Direct Sports Avis 

I ordered a pair of tennis shoes which came promptly. They were too narrow so I exchanged them and, although I was not able to request the exchange online, when I sent an email they were very helpful in setting up the exchange and I did not have to pay additional postage. The shoes were competitively priced.

Good quality branded product in stock, order handled quickly and correctly, goods arrived as promised. Price was good, respected brand.

DO NOT deal with this business unless you want to get ripped off. They sold me a pair of shorts that were marked and then refused a refund when I returned them. That’s not the type of business that you want to do business with! You have been warned.

Great variety of products and quick service, shame you can’t go in to the shop anymore

Easy and efficient. Website was easy to find what I wanted and make the purchase with a couple of handy options. Delivery was exactly on time.

Both jumper online, 5£ for collection in store (no need delivery but still pay 5 £ for collection) ,then trouble is starting:after collection of my order, try it at home and the jumper is too big ,(always get large size from jd,nike hugo boss, same size,in large always fit me nicely, ) unfortunately one from sport direct look like is made for elephant, even is size medium.,went back to the story and up to the first floor (headrow leeds store ) and surprise is no one of the staff there, (massive shop) ,just no costumers /no staff ,after waiting for 10 /15 min went to the floor above and finally find the some person of staff working for sport direct, just been told the sport direct not care about any online orders and if you want swap you jumper for different size you have to pay 5£again + postage and wait up to 14 days ,just no understand you pay for item then you pay for collection of item when you collecting you self then if item nor fit you you pay for postage back and another 5 for return:WHAT THE POINT FOR BY FROM THEM ONLINE:not any more ;that jumper gone straight to the bin,look like them like sell you item not fitting you and make money on returning. Thanks, no any more ,you can give this bullshit to someone else.will give 0 star but can not doit, so just give 1 star to this scamerrs

I hadn't heard fo them, but the shipping was super quick, and the shoes perfect. Highly recommended.

Great choice of products, my purchase was sent in good time. Very happy with Direct Sports .

I have been using Direct Sports for new tennis rackets, shoes and restrings for many years though was very disappointed with the recent experience following a restring. The restrung racket seemed overly tight with minimal string movement so I decided to try and test its performance which satisfied me that the specified tension was not what I received. Bearing in mind I have been using the same string tension and same string manufacturer for over 7 years I am confident with my opinion that an error had occurred with the string tension for this particular restring. I am very aware rackets loose tension over a period of time and considered this before deciding to raise the matter with Direct Sports.

I called Direct Sports to see if someone could give me advice on what do to and was advised that they were unable to provide any advice over the phone and that I should bring the racket to their facility in Wynyard.

I took a 16 mile round trip to Direct Sports and asked if they had the equipment that sits on the strings to determine the string tension while the strings are in place as I felt the strings were overly taught. I was advised they do not have such equipment and their stringing machines are calibrated weekly.

Direct Sports were unwilling to offer free string replacement.

I am not sure why I had to undertake a 16 mile round trip to be told they were unwilling to offer to resolve the issue.

Over the years I have been really happy with Direct Sports though sadly, when things don't go well, it appears that their customer service falls well short of expectations. Certainly this is my experience on this occasion.

Following Direct Sports Customer Service review on 10th April I have reduced the rating as clearly they have not read my feedback. Direct Sports should note that (as advised in this review) a 16 mile round trip was taken to return my racket to your facility in Wynyard and was advised by your stringing team that it was customer services that refused to offer a replacement to resolve the stringing issue.

I ordered my tennis shoes from Direct Sports at a very competitive price and they arrived on time and were exactly what I wanted. Great service!

Service was excellent, delivery was good, the only down side was the carrier as the packaging was not very study and the tube were slightly flatten. But still playable.

First time using Direct Sports and will definitely use again. Amazingly fast delivery and well packaged. Also, great to find a retailer that carries walking shoes in half sizes.

Everything was delivered on time and as described on the website

Ordered my trainers and got them within the week very good

Good price and prompt delivery.

Arrived on time - exactly as stated. Happy to use them again.

EASY TO ORDER AND ARRIVED EARLY AHEAD OF EXPECTED DELIVERY DATE

First class prompt service as per usual

Brilliant customer service. Thank you especially Meghan for your help

Great price - cheapest I could find on the internet. I would buy from them again

The K-Swiss tennis shoes I ordered were competitively priced & were promptly delivered - I’m a very happy customer!