Got quote from gocompare, but couldn’t purchase, as car was not being registered until 2 days later. I rang direct line direct and explained situation to the man, he immediately said he could sort tha... Voir plus
L'entreprise a répondu
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This survey has helped me understand a little better. I'm not great at understanding web-site details and find it all a bit confusing, however, I must point out that the Direct Line site was above th... Voir plus
L'entreprise a répondu
It was my first time making a claim online I had to contact the help centre by phone on two occasions to clarify what I was doing, however once I got into it, I found it flowed quite nicely. The times... Voir plus
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I recently moved house, to a new build, and my existing home insurance provider couldn't insure the new home because 'there wasn't any history'!!!! This lead to a stressful 24 hours thinking that I w... Voir plus
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À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance voyage
Écrit par l'entreprise
Direct Line has been insuring cars for 40 years. From small beginnings, we’re now one of the UK’s biggest insurers, with more than 10 million customers. We offer a range of products, including home, pet, and business insurance, that you can get online, on our app, or over the phone. For many years, we prided ourselves on only dealing directly with customers, but as insurance has evolved, so have we, and you can now buy some of our policies on Price Comparison Websites. We always put our customers first, that’s why we make it easy to manage your insurance online so you can spend more time on the things that matter.
Direct Line
Écrit par l'entreprise
- Direct Line began an insurance revolution. We started from scratch in the UK in April 1985 with a single product – car insurance, and just one way for our customers to buy – over the telephone. It was a revolutionary time as out went the middlemen, the forms and the jargon. In came speed, simplicity and a common‐sense human touch. And today we’re still revolutionising insurance. We have over ten million customers and a broad range of products and services over the phone and on the Internet.
Coordonnées de contact
Royaume-Uni
- www.directline.com
4,3
Excellent
35 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Easy to purchase through comparison…
Easy to purchase through comparison website
29 octobre 2026
Avis spontané
The experience to purchase the cover…
The experience to purchase the cover was very easy and the level of cover is brilliant .
31 octobre 2026
Avis spontané
Direct Line fully comprehensive cover.
So far so good in regard to the price and level of cover. Time will tell if I need to contact them.
31 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Easy to follow online
Easy to follow online, easy to understand and I knew where to go to if I needed further help and support
28 octobre 2026
Avis spontané
Réponse de Direct Line
We're happy to hear it was easy to join. Welcome to the team. Aston
The quote was quick and competitive .
22 octobre 2026
Réponse de Direct Line
That's what we like to hear, Otmar. Thanks for the five star review. Aston
Excellent
Super easy to get the cover we wanted, brilliant price, over £50 less than I was quoted on other sites and we got legal cover as well. Will definitely recommend to friends and family
27 octobre 2026
Réponse de Direct Line
It's great to know getting the cover you wanted was super easy and you made a saving too. Welcome to the team, Ali. Aston
Was cheaper than the aa policy i had…
Was cheaper than the aa policy i had and direct line had a five star rating from defaquto. Much better now it on a comparison site and cheaper than going direct
23 octobre 2026
Avis spontané
Réponse de Direct Line
This review is music to our ears, Bailey. Welcome to the team. Aston
Easy to navigate
Easy to navigate, good price and insurance covered my needs
23 octobre 2026
Avis spontané
Réponse de Direct Line
We're happy to hear our site was easy to navigate and the cover and price met your needs too. Thanks for the review, Charles. Aston
everything was straight forward
27 octobre 2026
Réponse de Direct Line
We're happy to hear it. Thanks for giving us top marks. Aston
Easy and clear
The policy covered everything I needed and a price I was prepared to pay.
30 octobre 2026
Avis spontané
Réponse de Direct Line
It's great to hear you got the cover you needed at a price you're happy with. Thanks for the review, Stevie. Aston
No fuss clear instructions
25 octobre 2026
Réponse de Direct Line
We are glad you enjoyed our simple and straightforward guidance. Thank you for your feedback. Christy
I find ll insurances a pain in the back…
I find ll insurances a pain in the back side to renew
30 octobre 2026
Avis spontané
Réponse de Direct Line
We appreciate your feedback. Thanks for taking the time to leave us your review. Christy
An insurance which met all our needs at…
An insurance which met all our needs at a reasonable cost.
Easy understandable application form.
The portal easily accessible and user friendly.
A very positive experience.
30 octobre 2026
Réponse de Direct Line
We're so pleased to hear that you found our application form easy to understand and our portal user-friendly. It's wonderful to know we could meet all your needs at a reasonable cost and provide you with such a positive experience. Thank you for sharing your feedback. Christy
Renewal at good price and simple to…
Renewal at good price and simple to renew online
27 octobre 2026
Réponse de Direct Line
We are so pleased to hear that you found our online renewal process simple and got a great price. Thank you for sharing your positive feedback with us. Christy
My new policy seems expensive
My new policy seems expensive. The house is smaller and semi-detached rather than attached.
30 octobre 2026
Réponse de Direct Line
Thank you for sharing your feedback. We want to help review your rate and property details. Please message us on the link below. Christy
m.me/directlineuk
Réponse de Direct Line
We are thrilled to hear that you found our process straightforward to navigate and that you are pleased with the value and coverage provided by your policy. Thank you so much for taking the time to share your wonderful five-star feedback with us! Christy
Réponse de Direct Line
We are glad our fair rates and prompt claim support met your needs. Thanks for your review! Christy
Easy to price and user friendly website
27 octobre 2026
Réponse de Direct Line
We are so pleased to hear that you found our website simple to navigate and our pricing straightforward. Thank you for taking the time to share your positive feedback with us! Christy
Réponse de Direct Line
We're pleased to see you found it easy with us. Thanks for your review! Christy
Réponse de Direct Line
We're so pleased you found our booking process simple to complete and were happy with our great value rates. Thank you for taking the time to share your positive feedback with us! Christy
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