Everything worked seamlessly with no problems caused by our dogs delayed departure of 13 days and she finally arrived in Sydney via Melbourne as happy as the day she left the Uk
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Lisez les avis des autres
⭐⭐⭐⭐⭐ Couldn’t recommend the team highly enough! They handled the Australian side of Jasper’s journey from the UK to Sydney and made what could have been a very stressful process incredibly eas... Voir plus
"Huge shoutout to Laura and the Dogtainers team! Laura handled our cat Gryffin's pickup in Melbourne (he came all the way from Bavaria) delivered him safely to the quarantine station, and organized h... Voir plus
The attention to detail was appalling. After submitting the initial paperwork, our 'consultant' Taylor, sent us paperwork identifying our 3 cats as dogs (VERY different needs for export) After a ph... Voir plus
À propos de l'entreprise
- Service de transport
- aussi dans
- Service logistique
Écrit par l'entreprise
The feeling of being reunited with your pet is one of the most exciting and exhilarating experiences imaginable. Pets are part of the family, and our family unit isn't complete until our pets—whether they woof🐕, meow🐈, chirp🦜, slither🐍, or even swim🐟—are back together with us. The good news for anyone needing to relocate a pet, whether within Australia or anywhere around the world, is that 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 offers tailored solutions for your pet’s travel. With over 50 years of experience, 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 provides specialised services to ensure your pet is transported safely and comfortably. Trust 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 to handle your pet’s journey with the utmost care and professionalism, so you can focus on the joy of reuniting with your furry, feathered, or scaled family member.
Coordonnées de contact
(Head Office) 36 Harvey st N, Eagle Farm, 4009, Brisbane, Australie
- 1300 13 52 52
- pettransport@dogtainers.com.au
- www.dogtainers.com.au
4,4
Excellent
207 avis
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Excellent communication
I was kept up to date throughout the entire process. Billie arrived on time and in great condition.
2 janvier 2025
Avis spontané
Réponse de Dogtainers
Hi Sam,
Thank you for sharing your experience. We’re glad to hear Billie arrived safely and that our communication helped keep you at ease. It’s wonderful knowing everything ran smoothly from start to finish.
Kind Regards,
the Dogtainers Team
Don't use anyone else.
Transporting your pet from one place to another on a plane is a pretty stressful experience. Dogtainers alleviates some of that stress through their caring and professional approach. You can tell that they genuinely care about your pet and will do their best to take care of them on the journey.
This is the fifth time that we have used Dogtainers to transport our dog. On this occasion, Laena-Leigh was our contact and she was friendly and professional. I don't recall the name of the person who collected our dog from our place but on a similar vein, he was a consummate professional, ensuring that our dog was going to be comfortable for his journey.
Thanks Dogtainers!
23 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Richard,
It means a lot to us that you’ve chosen Dogtainers multiple times to look after your dog’s travel. We’re glad Laena-Leigh’s assistance and our driver’s care helped reduce any worries you had. Thank you for highlighting how our team’s personal touch and professionalism make a difference. We appreciate your continued trust and look forward to being there whenever your dog is ready for another journey.
Kind Regards,
the Dogtainers Team
Tristan from dogtainers was amazing…
Tristan from dogtainers was amazing with transporting our fur baby from Melbourne airport to our new home in South East Melbourne. We were so glad when she arrived home safely after 2 weeks of boarding and travelling.
30 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Mikaela,
Thank you for sharing your experience. We’re pleased to hear that Tristan’s help made a real difference in getting your fur baby home safely. It sounds like quite the journey, and we’re glad everything went smoothly. Wishing you and your pet a happy time settling into your new home!
Kind Regards,
the Dogtainers Team
They made the whole move so much…
They made the whole move so much easier, they also sent me update once the cats have arrived in Brisbane. 10/10 recommended!
30 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Koey,
Thank you for sharing your experience! We’re pleased to hear that our service helped make your cats’ move to Brisbane much easier, and we’re glad the updates provided added peace of mind. Your recommendation means a lot to us, and we appreciate the trust you placed in Dogtainers.
Kind Regards,
the Dogtainers Team
Every time it’s gone like clockwork
Every time it’s gone like clockwork, boxes are clean and a good size. Never had any problems
26 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi G B,
Thank you for your feedback! It’s great to know that everything has run smoothly each time, and we appreciate hearing that the boxes meet your expectations. We value your trust and look forward to continuing to provide reliable service.
Kind Regards,
the Dogtainers Team
Stress free pet transport
Easy to book. Price was very competitive and Laena-Leigh was very helpful and responsive to my questions.
23 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Janelle,
We appreciate hearing that your booking experience was straightforward and that Laena-Leigh’s assistance met your needs. It’s always great to know our pricing aligns well with expectations, and we’re glad your pet’s travel felt stress-free. Thank you for choosing Dogtainers!
Kind Regards,
the Dogtainers Team
Fantastic and affordable
This is the second time, I've used Dogtainers, always fantastic to deal with, and were more than willing to change dates at my request when i needed. Transporting a pet can be stressful, it was a seamless booking and I felt confident my cat would be safe.
23 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Lisa,
Thank you for trusting us again to transport your cat. We’re pleased to hear that changing the dates at your request went smoothly and that our service helped ease the stress of the move. It's great to know you felt confident in our care, and we appreciate your feedback on the affordability. If you ever need assistance in the future, we’ll be here to help!
Kind Regards,
the Dogtainers Team
Great and easy to use company
The company was upfront and supportive in the process. In general, the acquisition of our new dog was smooth and successful!
18 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Turner,
We appreciate you sharing your feedback and are glad our support helped make welcoming your new dog go smoothly. Thank you for placing your trust in us, and we look forward to assisting you again if needed.
Kind Regards,
the Dogtainers Team
Amazing staff at Dogtainers
The ladies who supported us during the process of getting our puppies to their forever families made the process simple and straightforward.
We would like to thank Louise for her support getting Oregano to his home (support started around the 21st of November 2024) and Laena-Leigh for her support in getting Coriander to his family (supported on the 16th of December 2024).
We would also like to thank the staff at the drop off depot for their kindness to our little ones, and for being helpful when putting them in the crates.
21 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Chelsea,
Thank you for sharing your experience! It’s wonderful to hear that Louise and Laena-Leigh provided the support and clear guidance you needed to get Oregano and Coriander safely to their forever families. We also appreciate your kind words about the depot staff—knowing they handled your puppies with care is exactly what we strive for. Thank you for choosing Dogtainers!
Kind Regards,
the Dogtainers Team
Dogs extremely well looked after
was a great experience, they looked after my dogs professionally and they were very happy dogs in the end, i was updated daily with photos of them being walked and played with.
18 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Reece,
It’s wonderful to hear that your dogs were in good hands and that the daily updates and photos helped keep your mind at ease. Knowing they were well cared for and enjoying themselves is exactly what we aim for. Thank you for sharing your experience!
Kind Regards,
the Dogtainers Team
All was good
All was good . I did think I’d get a call reminder call type thing the day before or morning of. Just incase and when she was dropped off and if plane was on time . But all the lead up was fine. Thankyou
18 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Liane,
We appreciate your honest feedback and are glad that overall you were happy with the service provided. We understand that a reminder call or an update on the day would have offered extra reassurance, and we’ll keep this in mind as we look for ways to improve. Thank you for choosing us, and we hope to serve you even better in the future.
Kind Regards,
the Dogtainers Team
Great service
Great service, all co-ordinated professionally by Leana- Leigh.
17 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi,
Thank you for your feedback! It’s wonderful to hear that Leana-Leigh’s coordination and professionalism contributed to a great experience. We appreciate you choosing Dogtainers and look forward to assisting again whenever needed.
Kind Regards,
the Dogtainers Team
Defence Mbrs DO NOT use this company
Defence posting members beware. I was driving to the airport when I got a call to say my dog never boarded the aircraft over two hours prior. The reason they were now calling me was to find out if they could put her on a late night flight. She had been scheduled for another flight in the afternoon but was apparently cancelled. This all happened and I was not informed. My dog was picked up from a boarding kennel at 8am, I was not updated until multiple phone calls resulted in a photo of her at 8 pm. In this time she had been transported in a crate via a car to the airport and left there only to not be boarded on the plane. She was then left waiting around for the next flight which cancelled cargo. The lady told me she was back in their kennels and they would send me a photo of her at 3 pm. I got nothing until I called again to find out if she boarded the next flight and what was happening. My family was completely distressed. When I picked up my dog at 10:45 pm after a huge day for her, she was completely terrified. Considering I bought the bronze package, I honestly expected better Service. Each person who answered the phone had a different excuse for why they weren’t telling me what was happening with my pet. The service was absolutely appalling and I can’t even begin to imagine what my dog went through. I will never use them again and will not recommend them to any Defence serving member. In fact I will do the opposite and be sure to advise everyone not to use them.
They definitely did not attempt to contact me and that is a lie. It would be great to see that evidence.
17 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Selina,
We’re sorry that Cleo’s travel didn’t unfold as smoothly as you or we would have hoped. While unexpected flight changes by the airline meant she couldn’t depart at her scheduled time, we understand how unsettling it is not to receive immediate updates when plans shift. Our team arranged a later flight for the same day and brought Cleo back under our care until that flight was due. We made contact with you, as soon as we had a new plan for her travel.
Cleo’s comfort was important to us throughout the day. She was in our care, receiving attention and monitored closely, not left alone. If it felt otherwise, we acknowledge that our efforts to keep you fully informed fell short of your expectations.
We know this was a difficult experience, and we’re sorry for the worry it caused. Your feedback will help us review our communication processes to prevent such misunderstandings in the future.
Kind Regards,
the Dogtainers Team
---
Hi Selina,
We’ve just sent you an email with more details so we can discuss this further. If you have any questions or need additional information, please don’t hesitate to reply to that message.
Kind Regards,
the Dogtainers Team
Quick and Easy
I used Dogtainers to relocate my pup from Perth to Melbourne. As soon as i entered my details online via their website i instantly received a quote in my inbox. The quote was relatively cheaper than other companies i also received quotes from. Dogtainers provided the best flight option and instructions and booking process was easy to follow. I hired a crate from Dogtainers and it was in good condition ready for the pup on arrival at the drop off point. The process was simple and easy which is great as i was a little nervous flying a puppy. Thank you dogtainers, great service.
16 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Jennifer,
Thank you for sharing your experience. It’s great to know that the quoting process was straightforward and that our pricing and booking steps met your expectations. We understand how nerve-wracking it can be to send a puppy by air, and we’re pleased the crate hire and overall process helped ease your concerns. Your trust means a lot, and we’re glad we could provide a positive experience.
Kind Regards,
the Dogtainers Team
Amazing experience with moving my cat…
Amazing experience with moving my cat Alina from Tasmania to Queensland, they were very helpful with reassuring me that she was okay and explained how the move worked, got a texted update with photos of her saying that she was okay and on her way. Made it safely to Queensland and has settled very well. Couldn’t be more happier with the company and the staff!!
13 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Caitlyn,
We’re pleased to hear that Alina’s relocation from Tasmania to Queensland went smoothly and that our updates and photos helped put your mind at ease. Knowing she arrived safely and is settling in well is wonderful news. We appreciate the trust you placed in us and are glad our team could support you and Alina during this journey.
Kind Regards,
the Dogtainers Team
Exceptional Service Delivery
Wonderful Service – Shout out to Claire for her exceptional communication
We recently used Dogtainers to transport our dog, Archie, and couldn’t be happier. The team was professional, caring, and kept us at ease throughout the process.
Archie arrived safely and has settled in beautifully at home. It’s clear he was treated with great care, and we’re so grateful for the smooth experience.
Highly recommend Dogtainers for their reliable and compassionate service!
12 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Selena,
We appreciate you sharing your experience with Archie’s recent journey. It’s wonderful that our approach helped put you at ease, and knowing Claire’s communication made a positive impact is especially uplifting. We’re pleased Archie is settling in well, reflecting the genuine care he received along the way.
Your recommendation means a lot to us. Thank you for choosing Dogtainers.
Kind Regards,
the Dogtainers Team
Great communication
Great communication, professional service and comprehensive of services available.
11 décembre 2024
Avis spontané
Réponse de Dogtainers
Hi Michelle,
We appreciate hearing that our communication, professionalism, and range of services met your expectations. Your feedback reassures us that we’re on the right track, and we’re grateful for your support.
Kind Regards,
the Dogtainers Team
Incredible experience with Lisa
Dogtainers was absolutely amazing in assisting us facilitate the move for my 2 cats, Melody and Taro from Melbourne to Malaysia. We had been so anxious about the process, but Lisa was increible and gave us assurance every step of the way. She got on an initial call with us to give us a rundown of the process and clear any doubts we had, including all the blood tests needed, timeline and how our cats might take the travel stress. At the time we had engaged Lisa, there was a nationwide shortage of the vaccine needed, but she was incredible in helping us source a vet and put us on waitlists that would supply us the vaccine. When it came down to crunch time, Lisa handled all the permits, kept in contact with the vet and labs and kept us constantly updated. It was honestly such an easy and smooth process, would highly recommend Dogtainers' service to all as the process can be daunting without the help of a good agent. My 2 cats are now home and well adjusted. Thank you so much Lisa and Dogtainers!
30 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Christine,
Thank you for sharing such a detailed account of your cats’ relocation. We’re pleased to hear that Lisa’s involvement helped ease your concerns and provided the support you needed, especially given the complexities of scheduling tests, permits, and sourcing the required vaccine. It’s great to know Melody and Taro have settled into their new home comfortably.
Your recommendation means a lot to us, and we appreciate the trust you placed in Dogtainers.
Kind Regards,
the Dogtainers Team
Puppy Transport
The whole process was great and ran very smoothly. When dropped the pup off the staff were very friendly and accommodating. Didn’t rush when we were saying goodbye but timely at the destination I was told all went well there also.
Thank you for everything and if I ever need to transport a pet again I will be back. A1+🥳🎉🤩😊 Regards Jennie Graham
29 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Jennie,
Thank you for sharing your experience with us. We’re pleased that the entire process felt straightforward and that our staff’s friendly and accommodating approach made your pup’s drop-off more comfortable. It’s great to know that everything went well at the destination, too.
We appreciate your trust and look forward to assisting you again whenever the need arises.
Kind Regards,
the Dogtainers Team
Dogtainers is the way to go
Laena-Leigh has been faultless - along with the service from Dogtainers as a whole. It could not have been more smooth sailing and I felt extremely confident leaving my beautiful pup to be cared for with Dogtainers.
29 novembre 2024
Avis spontané
Réponse de Dogtainers
Hi Mikayla,
Thank you for sharing your experience! Knowing that Laena-Leigh’s attentive support helped you feel so confident and at ease means a great deal to us. We appreciate your trust in Dogtainers and are glad we could provide the care your pup deserved.
Kind Regards,
the Dogtainers Team
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