DialAFlight Avis 15 329

I had a holiday to Dubai booked for Early May until the war broke out in the middle east which put our holiday in jeopardy. Rang my usual contact Eric Spagnuolo as i was concerned. Eric was excellent as usual, really good advice and reassured me my funds were safe. We have now changed our destination to Phuket, Eric transferred the funds and re-booked all flights, hotels and airline seats.

I have used Eric to book many trips over the last 5 years or so and have only ever had one minor issue at a hotel check in - this was a issue out of dial a flights hands but they still gave me a £150 discount on my next holiday.

I would highly recommend Eric and dial a flight to book your holiday.

Exceptional company. Sadly our holiday to Dubai was cancelled but as always it was dealt with efficiently, no hassle whatsoever, Lloyd contacted us to advise and the money was returned in full. Dial a flight is the only company I will use for any type of holiday, they are easy to contact and will do their utmost to get you the holiday you want at the best possible price and are there for you if something should go wrong 😁

I recently travelled to Sri Lanka, and my return flight was unexpectedly cancelled due to the Iran conflict. Jeff contacted me immediately, and we quickly reviewed alternative flight options.
He went above and beyond—working after hours to secure a new booking—and thanks to his efforts, I was able to return on the same day as originally planned without any issues.
The service truly could not have been better.
John Welch

Responsive and knowledgeable service. Created a good package of flights for us and when we had a couple of queries even out of office hours we got a quick and helpful response. This is what good service should look like.

Deborah booked all my flights I needed for my Australian/New Zealand trip. It was so convenient having the flights booked and managed by Dial-A-Flight and the app was really easy to use. The communication was excellent and very good service which was invaluable especially when I fell ill on my trip. The Out of Hours team were brilliant and it was so helpful to know I could speak to a member of the team anytime of day. They really helped when the chips were down! Would highly recommend and will use again.

Damien from start to finish made the process of booking my holiday so quick, easy and enjoyable. He was very accommodating to particular requests and my boyfriend and I had an amazing weeks holiday in the Maldives. Will definitely be using Damien / DAF again and have recommended him to my family and friends. :)

Just back from a great trip to India both touring and relaxing on a beach. Very varied trip put together by Karl at Dialaflight. We have trusted Karl with booking many trips for us and always found him to be very conscientious and thorough in his planning.

Amazing service and support from Gordon who helped us when stuck in the Middle East crisis. Many thanks to the Dial a flight team

We only did a small trip this time but Sadie was on the ball and offered then arranged all our separate hotel bookings and flights.
Very happy 🤗

I have been booking through dialAfligh for a few years now and have received very good service. Everything generally go's as planned and on the rare occasion it hasn't the people at dialAflight have had it sorted out very quickly.

Good service

Needed to book a return flight to New Zealand, our first long, long haul holiday. DialAFlight were very happy to offer their opinion of the best way to undertake the flight (no stop over, just get there ASAP) and we booked London to Hong Kong, 2 hours to next flight then Hong Kong to Christchurch, and the same back from Auckland. Cathay Pacific was our carrier and everything (including the price) was a success. I would have no hesitation in using DialAFlight again and our contact, Thomas Smith, was very attentive. Very happy customers.

Owen at Dial a Flight was great when arranging our return flights to New Zealand and internal flights in Australia.
He arranged stopovers in Singapore and Bali with fantastic hotels. Communication with DialAFlight through their app was smooth, and we were always kept up to date with the itinerary. All of this was done at a great price. I will be using them again and would have no hesitation in recommending them for your next trip.

I used DIALAFLIGHT for my recent trip to Thailand & was fortunate to have spoken to a competent, polite, helpful & knowledgeable agent, BRODY LETCHFIELD. His service & professionalism was outstanding! Would I use DIALAFLIGHT again? DEFINITELY!!

Gus was a great help in booking parts of our New Zealand trip.
He was friendly, knowledgeable and helpful.
He added to the trip from flights to hotels to experiences as I needed with no hard sell.
Thank you for your help and support -our month long trip was fantastic.
Claire

Couldn’t be more impressed with how Dexter handled my being stranded in Thailand (Middle East war)- a situation beyond DialAflight’s control - and he must have been dealing with many other cancelled flights. But he was right on it, gave the impression that he cared, even phoned me to re-arrange my flight.

Shelley has been responsible for all my travel arrangements for many years with unfailing patience and efficiency. It is very comforting to know she always has my back! Thank you, Shelley.

We were out in Abu Dhabi when all the 'problems' started to occur. When we found out our flight had been cancelled we immediately contacted DialAFlight - Jake rang us straight back and took over the rebooking of our flights. From then on he was constantly in contact with us making sure we were ok and that the hotel we were staying in were looking after us and also rebooking flights a few more times! We heard some real horror stories about other Travel Agents not helping people out and even putting the phone down after they had finally connected with customer support, sometimes after waiting for over an hour in a queue. We had total confidence in DialAFlight and would 100% recommend. After the experience we have just had it goes to prove that a good Travel Agent is essential and whist we have used DialAFlight for quite a fair few years now, will always book future trips with them.

This is a very big thank you to Kieran Greenfield.
I used Dial a Flight to book 9 flights to Dubai in 2023 for my Son’s wedding and the help given was marvellous so it was my ‘go to’
when we wanted to book again.
My daughter and I were due to go to Dubai on the 21st, not for a holiday but to see my new baby grandson.
Sadly the war in the Middle East meant no insurance and great uncertainty. I didn’t want to cancel but felt it safer to do so.
Kieran offered us exceptional help and a refund is on its way.
Of course when the FO say it’s safe to fly we shall rebook with you Kieran.
Thanks to all the team who took my anxious calls.

Great, Kudos to the guy called Oli, responsive and highly skilled to get the right solution for flights and hotels