Direct Sports Avis 

Great fast efficient service, thank you

Bought a pair of ASICS trainers, which started to come apart after only a few wearing (indoors). As of over 2 weeks later I am still waiting to receive a refund (originally asked for a replacement but due to this post no longer wish to deal with them). Told 21 days but that was after I eventually got hold of them as no facility to do so on their website. This is not a return, it’s a fault and 2 weeks later no progress! Unacceptable and had I been aware of this I would not have purchased from them.

I ordered a pair of Adidas Terrex Tracerocker trail shoes from Direct Sports in October 2023. They arrived quickly and ordering experience was good.

Unfortunately, they developed a fault, so I returned them in May 2024 following the faulty item instructions on their website, which stated "If a fault has occurred with your product please return the item in a well packaged box and include a covering note with your name, order number and details of the fault." Based on experiences with other retailers, I expected a straightforward exchange, but instead, I had to wait while they sent the shoes to Adidas for inspection.

Although Direct Sports received my return on 29 May, I had to chase for an update on 18 June and was told the hold up could have been because I didn't contact them first (this wasn't mentioned in the instructions for returning faulty items). The replacement pair wasn't dispatched until 26 June. I was disappointed that I wasn’t reimbursed for the cost of returning the faulty shoes.

Unfortunately, the replacement pair has since developed the same fault. However, Direct Sports has refused to replace them, as they consider them out of warranty, despite this pair being less than a year old.

While the company did eventually provide a replacement for the first pair, the overall experience was slower than I’d hoped. If you're buying from them, be aware that warranty replacements might not be as straightforward as with other retailers.

I purchased this tennis racket as I already have two and I love them. Due to the slightly shorter racket length and the lightweight version of this it is tremendous and easier for me to control. I feel it has transformed my game.

However I have only ever purchased these rackets with factory fitted standard strings and then had them restrung to my requirements at the club I play at.

This time I decided to upgrade the strings during the order and chose the Tecnifibre Multifeel (1.25mm) Tennis String 200m Reel (Natural) at a 60lb tension as I like it firm. It’s amazing, I was blown away by the control I had, the additional power and pace I was able to put on the ball, and the spin. Fantastic choice and reasonable cost below £15. The racket itself was so cheap too, under £55 as it had been reduced because it was last years version.

I love everything about this racket and I would 100% definitely use Direct Tennis again for their service, high quality items, great value and swift (and well packaged) delivery.

Purchased a pair of Saucony Peregrine 13 trail running shoes for a great price of only £100. I made the order at 3pm and they had been delivered the next day. I ordered a size 9 as my true foot size is 8.5 si I had a little space in the toe box. I took them straight out of the box for a 20 mile run and they were comfortable all the way round the run. Thanks Direct Sports for a great Service. I will definitely be recommending and using you again!

Used this company for a few years. Always provide quality products that are good value and delivered in good time

Needed to try on a pair of trainers but the only way was to order 2 pairs that I liked. Then return the pair I didn't want. All well and good but I live 3 minutes away and still couldn't just try before I buy. Spend over £200 picked them up, tried them on in the car and took a pair back inside and waited a week for the refund. If it was purely mail order I'd get that but just up the road when I could just try them was a touch inconvenient. Other than that no issues and will continue to use

returned some trainers. only tried on once . in perfect condition. wanted to exchange for appropriate size.

exchange was rehjected as box was damaged, despite the box coming to me in a damaged state to begin with

Very fast service with the click and collect .I get badminton shuttles at a very reasonable price for our club

Ordered a pair of trainers they were too tight and returned them. £8 to try on a pair of trainers basically !!! in future will stick with Amazon

Ordered Badminton equipment again and always had very good service from the staff.
Definitely recommend

Bought shoes of worth more than £100 - tried it on but it started hurting on the toe side so was not comfortable. Asked them for return & get a refund but they refused to do so on the basis that the shoe box had a tape on it so not resaleable.

What sort of excuse is that? Due to the shoe box didn't get returned or a refund.

Not happy as worth £100 shoes are going in charity cozy of no use to me

Amazing quality Tennis racket cover.

Super smart and good material.

I ordered trainers online and they broke within a few weeks. I followed their warranty process which involved returning the shoes for inspection by their manufacturer. This involved paying the cost of delivery myself. They agreed it was a manufacturer fault and refunded me in store credit as they don't have the trainers in stock anymore

However after calling they refuse to refund me back to my original payment method (I don't want store credit) and also are not refunding the postage I paid originally to have the trainers delivered or indeed my costs to send back the faulty trainers to them

So basically I ordered trainers from them which broke, had the hassle of returning them, had to pay to return them, can't get a replacement and then only offered store credit and I'm also about £10 down after everything due to postage costs they refuse to cover

I please ask you properly refund me ASAP to my credit card including the full costs of postage both ways, as you should be doing under the consumer credit act

UPDATE:

they offered me a replacement that was a completely different colour and nothing like the original shoe. Any respectable company would have refunded AVOID AVOID AVOID

Thank you very much for the wonderful service. Special thanks to Lindsia for customer service .

Dunlop Tour tennis balls at very competitive prices and delivered to home address within 3 working days. We use these tennis balls for our club matches and they last well for general play thereafter.

Best prices on the Internet for Wilson Tennis balls.

Bought a pair of trainers for my son’s birthday. Paid extra for Saturday delivery to ensure we had them in time. They messed the delivery address up (used half my billing address and half my delivery address) then tried to blame it on me even though it’s an automated system where you have to input the postcode to find the address so would of been impossible for me to click the wrong one when choosing the addresses in the drop down box to do this by accident as I didn’t do them manually when the billing address is a different postal area. Had an absolute nightmare with DPD trying to get them collected instead as I couldn’t get a response by Direct Sports to have them correct the address for re delivery. (Phone number didn’t work on their contact details which already sent alarm bells off) when they finally responded to my email (which was already too late and had ruined my sons plans for his birthday) the member of staff from Direct Sports blamed it on me, didn’t apologise and refused to answer why the phone lines don’t work. I asked for at least the extra I paid back for the Saturday postage since it was their mistake even if it’s a technical error possibly which they also refused and continue to say it’s my fault. If there’s any issues with this company their best interest is their pocket and not the customer I’m glad to say I finally managed to sort out collecting a few days later with DPD myself as they still refused to help so will definitely be avoiding this company at all costs in future. Abysmal customer service I’m just thankful we don’t have to send them back because from other reviews it seems them keep your money no matter what. Shameful behaviour and awful experience I would definitely not recommend this company. Just to add that after submitting a review they tried to have it deleted rather than try and resolve or apologise. That response says everything to me.

They had what I wanted in my size, at the best price I could find on the market. Delivery was quick and everything looks as expected

Great job guys, professional delivery, top level product. Can’t complain about anything. Smooth tennis is happening