Experience was not good due to waiting far too long for the telephone to be answered. After waiting almost 25 minutes I gave up - I only wanted to ask a simple question. I have added two more applia... Voir plus
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Lisez les avis des autres
Applying for my washing machine cover online could not have been any simpler than what it was online I've always done it over the phone but because of the time and the offices been shut I decided to... Voir plus
The customer service advisor was amazing and very professional. He answered all the questioned I asked and has very good knowledge of the service plan you provide . Please can you tell him what I hav... Voir plus
Easy to transact. However when I tried to book the annual boiler service call I waited a long time for the telephone to be answered. A recorded message telling me all calls are important doesn't align... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de réparation d'appareils électroménagers
- aussi dans
- Chauffagiste
- Fournisseur de chaudières
- Service d'extermination des nuisibles
- Vidange des canalisations
Écrit par l'entreprise
Domestic Appliance Guard provides comprehensive and cost-effective cover for your boiler, heating and domestic appliances. We are committed to delivering great value home care plans, speedy claims and with customer service to match.
Coordonnées de contact
Domestic Appliance Guard, 4a Porchester Place, BH8 8JS, Bournemouth, Royaume-Uni
- 0800 652 7111
- support@domesticapplianceguard.com
- www.domesticapplianceguard.com
Peace of mind when it matters most
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our engineer knew exactly what was…
Our engineer knew exactly what was wrong and fixed it straight away so we were only without our dishwasher for 3 days.
30 septembre 2026
Réponse de Domestic Appliance Guard
Thank you for your great review! We're delighted to hear the engineer quickly diagnosed and repaired your dishwasher, getting everything back up and running in just a few days. We really appreciate your feedback.
Kind regards,
The Domestic Appliance Guard Team
Excellent service.
Professional, courteous, contacted to inform me he was on his way: punctual. The engineer gave the boiler a thorough inspection and service. A fantastic job.
30 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for your fantastic review! We're delighted to hear the engineer kept you informed, arrived on time, and carried out a thorough boiler service. We really appreciate your kind feedback.
Kind regards,
The Domestic Appliance Guard Team
Easy to set up and choose policy.
George was very helpful and explained suitable options for my boiler cover clearly and patiently. Once I chose the option I wanted it was very easy to set up the policy.
30 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for your lovely review! We're pleased to hear George explained the options clearly and made setting up your boiler cover so easy. We'll be sure to pass your comments on to him.
Kind regards,
The Domestic Appliance Guard Team
Easy hassle free service just renewed…
Easy hassle free service just renewed our boiler cover for another year The price is reasonable good service
21 octobre 2025
Réponse de Domestic Appliance Guard
Thank you for your continued support! We're delighted to hear renewing your boiler cover was quick and hassle-free, and that you were happy with both the price and the service.
Kind regards,
The Domestic Appliance Guard Team
Very professional engineer
Very professional engineer, first engineer to ever ask for the boiler service manual to complete. Happy with the service, thank you Charlie.
30 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for your lovely review! It's great to hear Charlie was so thorough and professional. We'll be sure to pass your kind comments on to him.
Kind regards,
The Domestic Appliance Guard Team
Friendly & professional
"Fast, friendly, and professional."
"Made the entire process easy."
4 septembre 2026
Réponse de Domestic Appliance Guard
Thank you for your kind review! We're delighted to hear you found the service fast, friendly and professional, and that we made the whole process easy.
Kind regards,
The Domestic Appliance Guard Team
Réponse de Domestic Appliance Guard
Thank you for your review! We're pleased to hear you had a great experience over the phone. We really appreciate your feedback.
Kind regards,
The Domestic Appliance Guard Team
Boiler service
This was the first time we have had our boiler serviced by this company.
Prompt arrival. Very friendly, clean working.
25 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for your lovely review! We're delighted to hear your first boiler service with us went so well and that the engineer was prompt, friendly and left everything clean and tidy.
Kind regards,
The Domestic Appliance Guard Team
Good customer service
Good customer service, answered my questions simply and honestly.
So lets see what happens should I need to make a claim: how easy it would be and forthcoming they are to payout
29 septembre 2026
Réponse de Domestic Appliance Guard
Thank you for your review! We're pleased to hear you found our customer service helpful and that your questions were answered clearly and honestly. We hope, should you ever need to make a claim, you'll find the process just as straightforward.
Kind regards,
The Domestic Appliance Guard Team
I already have 3 covers for electrical…
I already have 3 covers for electrical appliances. Needed cover for cooker as warranty ran out and element went on oven had replaced set up cover as great company.
24 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for your continued support! We're delighted you've chosen to add your cooker to your existing cover with us. We really appreciate your loyalty and are pleased to hear you think we're a great company.
Kind regards,
The Domestic Appliance Guard Team
First class service
The advisor was attentive, helpful, and not pushy. He clarified the details simply and ensured I knew what was needed. I found dealing with this company far less stressful than with other companies who claim to do the same work. I got a discounted price as well, which was nice.
29 septembre 2026
Réponse de Domestic Appliance Guard
Thank you for your wonderful review! We're delighted to hear our advisor was helpful, explained everything clearly, and made the process straightforward. We're also pleased we could offer you great value. We really appreciate your recommendation.
Kind regards,
The Domestic Appliance Guard Team
Yeah engineer nice and polite
Yeah engineer nice and polite, clean and tidy and very thorough
29 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for your review! We're pleased to hear the engineer was polite, tidy and thorough throughout the visit.
Kind regards,
The Domestic Appliance Guard Team
Cancelled my plan and you have still…
Cancelled my plan and you have still taken payment ? Please refund me
19 septembre 2026
Réponse de Domestic Appliance Guard
Thank you for getting in touch, and I'm sorry for any confusion around the payment.
When a plan is cancelled, a refund can take a short while to clear through the banking system. During that period the original payment can still show as taken on your statement, which is understandably confusing and I'm sorry for the worry it caused.
I can confirm the refund has now been processed and should have found its way back to you. If it isn't yet showing on your account, please do give us a call and we'll chase it up straight away.
Thank you for your patience, and again, my apologies for the concern.
Best Wishes Domestic Appliance Guard.
Boiler cover…
Very helpful discussed through options and cover.
Called back when asked at convenient time for us.
29 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for the kind words.
We're pleased the advisor took the time to talk you through the options and what's covered, so you could make the right decision for you. Calling back at a time that suits the customer is exactly what we ask of the team, and it's good to hear it worked well for you.
Thank you for taking the time to leave a review. We're here whenever you need us.
A speedy offer and very quick signing…
A speedy offer and very quick signing up. Excellent
29 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you very much.
We're pleased the quote came through quickly and that signing up was nice and simple — making cover easy to arrange is very much what we aim for.
Welcome aboard, and we're here whenever you need us.
Best Wishes
Domestic Appliance Guard.
ADVISOR WAS BRILLIANT
ADVISOR WAS BRILLIANT, SO HELPFUL AND NEW EXACTLY WHAT I WANTED AND ANSWERED ALL QUESTIONS.
28 septembre 2026
Réponse de Domestic Appliance Guard
Thank you for the kind words — we're delighted the advisor understood exactly what you were after and answered all your questions. I'll make sure your feedback is passed on. Thank you for taking the time to leave a review; we're here whenever you need us.
Domestic Appliance Guard.
Because of your 10 out of 10
Because of your 10 out of 10
A 1. Services and Professional people who are on the other End of the Phone.
And How Easy it to get Cover at A Quick and good price.
28 septembre 2026
Réponse de Domestic Appliance Guard
Thank you very much — a 10 out of 10 is about the nicest thing we could hope to read.
We're delighted you found the team professional and easy to deal with on the phone, and that taking out cover was quick and straightforward. That's exactly the experience we set out to provide, so it's very good to know we got it right.
Best Wishes
Domestic Appliance Guard.
Very helpful good deals
28 septembre 2026
Avis spontané
Réponse de Domestic Appliance Guard
Thank you for the kind words.
We're glad you found us helpful and were happy with what we could offer. Good value and good service should go hand in hand, and we'll do our best to keep both up.
Best Wishes
Domestic Appliance Guard.
Outstanding Agent…
George was very helpful and very easy to understand. Excellent communicator and very good personal skills.
28 septembre 2026
Réponse de Domestic Appliance Guard
Thank you so much for this — George will be delighted to hear it, and I'll be passing your comments on to him personally.
Being clear, patient and easy to talk to is exactly what we ask of the team, and it's lovely to hear it recognised so generously.
Thank you for taking the time to leave a review. We're here whenever you need us.
Best Wishes
Domestic Appliance Guard.
Réponse de Domestic Appliance Guard
Thank you for the kind words.
Keeping our cover genuinely affordable is something we work hard at, so it's good to know it stood out. We hope the service lives up to it just as well.
Welcome aboard, and we're here whenever you need us.
Domestic Appliance Guard.
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