As returning customer's we are always very happy with the range of products available and the great customer service . We purchased our previous sofa with the help of Mandy and were pleased to ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Voir plus
L'entreprise a répondu
Nadia helped us so much. She gave us lots of information & different options. Explained everything extremely well. Nothing was too much trouble. Every thing went smoothly.
L'entreprise a répondu
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
189 Westwood Road, CT10 2NU, Broadstairs, Royaume-Uni
- 0333 999 9841
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Mandy was very professional and…
Mandy was very professional and informative in a very relaxed way.
30 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Mandy you was exceptional!
We were thoroughly impressed with the exceptional service we received. Every member of the staff was incredibly polite and attentive throughout our visit. Especially the lovely worker Mandy. Her professionalism truly enhanced our experience. It was a pleasure to be looked after with such care. She went through everything with us in regards to finance and broke everything down since it was the first time we was buying a sofa and made the process effortless. 10 out of 10 for service and knowledge. 100% recommend Westwood cross.
30 juin 2026
Avis spontané
Réponse de DFS Furniture - Westwood Cross
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Came into store to look around, was greeted as soon as we was seen by a lovely lady named Mandy. She was exceptional with us as we was buying our first sofa and wanted to make sure we understood everything and the procedure for doing finance. She made it a breeze! Totally would recommend shopping in DFS, what a lovely team and respect the work they do. 10 out of 10 service!.
30 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Customer Service was great and products…
Customer Service was great and products are always wonderful. Thankyou
29 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Visited Sidcup store very very helpful…
Visited Sidcup store very very helpful then ordered it from Westwood Cross store as at is more local to us. All staff were very helpful
28 juin 2026
Réponse de DFS Furniture - Westwood Cross
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience no pushy sales good…
Great experience no pushy sales good customer service would highly recommend
28 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good service from sales person
Good service from sales person , Nadia.She was very informative and thorough, made the whole experience a delight.Covered everything we needed to know .
25 juin 2026
Réponse de DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Nadia met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff and customer service are…
Staff and customer service are brilliant, staff performance was excellent
26 juin 2026
Réponse de DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Roger was very helpful.always…
Roger was very helpful.always explaining about different sofas size's colour and materials.no rushing you
Into anything.very professional.glad we went there.
26 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, explained all the information well and very knowledgeable team. Thank you
26 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hello Ken,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I went in to see 2 chairs I'd seen on…
I went in to see 2 chairs I'd seen on my phone. I was met by a lovely young lady who said that there was only one in the shop, which I looked at. Then she said there were 3 more very similar. I chose one and she helped me with the colour. I told her I was .moving to Portsmouth would that be a problem. She offered me coffee and explained everything to me. I left D F S feeling on top of the world knowing my chair can be delivered to Portsmouth that lovely young lady's name is Louisa. Thank you very much.
23 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hello Shirley,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Louisa.
Kind regards,
Lia
DFS Customer Support
Extremely helpful with the purchase of…
Extremely helpful with the purchase of a new sofa, especially Mandy who helped us through the process of choosing which sofa was best for us.
23 juin 2026
Réponse de DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
All staff who I spoke to were extremely…
All staff who I spoke to were extremely helpful and friendly
20 juin 2026
Réponse de DFS Furniture - Westwood Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Westwood Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service.
20 juin 2026
Réponse de DFS Furniture - Westwood Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
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