Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disapp... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Voir plus
L'entreprise a répondu
I ordered Babalot Gold Championship Tennis Balls at a premium price + shipment. It never arrived. When I requested a refund, they didn't process it saying the packaging is still not returned by Roya... Voir plus
L'entreprise a répondu
Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Coordonnées de contact
Wynyard Business Park, TS22 5TB, Stockton On Tees, Royaume-Uni
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
4,0
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I found the website easy to navigate
I found the website easy to navigate, ordering was easy, updates on delivery, and delivered when stated. All around great experience from direct sports!
7 mars 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your great review. We are glad to have met your expectations and hope you will shop with us again soon.
Kind Regards,
Direct Sports
Provided the wide fit trainers I needed…
Provided the wide fit trainers I needed for squash (which were hard to find). Arrived promptly and in perfect condition.
6 mars 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear that you are happy with your item and our level of service. We hope you will order with us again soon.
Kind Regards,
Direct Sports
Poor delivery service
Unfortunately, the racquets were not delivered in time so I had to return them. I also wasn’t refunded the extra charge for the 12pm courier service that I paid for but wasn’t fulfilled 😕
26 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry that your parcel did not arrive within your expected time frame. Unfortunately due to our couriers' processes, parcels sent outside of mainland UK or to Scotland are subject to a possible delay that means delivery can take one additional day. We do include a note of this at checkout to help make our customers aware of this potential delay.
Kind Regards,
Direct Sports
Excellent customer service.
Excellent delivery time. Good stock of ASIC trainers in correct sizes. The trainers were good quality. Good communication from purchase to delivery. All round a great service.
28 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your great feedback. We are pleased to have met your expectations and hope you will shop with us again.
Kind Regards,
Direct Sports
No complaints!
Never heard of this business before but will definitely be using again! Size was too small so they exchanged it for no extra money or delivery fees!
27 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a review and sharing your positive experience with us. We look forward to your next order!
Kind Regards,
Direct Sports
Great value and fast deliver
Great value and fast deliver. Free gifts were a lovely surprise!
27 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. We are glad you are pleased with your order and extra free gifts.
Kind Regards,
Direct Sports
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear that you are pleased with your item, and we hope you will order with us again soon.
Kind Regards,
Direct Sports
Found what I needed and in the size and…
Found what I needed and in the size and style my daughter liked ! Arrived promptly all round good experience.
9 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for sharing your positive experience, we are glad you are happy with your order. We hope you will shop with us again.
Kind Regards,
Direct Sports
Restringing service sucks
Ordered a Wilson Blade racket from them with a restringing service. It was strung with the wrong tension, supposed to be 53lbs, but it was 60lbs when arrived. Would be totally unusable, and had to return it. However they charged me a surprisingly high fee of £35 for returning (even I didn't use it at all). Will NEVER buy a racket from them again!
16 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. We are proud to have an expert team of stringers and only ever aim to complete every restring to the highest quality. It would be of no benefit to us to complete a restring to a tension different to what has been requested. Our Returns Policy does state that a charge of £20 will be deducted from a refund amount where a restring has been completed. The other £15 is comprised of the initial restringing and delivery costs, both of which are non-refundable, as well as the fee for using our Returns Label.
Kind Regards,
Direct Sports.
Good price and the items arrived the…
Good price and the items arrived the next day as planned
11 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased you are happy with your order and hope you will shop with us again.
Kind Regards,
Direct Sports
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear about your positive all-round experience. We hope you will shop with us again.
Kind Regards,
Direct Sports
Very pleased with all aspects
Very pleased with the product, the price, the prompt deliveries and the process of exchanging for a larger size.
17 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are glad to hear that you found our exchange process quick and straightforward. We hope you are pleased with your new item.
Kind Regards,
Direct Sports
Easy to use web page
Easy to use web page. Plenty selection of sports gear. Delivery on time. Highly recommend.
13 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your positive review. We are pleased to have met your expectations and hope you will shop with us again.
Kind Regards,
Direct Sports
Tennis racket fast service
Ordered yonex tennis racket with bespoke stringing options, and several “free” optional extras. It was delivered the next day. What’s not to like?
6 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear you have been pleased with our level of service. We hope you are pleased with your new tennis racket.
Kind Regards,
Direct Sports
Very good all-round service
Plenty of information on website, clear charges and good communication on status and delivery of order.
Very pleased with purchased item (sports socks)
10 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased to hear that you found our website helpful and clear. We hope you will shop with us again.
Kind Regards,
Direct Sports
Happy Squash Order
Ordered squash rackets, grips, balls and goggles and it all arrived the next day in good order. Great range of selection on the website with everything you could need for squash in one place (other sites are very hit and miss), easy to use and standard prices. No complaints here, will definitely use again.
2 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with our range of products and hope you are happy with your items. We look forward to your next order with us.
Kind Regards,
Direct Sports
Very happy with my purchase
Very happy with my purchase. The trainers were delivered incredibly quickly and they are excellent.
2 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. It is great to hear that you are pleased with your order. We hope you will shop with us again.
Kind Regards,
Direct Sports
Great selection of products
Site easy to navigate. Order arrived on time in good condition. Great selection of products including recent releases.
1 février 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a great review. We are pleased to hear that you are happy with your order and our speed of service. We hope you will shop with us again.
Kind Regards,
Direct Sports
No delivery
Bought a hockey stick for approximately £90.
Although my order included specific instructions to leave the package behind the bins if no one was home, these instructions were not followed. We were present on the scheduled delivery day, yet the driver did not ring the bell (at least we did not hear it), and the item was never received.
After contacting the team, and a few email conversations over a couple of weeks (and having to chase), I was informed that too much time had passed to provide a resolution. First and last time I bought from Direct Sports.
23 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We apologise on behalf of DPD with any issues encountered with the delivery of your order. We had made every effort to support your claim with DPD, even after their initial investigation had concluded that the parcel was delivered correctly. We were then informed by DPD that we were not able to pursue this further due to your request for the item to be left in a safe place and your delay in responding to our initial communications.
Kind Regards,
Direct Sports
Returns policy sucks
Returns policy sucks. Opening a package to see the contents means that it won't be accepted for a refund - this goes against the normal online shopping ethos. Better not to risk buying from this company otherwise what might seem a reasonable buy can end up a total waste of money. Shipping charges including the return for unopened items means any refund will not cover the costs sufficiently. This the first and last time I will buy from this company online.
12 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. Our Returns Policy does clearly state that all returned items must be in a resaleable condition with all packaging in tact, which is in line with many other online retailers. We have tried to look into this particular situation for you but cannot find your order with us, if you wish for further support with your query please contact our customer service team with your order number so that we can look into this further for you.
Kind Regards,
Direct Sports
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