Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disapp... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Voir plus
L'entreprise a répondu
I ordered Babalot Gold Championship Tennis Balls at a premium price + shipment. It never arrived. When I requested a refund, they didn't process it saying the packaging is still not returned by Roya... Voir plus
L'entreprise a répondu
Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Coordonnées de contact
Wynyard Business Park, TS22 5TB, Stockton On Tees, Royaume-Uni
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
4,0
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I purchased a pair of trainers from…
I purchased a pair of trainers from another website and they contacted me after the delivery date to say they were out of stock and refunded me. Found this website offering the same price and trainers. They delivered the trainers on the promised day. Very simple and recommended procedure.
9 juin 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. We are glad you had a positive experience shopping with us and we hope to receive your next order soon.
Kind regards,
Direct Sports
Good value
I bought Skechers slip ins. Great price and fast delivery. Will use the site again and would recommend.
10 juin 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review and recommendation. We are glad you found a great deal and hope you are happy with your new shoes.
Kind regards,
Direct Sports
First class experience
Easy to find and order the trainers I wanted to buy. Good choice of colours. Competitive prices. Happy to pay the delivery charge which was the going rate. Received the delivery in a couple of days. All together a first class experience.
8 juin 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us such a great review. We hope you are happy with your new trainers and will shop with us again soon.
Kind regards,
Direct Sports
Quick and efficient customer…
Quick and efficient customer service.Well done 👏
8 juin 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review and sharing your positive experience. We hope you will shop with us again soon.
Kind regards,
Direct Sports
Wide range of sporting equipment
I found this shop online whilst searching for wide fit tennis shoes. I bought a pair of Babolat shoes and a tennis bag. Both were competitively priced. Items arrived in good time. Good communication confirming order and despatch. I would recommend this shop.
5 juin 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review and recommendation. We are pleased you found a good deal and your order arrived quickly. We hope you will shop with us again soon.
Kind regards,
Direct Sports
Réponse de Direct Sports
Hi,
Thank you for leaving a review. We hope you are happy with your order and will shop with us again.
Kind regards,
Direct Sports
Réponse de Direct Sports
Hi,
Thank you for your positive feedback. We hope you are happy with your new items and will order with us again soon.
Kind regards,
Direct Sports
Poor customer service and website
Poor customer service and website
Supplied unstrung racket and argued that this would have be clear from choice at checkout to not restring. And that images on product page are purely illustrative and may not reflect the specification of the exact product supplied!
But that option is misleading. The choice should be to supply unstrung, or do not string.
Restring implies replacing something that is already there to change!
5 juin 2026
Avis spontané
Réponse de Direct Sports
Hi Stuart,
Thank you for your feedback.
We are sorry to hear that you are dissatisfied with your purchase experience.
However, we would like to clarify that the racket is clearly identified as being supplied unstrung: when a customer adds the racket to their basket and chooses not to add a stringing service, the option they actively select states:
"No restring this time, thanks. I understand the racket will be provided unstrung."
This wording is specifically intended to make it clear that the racket will be supplied without strings if no stringing service is selected.
We thank you for providing us with a further opportunity to clarify this for you.
Kind Regards,
Direct Sports
Easy transaction, reasonably priced
Ordering and communication all straight forward. Competitive pricing. Delivery is extra but made clear. Good range. I ordered 4 rackets for decision to be made for 1, returning the other 3. For delivery used option to 3rd party store, for easy pickup. Arrived within stated time. Had a question, contact to CS was easy, used phone call option. For the return, used the reduced charge return option. All was straight forward. If remain competitively priced, will use again.
12 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your great review. We are glad that you had such a good all-round experience with us. We are committed to provided the best prices possible and look forward to your next order with us.
Kind regards,
Direct Sports
I love Yonex Astrox 100 ZZ
I love Yonex Astrox 100 ZZ . Very nice and smash racket
25 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving a review. We are glad to hear that you are happy with your new racket and hope you will shop with us again soon!
Kind regards,
Direct Sports
Everything as described
20 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. We appreciate the positive feedback and hope you are happy with your new items.
Kind regards,
Direct Sports
Returned squash racket as heavier than advertised..
Returned a squash racket as heavier than advertised. Not Direct Sports fault per se it's the manufacturer's mis-selling, but if unstrung weight as stated on the racket is 145gms, don't advertise as 125gms on the website.
Returns process was good, so I cannot fault them in any other way.
In replying to my query the retailer stated that they contacted the manufacturer and was informed that the 125gms weight was correct - I disagree.
So my advice to anyone considering purchasing the racket is that it is not 125gms unstrung (I weighed it on receipt) but is heavier and is more typical of an older model squash racket that cannot compare with newer, lightweight rackets.
11 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that some of the details on the item you received were not correct. The brand was contacted in regards to this issue and it was confirmed that the racket unfortunately did include a misprint, but the details on our website are correct. We are glad that you were able to return this item without any further issues and that this matter was resolved. We hope you will continue to shop with us in the future.
Kind regards,
Direct Sports
Unacceptable quality control before dispatch
Disappointing experience. I ordered 4 tubes of badminton shuttles and one tube arrived damaged on both ends. I don’t believe this was a delivery issue, as the damaged tube was placed in the middle and only the top and bottom of that specific tube were damaged.
I had paid extra for urgent delivery because I needed the shuttles quickly, so returning them was not a realistic option. Including a return policy sheet doesn’t really help when the customer urgently needs the product they paid extra to receive on time.
Unacceptable quality control before dispatch.
19 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that your order arrived damaged. All orders are hand packed before being handed to the courier and we would never send a damaged item out to a customer. Unfortunately, we have not been able to find any prior communication with our Customer Service team to give us the opportunity to resolve this for you. Please contact the team via email with your Order Number so that we can look into this further.
Kind regards,
Direct Badminton
Atrocious after sales and customer service…
I am astonished at the customer service I received from this company. I can honestly say that I have never felt so mugged off. I bought a Head squash racket and after only six games (not matches, not weeks, not months) the strings came away from the frame. It’s not reasonable to assume anything other than that this was due to a quality issue. I have played for 50 years and never has this happened with the rackets I have used before. I understand that the strings will age and perhaps fail over time, but after just 84 points??? I was made to feel that I was in some way responsible and they wouldn’t replace the racket. I will NEVER be ordering from them again. Shocking attitude. I am taking my case directly to Head.
8 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that you’ve been disappointed with your experience with us. Unfortunately, racket strings can break for a variety of reasons, including mishits, contact with another racket, playing style, and general wear during use. As strings are considered a consumable item, they are not covered under warranty. This policy is consistent with the manufacturer warranties of all brands we stock, and is standard practice across the industry. We understand how frustrating it can be when strings break sooner than expected. However, as this falls outside of warranty coverage, we are unable to offer a replacement or refund on this occasion.
Kind regards,
Direct Sports
Great purchasing experience
Great purchasing experience! Price of my tennis skirt was really good compared to other online shops.
I ordered a skirt in two different sizes and returned the one that didn’t fit me properly. I received the refund with no problems:)
Purchase made in the UK - 🇬🇧 but the Trustpilot is using the location of my VPN …
I’ll use them again !
28 avril 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for leaving us a review. We are proud to offer competitive pricing and are glad you found a good deal on our site. We hope you are happy with your new skirt and will shop with us again soon.
Kind regards,
Direct Sports
Ordered and delivered very promptly
Ordered and delivered very promptly. Will use again
8 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your great feedback. It is great to hear your items arrived in good time, and we look forward to your next order.
Kind regards,
Direct Sports
Good service
Bought Merrell boots that I’ve had before. There was no hassle involved and as I was local I collected them which went smoothly, apart from Apple Maps kept giving me directions to Sports direct. I would use again.
7 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for review. We are glad to hear your order was hassle-free and that you were able to make use of our Click & Collect service. We look forward to your next order with us.
Kind regards,
Direct Sports
Great choice for all things tennis 🎾
Used this company a few times now and have had exceptional service each time. Orders arrive quickly, well packaged and in perfect condition. The prices are unbeatable and the communication prior to delivery is accurate and appreciated. Wouldn’t hesitate to recommend.
12 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your review and recommendation. We appreciate all returning customers, and it’s great to hear about your consistently positive experiences shopping with us. We hope to receive your next order soon!
Kind regards,
Direct Sports
Ordered shoes difficult complex process to exchange or return
Ordered shoes - sizes do no match Babolat size chart, difficult to exchange, takes ages, complicated process received news shoes still to small - link with the order DS14981326 does not work because 'order return already exist'. No call centre opened on Saturday. Would not advise to purchase items you may need to exchange or return.
8 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that you feel like you did not have a positive experience with us. All size guides are provided by the brands and we will look into this to make sure the size guide for this item is correct. Our customer service team are available Monday to Friday between 10am and 5pm, and were happy to assist with arranging your initial exchange. Your exchange item will have been assigned a new Order Number which you can use to access our Returns Portal for this item. If there is anything you require any further support with, please do contact the team again.
Kind regards,
Direct Sports.
Excellent service
Excellent service, fast next day delivery. Was sceptical as had seen some negative reviews after I had made my purchase, however I had no need to worry. Competitive price with other online companies, fair shipping cost. Would highly recommend.
2 mai 2026
Avis spontané
Réponse de Direct Sports
Hi,
Thank you for your kind review. We are glad everything went smoothly and that you were happy with our service, pricing, and delivery. We hope you will shop with us again soon.
Kind regards,
Direct Sports
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