We went to have a look at the dogs to see what was available and saw a cutie who hadn't finished his accessment. After speaking to one of the women on reception we filled in the online adoption form... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From initial phone call to the 2 day follow up all members of staff have been extremely friendly and helpful. They were accommodating during the adoption process meaning I could bring my new pet home... Voir plus
Overall our experience with Dogs Trust has been positive. All the staff from the local Dogs Trust centre have been helpful and we have been impressed with their knowledge and dedication. We are mo... Voir plus
The Canterbury Dogs Trust is truly impressive. An ideal location for dogs that have gone through the trauma of being uprooted from their homes. The staff are amazing, caring and helpful. The whole pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Coordonnées de contact
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Royaume-Uni
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4,7
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing🐾
Everyone at the Leeds Centre was amazing. From visits to customer support, checking in on him and behavioural support. I’d like to mention his trainer Sarah, she’s been especially helpful. Thank you!
17 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Madelaine,
Thank you so much for your kind review.
We're so pleased to hear that you had a pawsitive experience adopting the lovely Dexter from Dogs Trust Leeds.
We work hard to go the extra mile for both our dogs and our adopters, making sure every dog is comfortable and every new owner feels supported, so it’s great to know that came through during your journey with Dexter.
We'll be sure to share your lovely compliments about Sarah with her and the wider team to celebrate her success! We understand the importance of celebrating our colleagues and reminding them of the paw-tastic work they're doing to support our dogs.
Thank you for giving Dexter a loving forever home. We'll share your feedback with the team, and we're always here to give a helping paw if you need us.
Kind regards
Erin
Dogs Trust🐾
Amazing, heartwarming experience!
From our first visit to the Leeds centre to “have a look” at the dogs in care, the staff were so friendly and welcoming. We instantly fell in love with a gorgeous grey hound cross, and filled out the adoption form. We then had meetings with her throughout the week, and every staff member we met were very knowledgeable and helpful in answering our questions (as this is the first time we have adopted). I would recommend adopting to anyone, as we have completed our little family with our new furry friend!
12 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Jodie,
Thank you for your lovely review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
Terrible experience and lack of support when truly needed
Can't comment on adoptions as I never adopted through them. However, I had a situation with my former dog. First, I was told that they could help me with his behaviour. I had adopted him before my mobility deteriorated and was never told the whole story. I was provided a bunch of links via email and told that for behavioural training I would have to pay a certain amount each session. Reduced, as I'm on a low income, but still would have to pay amounts not accessible for my circumstances. This is a charity which survives on humanitarian donations. When I told them that my health deteriorated drastically and that I was bedbound and in pain, therefore I needed to rehome him immediately, they told me they don't do emergencies and that with his behavioural issues no foster would accept him...as, they added, they usually foster the mildly behaved, easy to adopt dogs. Therefore, I was advised that my best bet was a specific breed's charity. In the end, I had to rehome him on my own and spend months physically debilitated, on heavy meds and in chronic inflammatory pain due to straining myself to care after him as they wouldn't help. Then, they have the audacity to tell that people are horrible when dogs end up neglected, but if someone develops a physical limitation and can't walk to look after their dog, they do nothing to help and provide a myriad of time consuming excuses for it. Just sharing my experience with them...
Update 17/09/2026 – Dear Dogs Trust,
If you truly read my review, you would know that my commentary was not in regard to your inability to provide support, which I would have kindly accepted, but rather the long list of excuses and inadequate reasoning provided for not helping due to my former dog's behavioural traits.
Now, as a charity that operates for the good of animals, it is not justifiable to leave one behind in a situation that could most likely have resulted in neglect simply because it was inconvenient for you to foster him and unlikely for him to be adopted without substantial intervention, which is what your own team communicated to me while I was on the phone with them.
So please refrain from providing further uncontextualised excuses.
Kind regards,
Valeria
15 août 2026
Avis spontané
Réponse de Dogs Trust
Good morning Valeria,
Thank you for taking the time to share your experience with us. We are sorry to hear about the difficult circumstances you found yourself in and appreciate that needing to rehome a dog can be an extremely challenging and distressing situation.
We are sorry that we were not in a position to take your dog into our care at the time. We always do our best to help wherever we can when someone approaches us in the unfortunate position of needing to rehome their dog.
Unfortunately, each of our Rehoming Centres is currently full to capacity with dogs already waiting to find their forever homes. As a result, we simply cannot accommodate dogs on an emergency basis when there is no available kennel space. Our Rehoming Centres operate waiting lists, and we appreciate that this can be disappointing and frustrating for owners who are facing circumstances where they need help urgently.
We do try to make this position clear within the handover section of our website, which states: “We understand how challenging this time can be, and we are dedicated to helping wherever possible. To give every dog in our care the best attention, we operate at full capacity, so there is usually a wait before a kennel becomes available for immediate intake.”
We understand that this may not have been the outcome you had hoped for, particularly given the circumstances you describe. We genuinely try to help as many dogs and owners as we can, but unfortunately, our capacity means that we are not always able to provide immediate intake when a dog needs to be rehomed urgently.
Thank you again for sharing your experience.
Kind regards,
Holly
Dogs Trust
Excellent dogs trust in west Calder…
Excellent dogs trust in west Calder Maddy & Zoe & Angela was very helpful and very knowledgeable about our lovely Elsa . They help you through every step of the way and always there if you have any questions.
Great meet and greet with Elsa and we can honestly say she has found her forever home and we are all very happy we have her we just love her. Highly recommended west Calder dogs trust .
16 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Lisa,
Thank you for your kind review.
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and Elsa enjoy making many happy memories together
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
I have recently adopted my beautiful boy..
I have recently adopted my beautiful boy Ernie and I can't thank the staff enough. From seeing our dog on the website to bringing him home the staff were nothing but helpful. We would particularly like to thank Maddie on reception for going through the application process with me and my husband. To Maria for all of her advice. To Maizie for all of the information she gave us on Ernie, helping us understand Ernies behaviour and how to manage it. And finally to Morgan for introducing us to Ernie and her support. He has slotted into our family perfectly and we love him to bits. Thank you dogs trust for all the work you do🐾
4 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Joel,
We're so pleased to hear that you enjoyed your experience adopting Ernie and that you found our team to be so helpful and welcoming, particularly Maddie, Maria, Maisie and Morgan.
We always strive to go the extra mile to give every dog the very best start in their new life, so your feedback means a great deal. Thank you for choosing to adopt and for giving Ernie the loving home he deserves.
Your kindness and compassion have made an incredible difference to Ernie's life, and we hope that you've been making some wonderful memories together.
We'd love to hear more about the adventures he has with your family if you ever want to get in touch!
Best wishes
Erin
Dogs Trust 🐾
The Dogs Trust have been so helpful and…
The Dogs Trust have been so helpful and supportive when we rehomed two dogs, They are professional and the supporting material on the internet and as handouts is superb.
9 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Richard,
Thank you for your kind review and for offering a forever home to two wonderful dogs.
Our rehoming centre teams truly pride themselves on matching each of our dogs to the best possible homes and making sure our adopters feel supported throughout the process, and it sounds like they found the most paw-fect matches for your family.
We hope that your two new family members are settling in well, and we hope you make some wonderful memories together.
Kind regards
Erin
Dogs Trust🐾
Made the experience of finding and…
Made the experience of finding and adopting our dog so smooth and easy. The time from submitting our application to bringing her home was just under three weeks and we couldn't be more thrilled.
They've also followed up with us post adoption and answered any questions or concerns we've had,
15 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Joe,
Thank you for taking the time to leave such a lovely review.
We’re so pleased to hear that you found our rehoming team to be so helpful and that you had a positive adoption experience.
We work hard to go the extra mile for both our dogs and our adopters, making sure every dog is comfortable and every new owner feels supported, so it’s great to know that came through for you.
Thank you for giving your new furry friend a wonderful forever home. It sounds like she's really landed on her paws. We’re always here if you need any support.
Kind regards
Erin
Dogs Trust 🐾
We wanted to support our local branch…
We wanted to support our local branch so put in our application online. The next day we visited the branch as I hadn’t been for many years. We put our trust in the staff at the Dog Trust and their process.
The staff were always so engaging, helpful, friendly and professional.
We were matched to a dog within about six weeks, a dog that matched us perfectly. Our family of four visited Aspen and fell in love.
We then had a pre adoption chat, given lots of personalised information and leaflets. We met Aspen two more times and on our fourth time we were able to take him home.
We can’t thank all the lovely staff enough. They were all so wonderful.
If you would like to adopt a dog we would highly recommended the Dog Trust:
13 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Donna,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you enjoyed your adoption experience with Dogs Trust Shoreham, and we're so grateful to you for giving the lovely Aspen a forever home.
We hope you appreciate the amazing difference that you have made to his life by giving him the opportunity to thrive in such a loving, caring home. We know he's fallen on his paws with you as his Special Someone!
We hope that you enjoy making many happy memories together, and we'll be sure to share your lovely feedback with our Shoreham team. Success stories like yours keep our tails wagging.
Best wishes
Erin
Dogs Trust 🐾
Excellent service from first visit to…
Excellent service from first visit to when we picked Bonny up. Staff are excellent knowledgeable and friendly. They really enjoy their job which is really good to see. Would definitely recommend adopting a Dogs Trust dog to friends and family who are considering buying one. Thanks for the help everyone you where great
13 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Jamie,
Thank you for your review.
It's wonderful to hear that you had a great experience adopting Bonny from Dogs Trust Merseyside, and that you found our team to be so knowledgeable and friendly.
We're so grateful to you for offering Bonny a forever home and for the incredible difference you've made to her life by giving her the opportunity to thrive with such a loving family.
We'd love to hear about the memories you make together so please don't hesitate to reach out!
Kind regards
Erin
Dogs Trust 🐾
Staff were friendly and full of…
Staff were friendly and full of knowledge. They went through everything with us and gave us reasons why certain dogs weren't appropriate for us and showed us dogs that were
5 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Michelle,
Thank you for your lovely review.
We're so happy that we could help to bring you and Lionel together, and we hope that you appreciate the amazing difference that you have made to his life by giving him the opportunity to thrive in such a loving, caring home.
Our team really do pride themselves on using their knowledge and expertise to match each dog to the best possible home, and setting our dogs and our adopters up for success. It sounds like they found your family a paw-fect match with Lionel!
We hope you make plenty of happy memories together.
Best wishes
Erin
Dogs Trust 🐾
Very professional
So impressed with dogs trust Manchester so caring very helpful and supportive and the dogs trust things like collar and lead and food for the first week I think it is a very personal touch . Ringing you up to see how things are going and always offering help if you need their support . And my rescue had some health issues but was checked by vet a few times before we took him home . They want to know everything is ok . Staff foster carers and dogs trust excellent charity I would highly recommend if you are looking to adopt a dog 🥰
12 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Pam,
Thank you for your kind review.
We're so pleased to hear that you had a paw-sitive experience adopting from Dogs Trust, and that you felt supported throughout the process.
We ultimately aim to set our adopters and their new furry friends up for success, and we understand the importance of staying in touch after adoption to offer any support where we can, so it's great this shone through for you.
We'll be sure to pass on your lovely feedback to our Manchester and Post Adoption teams to celebrate their success.
If you'd ever like to get in touch to share the adventures you have together, or you need a helping paw, please don't hesitate to reach out.
Best wishes
Erin
Dogs Trust 🐾
Fantastic Team
I found every part of the team so helpful and extremely knowledgeable. Everyone was so friendly and made our experience so easy and exciting.
11 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Julie,
Thank you for your kind review.
It is lovely to hear that you found the team to be helpful and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
100% would do again
From The registration to actually adopting our newsy family member. staff were great at Kenilworth.
14 février 2026
Avis spontané
Réponse de Dogs Trust
Good morning Kelly,
We're so pleased that you enjoyed your adoption experience with Dogs Trust Kenilworth, and we know that Astro has fallen on his paws with you as his Special Someone!
We hope that you appreciate the amazing difference that you've made to his life by giving him the opportunity to thrive in such a kind and loving home.
Please don't hesitate to stay in touch with us to share some pupdates on Astro's adventures with your family, and we're always here to lend a helping paw if you need any support!
Kind Regards
Erin
Dogs Trust🐾
Friendly staff helpful and nice
13 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Victoria,
Thank you for taking the time to leave us a review.
We're so happy that we could help to bring you and lovely Ralph together, and it's fantastic to hear that you found our Snetterton team to be so friendly and helpful.
Our team truly pride themselves on going the extra mile for both the dogs in our care and our adopters, and ultimately, setting each of our dogs up for success in their forever homes.
We hope that Ralph has been settling in nicely, and we're always here if you need any sup-pawt.
Thank you for being part of the Dogs Trust family and for helping us make a profound difference in the lives of dogs in need.
Kind regards
Erin
Dogs Trust 🐾
Excellent in adopting bryn our new dog
Excellent in adopting bryn our new dog, everything was very helpful by the Shrewsbury branch
5 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Michael,
Thank you for your kind review.
We're so pleased that you enjoyed your adoption experience with Dogs Trust Shrewsbury, and we know that Bryn has fallen on his paws with you as his Special Someone!
We hope that you appreciate the amazing difference that you've made to his life by giving him the opportunity to thrive in such a kind and loving home.
Please don't hesitate to stay in touch with us to share some pupdates on Bryn's adventures with your family, and we're always here to lend a helping paw if you need any support!
Kind regards
Erin
Dogs Trust 🐾
Absolutely amazing
The communication, the empathy, the care. I would always use this Dogs Trust at Kenilworth, so professional, defiantly have the dogs interest at heart! Everyone we met was just lovely! Thank you for letting us adopt Toto x
10 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Alison,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our Kenilworth team throughout the process.
We pride ourselves on matching dogs to the best possible homes and being welcoming and supportive every step of the way, so it’s pawtastic to know that this came through during your experience. It sounds like you found your perfect match with Toto!
Thank you for offering Toto a loving forever home. We’ll make sure your feedback is shared with the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Every step of our adoption with Vinny…
Every step of our adoption with Vinny was exceptional I can’t praise Dogs Trust enough. Thank you you for kindness to us and the wonderful Vinny (Staffy)
22 juin 2026
Avis spontané
Réponse de Dogs Trust
Good morning Steph,
Thank you for taking the time to leave us a review.
It's paw-tastic to hear that you had such a positive experience adopting the wonderful Vinny.
Our teams really do pride themselves on creating a warm and welcoming environment for everyone who visits, as well as going above and beyond to keep all those tails wagging, so we're pleased this shone through.
We hope Vinny has settled in well to his forever home and that you have been making plenty of happy memories together.
We're so grateful for all of your support, as supporters like you make it possible for us to keep making a profound difference in the lives of dogs in need across the country.
Kind regards
Erin
Dogs Trust 🐾
Dogs Trust Leeds highly recommended for adoption support.
Dogs Trust Leeds (Kevin) were welcoming and helpful. Took the time to explain the process and what steps are taken.
The opportunity to view the available dogs for adoption was well thought out and the viewing rooms excellently planned.
The after adoption care remarkably noticed and good.
Completely different attitude to another well known organisation.
10 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Heather,
Thank you for your kind review.
We're so happy to hear that you enjoyed your experience adopting the lovely Molly from Dogs Trust Leeds, and that you found our team to be so helpful and welcoming.
We pride ourselves on matching dogs to the best possible homes and making sure their adoption is a smooth and happy transition for them, so it's great to hear that this shone through, both during your adoption and with our post adoption support.
We are so grateful to you for giving Molly such a loving, caring home, and we know she's fallen on her paws with you as her Special Someone.
We'll be sure to share your lovely feedback with Kevin and the wider team at Leeds.
Best wishes
Erin
Dogs Trust 🐾
Dogs Trust Leeds - Excellent!
Dogs Trust Leeds - All staff have been wonderful in the adoption of our dog. They listened carefully and considered all our requirements with great care, answered any questions we had, and matched us up to a suitable dog - being very knowledgeable about each dog and their individual requirements etc. There was no pressure put on us and plenty of time was given to consider everything.
The adoption process itself was faultless and having everything explained in depth was very helpful.
Would highly recommend the Dog Trust if you're considering adopting a dog.
11 septembre 2026
Avis spontané
Réponse de Dogs Trust
Good morning Melissa,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our Leeds team throughout the process.
We pride ourselves on matching dogs to the best possible homes and being welcoming and supportive every step of the way. We also understand the importance of being transparent to set our dogs and their new families up for success, so it’s pawtastic to know that this came through during your experience adopting the lovely Reggie.
Thank you for offering Reggie a loving forever home. We’ll make sure your feedback is shared with the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Maverick #3640400 - Labrador DOB 13 May 2025
We called in to Kenilworth at mid-day on Sat 2nd May this year, after speaking to the colleagues at Telford on Friday 1st afternoon.
We had an engaging meeting with Erin who was wonderful. She was very aware of our previous long experience with Labradors. She introduced us to Maverick on video and we arranged to meet him on Friday 8th. We collected him the next day !! He is a beautiful dog and has settled in perfectly. We feel as though he has been here for ever !
The process of adopting him was faultless. It is difficult to see how the staff at Kenilworth could improve on it. They were all friendly, polite, knowledgeable and professional.
2 mai 2026
Avis spontané
Réponse de Dogs Trust
Good morning Mike,
Thank you for taking the time to leave us a review.
It's fantastic to hear that you have had such a pawsitive adoption experience with Dogs Trust Kenilworth.
Our rehoming teams truly pride themselves on matching dogs with the best possible homes, and ensuring each adopter feels supported and informed throughout the process. It's great this this shone through for you.
We know that lovely Maverick has fallen on his paws with you as his Special Someone, and we hope that you make some wonderful memories together.
We'll be sure to share your kind feedback with Erin and the wider team to celebrate how paw-some they've been! Please don't hesitate to get in touch to share some 'pupdates' on the adventures you have together.
Kind regards
Erin
Dogs Trust 🐾
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.