Direct Sports Avis 

Outstanding walking shoes. At a great price. And delivered on time

Thank you

I ordered shoes online, but they weren't what I expected. I tried to cancel, but they made me pay to return them which I did and still haven't refunded me after weeks! Their customer service is terrible.

I try to purchase less items from Amazon but his experience shows me why I should not bother. I ordered a pair of shoes, canceled the order before dispatch but unfortunately the item was dispatched and received. I have requested a returns label but I still have not received a response from this company. Credit card was used so I will be logging a dispute if I have not heard back from Direct Sports in 5-10 days.

Prompt delivery - I opted for collection from a drop off store - with updates throughout the delivery process. I had to exchange my product for a different size and this process was easy and clear to navigate on the website and completed quickly and efficiently.

Great value products. Prompt and thorough delivery service, with great communication at every stage of the process.

Excellent product, prompt service and great value for money. Highly recommended.

Good product, quick shipment, no issues

good customer service

Website is easy, payment easy and delivery was on time.

Was pretty fast , what I wanted and cheaper than I could find anywhere else. So I’m happy!

Delivered everything as ordered correctly. I returned an ankle sleeve as I chose the wrong size and the return process was so easy and fast. Good service.

I rarely write reviews, but this experience was frustrating enough that I felt it needed to be shared. I bought a pair of shoes from Direct Sports, and not long after, they started falling apart and well before you’d expect any issues. I contacted customer services thinking it’d be a simple fix or exchange. Unfortunately, I was wrong :(
Despite explaining the situation clearly and showing the defects, they refused to take responsibility or offer any kind of replacement. The response felt dismissive, and the whole process was more stressful than it needed to be. I regret buying here and won’t be shopping with them again as I've spent a lot of wasted money.

Poor communication! Ordered a good quality squash racket asked for it to delivered to local post office. Didn't receive any notification of delivery for a while chased up with no response. Later on got a separate email saying my parcel has been returned. Asked for a refund and was only refunded racket price. Delivery charge was still applied even though it wasn't my fault the delivery was sent back. I suggest this company stays local and takes down its website as it seems incapable of dealing with deliveries correctly

I am extremely disappointed with my experience with Direct Sports. I purchased a pair of shoes that turned out to be faulty straight out of the box, and despite numerous attempts to contact their customer service team via email, I have received absolutely no response.

The lack of communication is unacceptable. It's clear that once they have your money, they’re no longer interested in helping you. Their customer service is completely non-existent, and the company seems to have no regard for basic consumer rights or responsibilities.

As for the product itself, the shoes were of terrible quality, far below the standard I expected for the price. They were uncomfortable, poorly made, and started to show defects almost immediately after limited use.

I am completely unsatisfied with both the product and the service. I strongly advise others to avoid Direct Sports at all costs. There are plenty of other retailers who sell similar items but actually stand behind their products and treat their customers with respect.

Very disappointed with the customer service. I bought a pair of trainers that turned out to be faulty after just a couple of uses. I contacted the company multiple times, but they’ve still not replaced the shoes or offered a proper resolution. The company tried to fob me off by asking me to write a letter to their managing director. This was also ignored! I emailed them again to chase up if the letter had been received, but was told he wouldn’t be responding and the case was closed. I have emailed to ask why they asked me to write a letter if there was no intention to reply? I have again had no response. I expected better, definitely won’t be buying from them again.

This is my go to shop for sports shoes as the selection is always good, as are the prices. After doing a lot of research on squash shoes online, I came here to make my purchase. Easy to order and shoes already being worn!

AVOID AT ALL COSTS.

Complete disregard for distance selling laws. If you buy, don't expect a refund if there's a problem with the product.

You can clearly see from their responses below what type of company they are. You have been warned!

In response: How convenient for you....

Dreadful. The purchase was simply never fulfilled. I selected next day delivery and over a week later it hadn’t even been dispatched. Do not use them.

In response to your reply, sure, the order number was 14830085.

Great service - My squash racket had to be replaced which was done quickly without fuss and the restringing job was excellent!