DHL Avis 

A couple of terrible experiences in the last few weeks. First of all I ordered a high chair from a well known retailer which was lost by DHL. Today I had three parcels delivered, only one of which was mine. They were left outside my gates on a main road in pouring rain. I received no notification that my parcel had arrived. When I found them they were soaking wet and the parcel at the bottom was soggy and the box collapsed. I managed to find the proof of delivery on the DHL website and it stated that the parcels were signed for by Rosie. No one rang my doorbell, no one called Rosie lives at my house. The courier obviously just looked at the name on the parcel and decided to fabricate that the parcels were signed for. Absolute disgrace.

Last 3 deliveries I have had through these people have been dumped on the doorstep in full view of pedestrians walking by and they claim this is a "safe" place. They can't even be bothered to knock on the door. I have been in for each of those deliveries and I only found out it has been delivered is when I have checked the tracking information. It's just pure laziness, they are getting just as bad as Evri. I will avoid from now on as it's only a matter of time before a parcel gets stolen despite me waiting in for it.

I was emailed by DHL that my delivery would arrive on 09/12/25 by 20:00
FAILED to arrive
Then emailed from DHL that it would arrive on 10/12/25 by 20:00
FAILED to arrive
Then emailed from DHL that it would arrive on 11/12/25 between 15:25 and 17:25
FAILED to arrive
I then rescheduled the delivery to 15/12/25 and it finally arrived on 15/12/25
Absolutely terrible delivery and customer service I have received no apologies whatsoever from DHL for missing THREE delivery slots arranged by them. Will not be ordering anything in the future from companies that use DHL
Unable to award zero star or I would have

No attempt to deliver my package a blank image of my house as proof of delivery, which the driver did not call at! we have cctv and waited in. Call centre robot will not connect you to a human! It just asks the same questions over and over. This company clearly does not want to speak to their customers. The chat feature is the same this company is a joke! The driver is a liar! shocking service.

Not reliable, they are misleading on the updates ! Customer service just as bad! Do not use them!

I ordered a Christmas tree on the internet. I was in all day on Friday. It shouldn't have been a problem when the DHL person turned up. But it was. Instead of pressing my doorbell they just put a sorry we missed you through the letterbox. I was in all day yesterday too (Monday) when the exact same thing happened again. I am not very optimistic of having a tree this Christmas.

DHL:n lähetysseurannassa lukee että lähetystä on yritetty toimittaa, mutta vastaanottajaa ei ole tavoitettu. DHL:n kuski valehtee taas, eikä ole ensimmäinen kerta. Olen ollut kotona koko päivän poistumatta minnekään. Ei soittoa, ei txt-viestiä, eikä ovikelloa ole soitettu.

ebay arranged to collect an item I am selling, a message from DHL said they would collect Wed 26/11/25 they didn't, next time I looked the message it said collection would be on Thurs 27/11/25 (today) not been, so I looked again at the message it then said collection would be on Fri 28/11/25 bearing in mind I have not been out this last couple of days and I am unable to get any sense from ebay, I might as well be talking in swahili don't they understand, I HAVE SOLD AN ITEM ON EBAY, EBAY HAVE ARRANGED COLLECTION, there hasn't been anybody to collect.
It is NOT up to the courier to dictate a time and date for a collection... IT'S THE SELLERS!

Had a collection booked with DHL ,on day of collection got estimated time around mid-day 11:53-12:53 ,this just happened to coincide with a delivery by by DHL .The times were just 3min apart ,no surprise with that great I thought. Message for delivery "delayed" and message for collection at 10am item not ready .They never came near .I also have photograph of item to be collected with time and date stamp a full 24hrs before collection due. Someone is not telling the truth .Also to add insult they gave a delivery time for the next day Saturday no delivery again .So no idea if they can be bothered to deliver or collect in my area and no I am not in a difficult place to get to. I have never had any issues with Royal Mail or Parcelforce in over 25 years. only ever had issues with courier companies .

No show and typical email a few hours which was useless appalling standard. Avoid if at all possible.

todella vastuuton yritys, varastavat lähetyksiä eivätkä korvaa mitään. Epärehellinen , epäluotettava. kannattaa välttää

Olin kotona kun ilmoitus tuli, mutta pakettia ei toimitettu. Nyt on kulunut jo 5 päivää eikä ole tietoa missä paketti on. Ilmoitin lähettäjälle tämän tilanteen ja lupasivat tiedustella missä paketti on. On kyllä todella surkeaa toimintaa. Mietin että miten voisin jatkossa välttyä tältä kuljetuspavelulta.

No show. Expected delivery 13th, no show and no information. Then told delivery 14th, no show.
Message on the morning of the 15th , your parcel will be delivered the 14th!
No response from the company the item was purchased from (Dunelm). No response from DHL.
Absolutely useless. Thought Evri was bad but at least you get useless Claire bot to spar with. DHL have no communication at all. Avoid at all costs.
16 October Update
Still no communication from DHL, tracking still says arriving on 14th.
At what point do they decide to look at the system that obviously isn’t functioning?
Useless

Odotimme koko päivän toimitusta ja tälläkin kertaa paketti "yritetty toimittaa" ja viety takaisin Vantaalle. Tämä ei tosiaankaan ole ensimmäinen kerta kun näin tapahtuu. Noutopisteitä näyttää olevan lähellä, mutta lähimmät paikat mitä uudelleen ohjaus antaa tehdä on hakea paketti yli 5 km päästä. DHL:lään saa aina pettyä.

Only able to pick home delivery option which i don't even want since i live few minutes walk away from a pick up point, and they always fail to home deliver even i'm home all day. They're probably incapable of opening doors or calling you.

Surkeaa palvelua. Odotin koko päivän DHL-toimitusta, ja se ei ikinä saapunut.

Sen sijaan tulee ilmoitus "pakettia ei voitu toimittaa", eikä mitään muuta, ei syytä, ei edes pahoittelua, eikä arviota milloin paketti saattaa ensi kerran saapua. Olin koko päivän kotona päivystämässä pakettia ja DHL:ltä ei tule minkäänlaista yhteydenottoa paketin statukseen liittyen, vaan he päättävät mielivaltaisesti, etteivät halua toimittaa pakettia.

Toimituksen seurantamahdollisuudet olemattomat, sovelluksen käyttöliittymä kivikautinen ja edes se yksi asia jota yritykseltä vaaditaan, eli paketin toimittaminen perille, ei onnistu.

Jos mahdollista, suosittelen DHL-palveluiden käytön välttämistä.

I’ve never known a disgusting company in my life they text me to say it was out for delivery four days running, so cancelled my chemotherapy each day and not once did they turn up with my parcel. In considering taking them to court I’ve seeking legal advice to see what can be done about it.

Paid for next day delivery and it didn’t arrive next day! At least it arrived the day after. Their tracking system is rubbish.

If you don't receive a pick up code to pick up from a collection point, ring DHL... and wait on the line until you get put through to a real person. Do not send a message. My real person sorted everything out for me, and was very polite and correct, asking me whether he could call me by my first name.

Olen odottanut yhtä pientä pakettia rapakon takaa jo yli kuukauden, seuranta palvelussa näkyy että paketti olisi nyt JO ollut Suomessa viikon mutta ei ole mihkään sieltä sen jälkeen liikkunut.. mikä mättää?