Directcosmetics Avis 

I ordered 5 items from this company. The first was some mascara it was all stuck on the brush and totally unusable I believe that it had been used before. The second item was a lip gloss but instead I got a lip tint I put it on and couldn't move my mouth as it was matt. The third item was supposed to be a liquid eyeliner it wouldn't go onto my eye and it was brown and basically water. The next item was nail varnish the smell was so potent made my eyes stream had to wash it off I rang them they asked me to return sent me an address I had no ink so had to buy ink then I got an email this morning saying the products have been tested and they are good so they won't give me a refund they said they could either dispose of it or give me a £10 credit for their site. So basically they are calling me a liar PLEASE STAY AWAY FROM THIS COMPANY !!!

I ordered some items via third party website, and I received a discount code, if I will buy directly from their website. I put in my basket 12 items, because it said more than £35 , delivery is free. However, I was not entitled for free delivery because i used the voucher for discount, absolutely nonsense!! My order was: DC77780. I contacted via messenger, the staff just emptied my basket without explanation why on website says free delivery on purchase over £35? Very disappointed, would not recommend this site. Will use third party websites for beauty products.

Deggy

I bought some lovely products at amazing prices which were shipped super quickly. What’s not to love? I have used this online store quite a few times now and never had any issues whatsoever.

Very good prices but all 3 of my items seemed to be opened or not in the original plastic wrapper. I had bought a full bottle of fragrance but around 5-10ml was missing from the bottle. It was sold as brand new and 125 ml, neither of these things are true.

Thrilled to bits. Just received my order today and I'm over the moon!
Was able to buy my fave luxury anti aging item from Direct Cosmetics. The company Decleor no longer in production 😭 but DC saved the day and got myself a job lot.
Can't thank yous enough.
Will defo use again for high end products.

I’m really disappointed to be writing this review as someone who uses direct cosmetics regularly and I’ve always enjoyed my experience but after recommending you to my mother, we have an issue which you are not forthcoming in resolving, so this is what has happened. My mother smelt one of my perfumes and decided she liked it and would like to buy one herself and she went to Direct cosmetics on my recommendation. She ordered the perfume. It was 20 or £25 and happily awaited for when it but when it came. The perfume contents didn’t smell usual so she asked me to have a look and check soon but as soon as I smell this perfume I realise it was off or stale because I’ve had this perfume many times and it has never smelled like this, so I did a beauty product date check from the batch code on the bottom of the box. I do this online when I buy products if I think there might be an issue, I always have a doublecheck to see if things are okay. Things were not okay when I checked this code, the batch code says it was manufactured in 2020! everyone knows perfume has a two year life and some occasions there is three years depending on the ingredients so as our perfume was made three years ago It has passed its use by date. I have sent you an email telling you the perfume is off/stale/gone bad and I gave you the batch code information but you’ve just completely responded how great you are, how your stuff hundred percent authentic, you buy from reputable sellers blah blah, well this time you didn’t buy from a reputable seller, you’ve probably bought off a company that’s gone bust or that overstocked etc and therefore my mother nearly 80 years of age and let me tell you who can’t afford to waste £25 because she only has a pension Got a perfume that she cannot use as it stinks and not the way a perfume should! I’m shocked you still ask questions of me even tho the information I provided is correct. The perfume is past its best by date, no offer to replace it yet nor have you offered me one ans , and this is gonna stop me shopping with you ever again and I’ve been a very loyal customer and I’ve sent many customers your way. I’m really appalled that you just can’t accept that you sold me bottle of perfume that was produced four years ago and is at least 12 months past its best use by date and smells absolutely disgusting.

You can go Search online beauty product checker. agent provocateur batch code: KL25
If you was the slightest bit forth coming in the last week of correspondence I wouldn’t have had to write this review and now people know you are selling out of date products! I should not have to have had multiple too and fro emails from you, your satisfaction guarantee is satisfying or a guarantee is it ?

Recieved my order no problems

I made an error while placing an order and ended up purchasing several items that I didn't intend to buy. When I realized the mistake, I contacted the retailer to arrange a return. However, during this process, I was informed that their return policy has a specific limitation. It turns out that they only accept returns for orders that contain fewer than 8 units. Unfortunately, my order exceeded this quantity, which means I'm unable to return the items under their current policy guidelines.

I recently ordered from this company but I didnt read the description properly which said the box was damaged (hence the cheaper price). My mistake. It was for a gift so I contacted Direct Cosmetics who said no problem, send it back and we will refund.
I sent it back and received full refund a week later. Cant say fairer than that.

Ordered few times in the past 2 months, First time ever had bad experience & had to write a review.
On 14/03/2024 received my order. Was disappointed as the picture showed on the website it’s not the same bottle. Dior Poison Eau De Toillette 30ml. The bottle which was advertised was like on oval bottle ( vintage version) this is the normal now bottle which already have.
Customer service replied “To help us resolve this as soon as possible, could you please provide us with photo evidence of the item, its packaging, and the pick note?”
I provided all the evidence which was asked for the delivery note. The parfum box
15/03/2024
“Thank you for your reply and images supplied.
We have investigated this matter and can confirm the item is as advertised in the bottle a shown.
If no longer required, please feel free to return the unopened and unused item to us for a cost of the item refund.”
I return this item on 16/03/2024 sent proof of pictures me packing the item & sent proof of postage
Got a reply on 22/03/2024
“Thank you for your reply.
We can confirm the item has been received by our returns department.
Please advise - you mentioned in your initial email that the bottle was not correct, yet this item that has been returned to us is unopened and untouched, how have you been able to determine this is the incorrect item?
Also, we are currently having difficulty matching this product with our stock.”
22/03/24 I replied As my previous email I have returned unopened item. I have not opened it but I know it is the incorrect bottle due to the packaging. I have sent you pictures which prove I didn’t open it so I have returned it based off the packaging which led me to believe it was a different bottle inside compared to the advertised one.
26/03/24 You replied “Thank you for your reply.
The item is being returned back to you today by Royal Mail Tracked 48 hour service.
The reason is that we cannot match this to the stock we currently have and have determined this is not the item that we originally supplied to you”

Wow I can’t believe it I sent all proof all the evidence now you are accusing me of not sending the item you sent me. This is 100% the item you sent me. I’m so shocked lost for words. Maybe some items you sell are genuine but I’ve learnt some aren’t genuine. Please be careful whilst ordering from here always check the batch code. And tape yourself opening your packaging

Great service. Quality items. Legit shop.

I ordered perfumes on 16/2/2024. On the same date received an email from Royal Mail that my parcel will be delivered on 29/2/2024 at 3 pm. Haven’t received it to date. I called Direct Cosmetics, the lady asked me to call back on 1st March 2024. This is the second time I’m undergoing the same thing.

Bargains Galore!! Well known brands, quick postage

I purchased a long discontinued fragrance with some trepidation but everything went well. Delivery was prompt and the perfume is genuine. Some great prices too.

I have used this company for years and am genuinely shocked at the number of poor reviews i have just read on Trust Pilot. I felt I wanted to give an alternative view based on over 10 years of experience using them. I can only speak as I find and I have always had great service and fabulous products at very attractive prices.

Excellent. Best prices for Burt's Bees hand and lip care online. Items arrived very well packed - and super fast delivery.
Many thanks.
Will definitely shop here again.

Parcel got lost in the system and when I called the company, they blamed Royal Mail. It has arrived today having been a ver 500 miles from delivery address. Reason became evident,although in invoice inside showed the correct address, the clowns omitted to show the town on the outside label. No excuse for stupidity. Wonder if I will get an apology for my inconvenience through their incompetency.

Poor quality/faulty products sent out. Contact by telephone no one is ever available to deal with your complaint. Staff not helpful..
Sent pictures of faulty goods, so it could be investigated no response or explanation given. No refund while this was taking place. Outcome send items back for refund!!

I ordered perfume on 13th December for my daughter for Xmas as she was home from Australia.
However perfume never arrived although had tracking number for delivery with Royal Mail status never changed therefore unable to track it.
Today I emailed customer service with complaint requesting a refund which they responded quickly and also gave a refund with no hassle.