DFS Furniture - Tunbridge Wells Avis 

They were very helpful

I arrived knowing that I wanted to buy a sofa bed today. I had looked on line and browsed the store to find the particular model I thought would suit my needs. I approached a salesman and asked but unfortunately the model I had in mind wasn’t on show. I asked to see what was available and was shown the selection. I picked one and asked for a demonstration which was willingly given. I then asked to be talked through me doing it which again was willingly given. Having decided I wanted to proceed I was supported with both fabric and feet options and at no point felt pressured. I am very pleased with the service I received today and look forward to receiving my new furniture

We were able to look around the store ourselves and when we needed some help the salesman was there for us with a good knowledge of the furniture we were interested in. He was a pleasure to deal, helpful with the planning and all that DFS had to offer. I would thoroughly recommend.

Friendly and informative sales assistant, all information was clearly explained. Didn’t feel rushed or pressured. Now hopefully the sofa will arrive on time and be as good as we hope for

We weren't expecting to find what we were looking for nor, to have such good and not pushy help from Rob. He was amazing and helpful and knew everything!

Excellent customer advice, service and completion of sale. Everything explained very coherently and the staff member was not pushy, therefore allowing us to make our own decisions in our own time. Would recommend visiting this store in Tunbridge Wells.

I was more than happy with the service today. Staff are really friendly and most helpful. I have no complaint.

Julian at the DFS in Tunbridge wells was extremely helpful and efficient. Whenever we visit the store all the staff are welcoming and helpful. We were really happy with our purchase. Thank you again.

The service was very good indeed,helpful and informative.
I was able to select my chair and have it delivered within the week . Excellent.

Extremely efficient and very helpful, everything was fully explained well and was a quick process. Very happy with the customer service received.

Great staff interaction, very knowledgeable and helpful when we made our order. Salesman went over all options and was overseen by a senior who was just as knowledgeable. S great all round service and experience.

Very polite, friendly, efficient and helpful.

Excellent experience in the store, the staff are present but not pushy, and as soon as I wanted more details they were super accommodating and helped us pick out the perfect sofa! Very happy with the purchase, will definitely be coming back!

From the moment we walked in it was a great visit to the Tunbridge Wells shop.
No staff pouncing on you, just a cheery “morning, are you needing anything?”
So much help given when we did ask.
Was like having your own personal shopper.
Any questions either answered straight away by knowledgeable lady or she went & found out. Even supplied a tape measure & a hot chocolate!

I dealt with Katie again at the Tunbridge Wells branch, she’s professional knowledgeable and has a perfect outlook and really looks after her customers, she gives time no pressure, if only Katie could be in every place that I purchased things from it would be so much easier in life.

Ordered a sofa online after measuring instore and at home. when it came we were happy! Unfortunately the feet kept breaking with very light use. upon logging a ticket with the online team they refused to help but passed us on to the Local store (Tundbridge Wells)

I am terrible with names and have since forgotten the managers name but she had recently taken over the store and she was amazing, She organised new feet to be fitted which highlighted an issue with the sofa's build. She and Jim W helped us pick out a new sofa and organised the exchange. We are delighted with the new sofa.

The online team were awful (They said once we visited a store it was no longer their problem) Thankfully the store were great. my advice to anyone is go to the store and order through them. Don't order online!

I came into the store today desperate to buy a bed for my parents. Although I did not find one suitable we had a gentleman Alan who served us and I cannot express the brilliant customer service he gave us. So caring and friendly doing everything in his power to help us. Not your typical salesman. I will be going online to buy a recliner and it’s because of his service. Thank you

Everything was clearly explained. I liked the fact a second person double checked the key details with us to ensure it was recorded accurately. A great reassuring touch when there are so many variations possible and you a spending a lot of money.

Rob was superb
Very knowledgeable and helpful but not over-bearing