selection with help and advice without any sales pressure.
We’re confident we got the best options at the best price.

Amazing girl that served us knew so much

Great service sorted order no problems, explained delivery etc. Company nows what it's doing.

Very positive experience and will use again

Kay was fantastic. She really listened to our requirements and made the whole process of choosing a sofa enjoyable and stress-free. She was knowledgeable, friendly and never made us feel rushed.
Kay was helping at the Tunbridge Wells store from the Sidcup branch and we're so glad we had her looking after us. She is a real asset to DFS, and her excellent customer service made all the difference.

The customer service was excellent thanks

Alan at Tunbridge wells was kind attentive, funny, personal, listened to our questions and got everything done quickly and smoothly. And told us all the info we needed. The whole experience was 10 out of 10 looking forward to receiving my sofa.