Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disapp... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Voir plus
L'entreprise a répondu
I ordered Babalot Gold Championship Tennis Balls at a premium price + shipment. It never arrived. When I requested a refund, they didn't process it saying the packaging is still not returned by Roya... Voir plus
L'entreprise a répondu
Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Coordonnées de contact
Wynyard Business Park, TS22 5TB, Stockton On Tees, Royaume-Uni
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
4,0
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worst company to deal with when you…
Worst company to deal with when you have to return something to them avoid
25 décembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. Our Returns Policy clearly states that items must be unused and in a resaleable condition in order to be accepted for return. The shoes you had returned had been worn and would not be suitable to be resold to another customer, therefore we were not able to accept this return and your item was sent back to you.
Kind Regards,
Direct Sports
Excellent timing and delivery
23 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are glad to hear that you are happy with our speed of service and do hope you will shop with us again.
Kind Regards,
Direct Sports
Have returned pair of shoes that were…
Have returned pair of shoes that were the wrong size 4 days ago and have not been refunded yet, also didn't have a choice of replacement pair since the right size of same was not available
21 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry that your refund has taken longer than you expected. All of our Return Labels are delivered back to us on a standard delivery service. Once your parcel has been delivered to us, we aim to process returned items within 48 working hours and you will receive a confirmation email when this has been completed.
Kind Regards,
Direct Sports
Running Shoes - Good Price + Quick Delivery
Saucony Tempus 2 running shoes. Good price, ordered Friday 16/01/26, delivered by Royal Mail, Tuesday 20/01/26, shoes new, unworn and as described. Very efficient service + happy customer!
20 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are pleased to hear that you are happy with your order and our level of service. We do hope you will shop with us again.
Kind Regards,
Direct Sports
Great comms
Terms and conditions are a little restrictive but they are quite clear and open.
Purchased an item and paid for next day delivery. Due to a storm the delivery was delayed. I contacted the company and they were happy to refund the extra money that I had paid, without quibble.
I sent two emails to the company during my purchase and each was responded to quickly and professionally.
Very happy with the service received overall.
I would have no hesitation in making my next sports purchase from this company.
9 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a review. We aim to respond to all customer queries in a timely and helpful manner, and are pleased to hear that we were able to support your query. We look forward to you shopping with us again.
Kind Regards,
Direct Sports
Easy to order and exchange
Easy to place order, arrived in good time. It was a gift, and the shoe size wasn't right. I found it a very easy process to return and exchange for different size. Very pleased with customer service.
9 décembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a review. It is great to hear that you had a good experience with us and found our returns process easy to follow. We hope you will shop with us again.
Kind Regards,
Direct Sports
Worst experience
This is my first ever review but I need to warn people asap that this company is a complete scam. I have ordered a pair of trainers that came back HUGE (ordered 5.5UK), I received a shoe with written size 5 inside but actual size is 7 i was swimming in them..! I have instantly returned quoting they were too big and the company had the audacity to say I returned the wrong size and therefore cannot get a refund. I will take legal actions and never let this go until I get my refund.
16 décembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We had contacted you initially to explain that our Returns Team found two different size shoes in the box that you returned. All of our products arrive to us pre-packaged by the brand ready for sale, so it is a rare occurrence for an incorrect pair of shoes to be sent to our customers. As you have now informed us that the shoes were unfortunately received in this way, we have been able to accept this return and you should have received an email to confirm this.
We apologise that you had received an incorrect item. We do hope that your query has now been resolved and that we have been able to restore your faith in our company.
Kind Regards,
Direct Sports
Terrible company
Terrible company, although they sell nice products their customer service is awful and slow.
Save your money and purchase your gear elsewhere
6 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are sorry to hear that you have a bad experience with us. We have aimed to respond to all of your emails within a timely matter. As you had chosen to raise your query to a senior manager, this process does take longer and you should have been informed of this at the time that your complaint was raised.
Kind Regards,
Direct Sports
Great booking experience
Great booking experience, good product pricing and timely delivery.
2 janvier 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. It is great to hear that you had a positive experience with us and are happy with the products you received. We do hope you will shop with us again.
Kind Regards,
Direct Sports
Great price and excellent delivery
Great price and excellent delivery. Very happy with my purchase.
1 décembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave a review.
We are glad to hear that you are pleased with your order and the delivery service.
Kind Regards,
Direct Sports
Able to speak to a person.
First pair too narrow. Phoned and got to speak to a real human who was very helpful and facilitated an exchange which is perfect.
13 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We really appreciate your positive feedback, and are pleased to hear you are happy with our level of service.
Kind Regards,
Direct Sports
Reasonable price and quick delivery
Reasonable price and quick delivery
27 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your positive feedback, it is great to hear you are happy with our prices and speed of delivery.
Kind regards,
Direct Sports
Quick delivery and good product
Quick delivery and good product. The return and refund service is smooth and good.
2 décembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are glad to hear you had a positive experience and found our returns process straightforward. We hope you will order with us again.
Kind regards,
Direct Sports
Excellent service
Ordered a pair of trainers. The price was competitive and delivery was prompt. However the fit wasn’t right so they were returned. The return process was simple and the money was refunded within the week. Communication was good, and would buy from them again. Recommended.
25 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you, we appreciate your positive feedback and are very glad to hear you had a good experience. We look forward to you shopping with us again.
Kind regards,
Direct Sports
I am disappointed with my experience…
I am disappointed with my experience with Direct Tennis. The autofill form on the website pulled in the wrong address details, something that has never happened to me with any other retailer. Instead of acknowledging the issue, the team insisted it was my error, even after I flagged that the form on their site is not working correctly.
I paid for express delivery and then had to pay again for redelivery, which should not have been necessary if the website functioned properly. On top of this, instead of sending a replacement pair while the original parcel was already on its way back to their warehouse, they insisted that I wait for the full return, processing, and reshipping cycle. This has now dragged on for weeks for a simple pair of shoes.
The customer service response was slow and dismissive, and there was no effort to resolve the issue without extra cost or delay to me.
I expected better care for a straightforward order and a clearer willingness to take responsibility for a faulty system. This experience has put me off ordering from them again.
28 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback.
The address auto-fill feature on our website is designed to make the checkout process easier for our customers, but is simply an aid and, as with any website, we would always advise checking that your delivery details are correct before confirming the order. Further to this, we do send out confirmation emails that include the delivery address in the way that is has been entered by yourself as a further check.
Unfortunately we are not able to send out replacement items until we have confirmed receipt of the original item.
We take all of our customer queries very seriously, and it is a shame to hear that you have been disappointed with our service. We have aimed to support you through this process, and continue to do so.
Kind Regards,
Direct Sports
Excellent service from start to finish…
Excellent service from start to finish great product but unfortunately had to send them back as my husbands feet are wide , sending them back was quick and easy and I got my refund back into my bank within 5 working days I would highly recommend
18 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review. We are glad to hear you had a positive experience with us despite not being satisfied with your item, and hope you will order with us again.
Kind regards,
Direct Sports
Direct Tennis has great deals!
Amazing deal got the racket I wanted at the grip size I needed!
Payment options offered are fantastic too you got PayPal which comes with all of its offerings, the racket itself was dispatched and arrived in minimal packaging (a relief) but of course very well secured and bubble wrapped. Thank you
21 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you, we appreciate your positive feedback and are very glad to hear you had a good experience.
Kind regards,
Direct Sports
Beware tennis racket purchases from this company. We ordered two tennis rackets online
We ordered two tennis rackets online. My husband's racket was fine and had the correct sized grip. My racket grip was too small and after trying it out carefully once I sent it back. I was refused a refund as I had taken it out of its cellophane packaging! I could not even swop to another racket with the next grip size up. I don't understand how a tennis player is meant to test out a racket without holding it!! Unfortunately our local sports shop has closed down. Please be aware of this when purchasing tennis rackets from this company as they are expensive.
21 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback.
In order for us to accept returns, items must be in their original packaging and in an unused condition. All items are received from the brand in their own packaging, and we are not able to repackage any items on site. To ensure all of our customers receive products of a high quality and in an unused condition, all items returned to us must be in their original condition.
As your racket was returned without the plastic on the grip, and with tennis ball felt in the strings, we could not confirm it had not been used. We are sorry to hear you are dissatisfied with the outcome of your return. However this is in line with our Returns Policy, which is available to view before making a purchase, and is in line with our competitors.
Kind regards,
Direct Sports
Super quick service with custom restringing…
Super quick service with custom stringed racket. Broke my racket on the Monday night, ordered replacement with custom restringing on Tuesday morning. Racket arrived Wednesday, well packaged and ready to use.
11 novembre 2025
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our products and stringing service, and hope you will shop with us again.
Kind Regards,
Direct Sports
Réponse de Direct Sports
Hi,
Thank you for your review. We really appreciate your feedback and are glad to hear you had a positive experience.
Kind Regards,
Direct Sports
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.