Direct Sports Avis 

Excellent customer service

Great service, quick delivery, good communication, highly recommended.

Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disappointed that they didn’t add any other balls, as that was the reason that convinced me buying from them.

I ordered Babalot Gold Championship Tennis Balls at a premium price + shipment. It never arrived. When I requested a refund, they didn't process it saying the packaging is still not returned by Royal Mail.

I am never buying from them recommend not to purchase. They have a very bad return policy and their prices are very high.

Great products with fast delivery.
This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything is much more expensive these days.

Needed a good squash racquet wity less than 48 hours before next game. Over £50 was free NDD and got a great racquet - site very clear, easy to pick racquet to match my game and arrived next day as promised. Fantastic!

I would like to say how incredible the service was from Jemma at Direct Sports. The courier messed up the shipment and Jemma stayed on the case until it got to me. This level of service is rare these days! Bravo Jemma!

One shoe received was badly marked with a stain on the front upper mesh (appeared to be a large coffee drip on white material) and both appeared to have been worn. I immediately filled in a return form and returned the shoes.
A week or so later I received them back again with a letter refusing their return.
Emails back and forth with customer service exposed inaccuracies and inconsistencies with Direct Sports personnel, poor attention to detail and ignoring of provided clear evidence that I could not have been at fault (the delivery time and submission of return form being extremely close together), however they stood firm on a fabricated position that I was lying and in my opinion have effectively STOLE my money.
Will never order anything from this company again. 0 stars.

Very disappointing service with an exchange

I arranged an exchange with Direct Tennis under order 15035324, and it has now been more than a week without the replacement item being dispatched or any meaningful update.

I emailed them but received no response. I then called customer service and was told that the exchange would be dispatched the following day. Unfortunately, that did not happen, and I still have no dispatch confirmation or tracking information.

I understand that exchanges can sometimes take a little time, but the main issue is the lack of communication, especially after I was given a specific assurance over the phone.

I am still waiting for my exchange and an update from Direct Tennis. This has been a very frustrating experience so far.

I will never again shop here not because of a bad experience but because I went online to buy something and then realised that the delivery fee is 7e. Fair no issues there. But then I saw that they are also charging 7e for collection service! Thats madness im sorry but your taking the piss out of consumers here like we are not idiots and know when we are being exploited.

I ordered a pair of tennis shoes, Adidas ones and knew that Adidas running shoes were very narrow but wasn't sure about the tennis shoes. Anyway, I tried them out but they were really uncomfortable so I was able to arrange an exchange. Direct Sports advised me on way shoes would be best for me and I got a great pair of tennis shoes that I am very happy with. Great customer service. Would def use again.

I ordered 12 tubes of Victor Carbonsonic shuttlecocks (£242.87) with "DPD Two Day" delivery clearly listed and paid for at checkout. Two days later, nothing had moved. I called and was told the order hadn't even left the warehouse because of a bank holiday backlog — and that if I wanted it to arrive in time for the game I needed it for, I'd have to pay an additional £4 to expedite it myself.

I paid the extra £4 out of my own pocket to fix a problem entirely of their making. When I complained and asked why I should have to pay to correct their missed delivery promise, their response (from "C***i," E-Commerce Manager) was that the two-day timeframe is only an "estimate" buried in their T&Cs, not a guarantee, and that they don't refund upgrade costs "on an individual basis" because it "wouldn't be fair to other affected customers."

So the logic is: advertise a delivery speed you can't hit, blame a backlog you knew about, then charge customers extra to receive what they already paid for — and refuse to make it right when you're called on it. No goodwill gesture, no partial refund, nothing beyond a scripted apology.

If you need your order to actually arrive when they say it will, look elsewhere.

UPDATED after reply from DS...

PS: If you know you're facing a bank holiday backlog, the answer is to tell customers up front before they order — not silently take their money on a "2 Day" promise and then charge them to fix a delay you already knew was coming. A known backlog is exactly the kind of thing a company should plan for: pause the delivery promise on the website, warn customers at checkout, or waive upgrade fees for affected orders. Doing none of that and just apologising after the fact isn't good enough — don't keep selling "2 Day" delivery and then bill customers to sort out your own backlog.

Really pleased with my purchase of ASICS trainers - great price, perfect condition and super-fast delivery.

I bought a pair of ASICS GT-1000 14 GS Junior Running Shoes from Direct Sports for my son, specifically ready for the new school term.

After less than a month of normal wear, the stitching around the toe box started coming away badly, with large amounts of thread pulling through into the inside of the shoe. They are now effectively unwearable.

I contacted Direct Sports with photographs and expected what should have been a straightforward faulty-item issue to be resolved with a replacement or refund.

Instead, I have been told the trainers must go through a manufacturer warranty assessment with ASICS, which can take up to 21 working days, and that Direct Sports will not provide a refund or replacement until that process is complete.

I find that wholly unreasonable for an almost-new pair of children’s trainers that have clearly failed after a very short period of use. These were bought for school, so being expected to wait potentially more than four weeks for a decision leaves me having to buy another pair in the meantime.

I also made clear that my contract is with Direct Sports as the retailer and asked them to resolve the issue directly, but their response was simply to repeat the manufacturer assessment process.

At this point I have lost confidence in their willingness to deal with a clear product fault reasonably. If this is not resolved promptly, I will be raising the matter with Citizens Advice Consumer Service and asking for it to be referred to Trading Standards if appropriate, as well as pursuing any available ADR route.

Very disappointing customer service and not what I would expect when dealing with such an obvious fault on a relatively expensive pair of children’s trainers.

Easy to use website, the advertised item was in stock in my size at a competitive price and was delivered promptly.

Easy to purchase, great delivery and trainers are perfect!

Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated size 9.5, the shoes inside were size 9. Even after this long time, Meghan at Direct Sports offered to replace the shoes with the correct size, providing a returns label gratis as well. Fantastic customer service, complete with highly competitive pricing.

great experience shopping on their website, quick no hassle delivery. Had some queries with my order and the post sales customer support was quick. All round trustworthy website, buy with confidence.

It was a straightforward purchase. The shoes were the lowest price I could find at the time. Delivery took two working days and was delivered by Royal Mail using the 48 hour tracked service. The box was a bit battered, however, the shoes were in good condition which is the important thing.

Easy to navigate website, good range of choices for tennis skorts and fast delivery. The products purchased arrived well packaged and were a true to size fit.