Dollywears Avis 

I have shopped with dollywears for over 2 years. I feel the quality of the items has gone down hill I also feel customer service is really bad. I have ordered lots of clothes from them having three girls. Recently they stopped selling some jumpers and suddenly they are free with any order with a disclaimer that they could be faulty and basically you could only get one wear out of them. Out of the ones I had purchased one was faulty after trying to get in touch with customer service I gave up. After commenting on posts on Facebook about this along with other people all the comments are deleted. This is a poor show on their part I won’t be shipping with them anymore due to this

Customer service does not reply to their emails, no contact telephone number and apparently no common sense.

I placed an order including 2 of the free sweatshirts (my fault I missed the 1 per order thing as I was focused on the defective disclaimer) HOWEVER if someone places an order where one of the sweatshirts is obviously part of a 3 part outfit and the other isn't..... WHY WOULD YOU CANCEL THE ORDER FOR THE ONE THAT IS PART OF THE OUTFIT!!

I tried reaching out to someone for assistance on this prior to shipping and with no response they still sent me the order. An order now full of random bits that I cannot make an outfit from.

I've tried reaching out to return for a refund and still no answer. Would love someone to contact me...... At some point this lifetime.....

Quality of all but one product I had bought is shocking and customer service even worse! Honestly I’m not sure how they are still in business the way the fob people off.

I have always loved Dollywears style but the quality and customer service from Dolly Wears is awful. They stated on there website they would ship within 2 working days, after 4 days I messaged them on instagram which they then fobbed me off I wanted a quick response because I wanted to see if I could pay extra for next day delivery. They told me to email who were just so slow on responses and even after my recieveing the dress they still have not responded! I did not recieve this dress in time. Such poor customer service & the quality is awful!

Prices have got really expensive and the quality has got worse.

They have stolen designs from other small businesses in the past and passed them off as their own.

They have a VIP group on Facebook and if you dare to say that you don’t like something, they block you from the group. Customer Service is pretty much non existent if you have an issue.

What started off as a good company with decent products had rapidly gone downhill and you can buy much better products elsewhere.

I have bought MANY Dolly Wears items since my daughter was born in sept 2023 both from them directly and via vinted and have been blow away every time.
The material is always lovely and soft, the stitching is always second to none and they are always just beyond beautiful.
Rule of thumb I do tend to size up with DW compared to high street shops/supermarkets as some of the products can run a little small.
The price point is excellent too. For what you get from DW you’d pay at least double for the same product from somewhere like Next.
We’ll be loyal Dolly wearers until my daughter outgrows their sizes and I already dread that day!

Let me start by saying that since finding Dollywears last year I have purchased many items over several different orders and have always loved the clothes for my two girls.

I ordered a pair of pyjamas as a Christmas present at the end of November 2024 which were worn once on Christmas Day and then put in the wash. The elastic in the waistband became distorted and folded and uncomfortable to wear so I emailed customer service to ask if there could be a resolution to this in way of an exchange or refund as I don't feel it is acceptable for a £20 pair of pyjamas to be unwearable after one wash.

After being passed back and forth between them and TikTok shop they stopped responding to my emails. Also deleted any comments I made on their Facebook page asking for someone to respond to my issue and when I called them out for deleting my comment they blocked me from the page completely.

They have lost a customer in me for definite with their lack of customer service and my reading some of these reviews I'm not the only person this has happened to.

Avoid buying anything if you want to be able to exercise your consumer rights to return faulty products as they have absolutely no interest in their customers!

Once a decent company now they have gone pure greedy over priced, dresses that are more classed as tunics with the length and if you have any feedback they block you to avoid anyone else seeing anything negative! Truth hurts but from affordable clothing to pure daylight robbery it's disgusting!
Material quality has dropped so I wouldn't expect anything remarkable if you order and don't expect a free returns either if there are faults or the sizes are off as they don't offer that either.

Excellent service. Ordered 3 times. All as described and quick delivery.

Dear Dolly Wears, please tell me how do you charge 7.99£ for Royal Mail 24h large letter? Why do you overcharge for shipping? I bought some stuff on your Black Friday sale, I thought okay postage is a bit pricey but that was the reason I ordered more items… so it’s worth to pay so much for shipping. The day after the order made most of the stuff I picked was cancelled except one item. Really? Why do you show on the website item available if it’s not? So I paid 8£ shipping to receive 1 cheap item. Not cool

Just received my £70 order. Very happy for the most part. One item feels a little ‘cheap’ (the material) but I still like it. One item has a pull on and isn’t ivory as described (it’s beige). I have emailed customer service today and will update my review once I’ve had a response.

Will never order from this company ever again, Bought Christmas pyjamas for my little girl on the 14th November and tik tok cancelled it on the 26th, they had told me it was awaiting collection and then the next day had asked what my order was and then I was ignored. Comments deleted on their tik tok videos when I asked how I cancel a pre order because rightly so, I wish nothing else from this company to be let down again and then blocked on tik tok😊 I was warned about this company so take it from me and save yourself the hassle.

Beautiful clothes. Truly terrible customer service.

Great items
I have ordered girl gang set pjs, clip and blanket all absolutely great quality
I ordered mean one pjs and blanket too.. they have come and they are same quality, is outstanding. Will be ordering again. Delivery was really quick.
Thank you for my items my little girl is over moon with them

I ordered 2 pairs of their long socks in the same size for my toddler. I was sent 2 completely different sizes, the ones I needed for a wedding coming up were the incorrect size to what I ordered. I emailed over a week a go asking for a replacement pair and the details of where to send the wrong size back to and I've had no response. Have followed up twice and just being ignored. No customer service at all. Really disappointing

Really dissapointed in this company. Their customer service is SHOCKING. They sent me my order without the free item of a cycling short set and will not acknowledge the discrepancy. The strawberry dress I received had a manufacturing issue of the lace not attached to the tulle, so no checking of their items. They refused a post about mystery boxes being terrible fabric stating it isn't dollywears?! Never pay full price for anything, it'll be on sale again in a week and deals of not paying postage etc will happen too. It's so frustrating when they stop answering and think that's the end of it. My order wasn't fulfilled at the end of the day, I wouldn't have purchased if the deal wasn't on. To then go on to not fulfill the order over a £5 cycling set after being a loyal customer for years... Disgusting. Screenshot of the promotion also showing 'if none are added we will select at random' which is also on the dollywears page and vip page. So again - order has not been fulfilled and your response is incorrect.

I ordered off the website a while back, sizing isn’t good, and the quality of the two piece set I got wasn’t that good either, thin and rough material. The print was cute so I wasn’t that bothered, was going to order on TikTok shop yesterday and as they stated there was an 80% off sale, and the highest I could see in the cart was 60% or something, and usually brands will pin the item which I’m asking to see. However, somebody with the name of Hollie muted me for no reason. The conversation literally went like this - ‘what’s 80% off?’, ‘can’t see anything 80% off, i want to order x). I don’t know why they had to be on the defence when I had a genuine question. Anyway, now I’m blocked for a comment I posted acknowledging my disappointment in the way they have behaved toward me. It’s so disrespectful! But as I said previously, I will not be back, you have actually just made me upset, it’s not nice when you feel like somebody, especially a company, is not listening to you. That’s the whole point of a business, and especially on a TikTok live.

Edit: in response to DW response, I don't have the emails to collate all the order numbers but can assure you I did get in contact 1 being when blooming rose romper launched around last autumn and I sent photos to show the tulle had pulled away, and then photos were sent more recently of the fairies wish, wonky sew lines, holes in the fabric and the buttons were too big for the button holes and 1 button hole had come unstitched, yes it was a tiktok order but who ever replied from DW didn't seem interested in the tat id received more so just to speak to tiktok (which I did and they wanted to refund me aftet sending it back, more cost to me ) so in the end a paid a friend to practically unstitch and redo it as i do really like the style. The mystery bags where does it state it's not DW? Iv looked back on the adverts and still can't see anything to state this, if it's on your lives, well not everyone watches those.

The garments look lovely on the adverts, but don't be fooled, the sizing is all over the place. If you buy a dress expect it to be too big so size down, but buy a blouse expect it to be too small or something like that anyway, (it gets a bit confusing trying to remember which to size up/down on) and the quality is atrocious!! I have made around 4 different orders and id say out of those iv only been happy once and that wasn't even a Dollywears garment!!! (Mystery bag apparently is just a mystery garment they've purchased then sell on as a Dolly Wears piece, no where on their website or tiktok shop does it say it won't be DW but their DW name is plastered all over the adverts, but they've done nothing wrong "apparently" BUT .... I actually love the garment ironically! The fabric is better quality than DW and the sizing was perfect, I'd love to know where they purchased it so I could shop there instead 😅 but yeh DW quality isn't great, knicker elastic used in cuffed arms, button holes too small for the buttons, stitching coming undone, wonky stitching, tulle/netting that just rips away from the fabric stitching, and this has been on multiple garments not just 1 or 2. The latest (fairies wish) I just got a friend to mend who said herself the workmanship is atrocious and not worth the price (luckily i got it with new tiktok discount so didn't pay anywhere near full price ) it's sad because the designs are beautiful but that's were it ends sadly. And when I have reached out I just get told to speak to tiktok For a refund or accept a small refund when ordered via website, it's just a bit pants sadly

Very poor customer service. Ignored and blocked off social media for calling them out, on lack of response, lied about sending a response, Instead of dealing with issues they just hide behind the screen and block or delete comments. Such a shame as beautiful clothes but customer service is really letting them down, tried to clear the air as i love my daughter in this brand, but act like spoilt children

Amazing clothes