Domex Avis 

First time to come in contact with Domex.
The experience was great.
Engineer came to diagnose my appliance without delay.
Find the fault and repaired it.
Communication skills was good.
The hygiene was excellent.
Knowing that he needs to put shoes cover.
To protect the risk of cross infection.
Rate 5% percent.

Frank was very polite and respectful. He patiently answered all my questions and provided helpful advice and recommendations.

Lucky it was an easy fix, but only because my engineer knew what to look for. Great service and very efficient. Totally recommend. Just wish I got him to check the filter as I can’t get it off. Next time 😄

Efficient booking system and customer service. The engineers who visited were professional, knowledgeable and thorough. They solved the problem with my freezer.

Have been called out to fix the fridge 2 times and still not fixed.

Very good I call them in one day they come I am very happy

Quick and excellent service

The engineer was very polite, he knows what he was doing. Great land and even brilliant work.

Good communications about appointment and arrival time.
Phone call 10 minutes before the technician arrived.
Technician was courteous and informative.
Fault was quickly diagnosed and spare part was available from the van.
Fast effective fix.

Engineer arrived on time, identified and fixed the problem.

I joined Trustpilot for the singular experience of writing this review.

Domex is an absolute disaster at customer service, and I believe their treatment of my case is effectively fraud. I needed a hob repair and had described the make of the model and the part. I doubt they ever read it, but sent out an engineer, who had no issue finding parking and coming to see the hob. He diagnosed a part that needed replacing and charged me for his time. I then had to pay for the part and wait several weeks for him to come back with the part and install it. The hob continued to not work after he installed the part. He said that a new engineer who was more senior would be required to come in and look because he did not know what was wrong. I paid for another engineer to come at yet another scheduled time.

This person did not come for the scheduled appointment and called me to provide him parking. When I told him to just take his time and come when ready, he drove off! Apparently this is sufficient reason for Domex to charge you and provide no service. They rescheduled again (through their uninformed call center), and sent another engineer supposedly, who also did not come, using the same excuse.

I had taken several days off to be available for these people to come by, and nothing. The entire time I am on email with customer service, and their call center keeps calling me with no reference to my case.

When I asked to be refunded for the faulty part they sold me and the time they wasted, they told me to book another appointment for another engineer to come. It's been months, I've wasted a bunch of money and energy, and now they are not responding at all.

Surely there will be some reply below about company policy and how I am responsible to drive their cars around. When in fact they just charged me for months, delivered no service, and wasted everyone's time.

From the start to finish my problem was solved, from my phone call to the engineer coming, he was very helpful and did a wonderful job. Clean, tidy, on time and very polite. Thank you.

Reassuringly expensive. My very experienced engineer, with great comms, kept me fully informed throughout his diagnostic checks, and second visit schedule to fit the replacement mother board. Under £400 fitted and 12mth guarantee. Miele Washing Machine.

The issue with my washing machine was resolved so I'm very happy with that

He knew what he was doing and was perfectly efficient.

We had a little hiccup with our washing machine, but the engineer popped over and fixed it in just an hour – brilliant service!

The technicians no what they are talking about

Top service by the advisor