Nadia helped us so much. She gave us lots of information & different options. Explained everything extremely well. Nothing was too much trouble. Every thing went smoothly.
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Lisez les avis des autres
Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Voir plus
L'entreprise a répondu
I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... Voir plus
L'entreprise a répondu
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
189 Westwood Road, CT10 2NU, Broadstairs, Royaume-Uni
- 0333 999 9841
4,9
Excellent
4 k avis
Demande des avis aux clients
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Great service
The lady I dealt with was lovely, I was looking with my mum and 6 year old who was full of life. I was looking for a sofa I’d seen online and it wasn’t in the showroom, I was shown similar which was helpful with making a decision.
1 août 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The experience was made so much easier…
The experience was made so much easier because of the lady sales advisor. Shes brilliant
2 août 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service this…
Excellent customer service this morning- very knowledgable and assisted with all enquires.
2 août 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great customer care
I recently purchased a sofa from your branch at Westwood cross, and I couldn't be happier with both the product and the service. The customer care paul gave was fantastic throughout the entire process—friendly, responsive, and genuinely helpful with any questions I had. Paul made the experience smooth and stress-free from start to finish. The sofa is exactly what I was hoping for, and the excellent customer service made the purchase even better. I would definitely recommend this company and wouldn't hesitate to buy from you again. Paul is a credit to your company
27 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Paul met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
A great place for sofas and very friendly too.
The service was relaxing, informative and very friendly. It’s a great place to buy sofas and chairs. They have a wide range of sofas and the prices are great. Highly recommended. The staff were excellent and friendly and the customer service was excellent.
31 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and helpful staff
Making sure we took our time to choose. Very informative about the furniture and able to answer all our questions.
30 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Customer service excellent
Customer service was excellent ordering was so simple all questions answered for us, Rodger explained every part of the order to us very happy
30 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very happy with the service very…
Very happy with the service very friendly team would recommend it using the store to anybody
30 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent service from the staff on…Francesca was very helpful and informative
Excellent service from the staff on duty when we bought our furniture, informative staff, could be improved by more staff as we had to wait quite a while (30 min+) to be served
24 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store and we are grateful for your feedback. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Hello Olateju,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful
Mandy was extremely helpful and full of ideas and suggestions to help us buy the right sofa and armchair. Even suggesting that we go away to have a think about the sizing and suitability the sofa and armchair within our front room
27 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Roger explained everything
Roger explained everything, went through our order, brillant.
26 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were professional and patient
Staff were professional and patient. They listened to me and answered all my questions.
I was not pressurised to buy or commit myself.
I was given enough time to make a decision. They helped me look for the colour of my choice.
It was a wonderful stress free experience.
26 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We came out to window shop, we left more than happy customers
We came out to window shop, to try out sofas and gauge an idea of what we needed, wanted and required. We initially were online shopping but felt in person was a much better approach. After questionable conversations with a couple of rivals to DFS we were fortunate to meet an amazing gentle man at DFS (Broadstairs) who was professional, friendly and informative. He completely cleared any questions we had and was never pushy, demanding or inpatient. Because of this service we took the sofa and currently are awaiting it's delivery. Credit must go to this member of staffs customer service and amazing personality.
16 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales man was extremely helpful
23 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were so helpful when we were…
The staff were so helpful when we were trying to choose our next sofa. Thank you all
16 février 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Honesty and great feeling of being a…
Honesty and great feeling of being a valued customer by your sales person
17 juillet 2026
Réponse de DFS Furniture - Westwood Cross
Hello Marilyn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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