First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
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Lisez les avis des autres
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Voir plus
L'entreprise a répondu
Good communications about appointment and arrival time. Phone call 10 minutes before the technician arrived. Technician was courteous and informative. Fault was quickly diagnosed and spare part... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Elishah was wonderful
Elishah was wonderful - calm, helpful, informative and (importantly) successful in fixing my dishwasher.
9 octobre 2026
Réponse de Domex
Dear Bethany,
Thank you for your fantastic 5-star review!
We are delighted to hear that Elisha provided such a calm, helpful and informative service when repairing your dishwasher. It's wonderful to know that he was able to successfully resolve the issue and get your appliance back up and running.
At Domex, we pride ourselves on delivering a friendly, professional and efficient service, ensuring our customers feel informed and reassured throughout the repair process.
Kind regards,
Domex Customer Care Team
Great service
Good communication before visit, phoned 30 mins prior to arrival. Really helpful, trustworthy and courteous service. 5 stars.
9 octobre 2026
Réponse de Domex
Dear Kay,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the communication ahead of your appointment and appreciated Frank calling 30 minutes before his arrival.
It's fantastic to know that Frank provided such a helpful, trustworthy and courteous service when repairing your fridge freezer. At Domex, we pride ourselves on delivering a professional and reliable service while keeping our customers informed throughout the repair process.
Kind regards,
Domex Customer Care Team
Booking process easy
Booking process easy. Kept informed. Engineer arrived on time and was very helpful.
9 octobre 2026
Réponse de Domex
Dear Peter,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found our booking process straightforward and appreciated being kept informed throughout. It's wonderful to know that Tony arrived on time and provided such a helpful and professional service when repairing your fridge freezer.
At Domex, we pride ourselves on making the repair process as smooth and hassle-free as possible, from the initial booking through to the engineer's visit, so it's great to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Jessa,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the fast response and efficient service provided by Domex. It's great to know that Florin C was both kind and professional when attending to your washing machine repair.
At Domex, we pride ourselves on delivering a prompt, friendly and reliable service, so it's lovely to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Very pleased with this service easy and…
Very pleased with this service easy and quick respond.
8 octobre 2026
Réponse de Domex
Dear Farhat,
Thank you for your fantastic 5-star review!
We are delighted to hear that you were pleased with the quick and efficient service provided by Domex. It's wonderful to know that Leroy was able to assist with your dryer repair and make the whole experience straightforward and hassle-free.
At Domex, we pride ourselves on providing a prompt, reliable and professional service, so it's great to know that we met your expectations.
Kind regards,
Domex Customer Care Team
Great customer service and excellent communication
The communication from Domex on behalf of bora was excellent. I was informed that a spare part was on order thus a bit of a delay. Once the part was in I was offered slots to suit my schedule.
On the day Martin called to let me know he would be here in half an hour which was very much appreciated. He was polite, courteous and professional. I was impressed with the service overall.
9 octobre 2026
Avis spontané
Réponse de Domex
Dear Neha,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex while we arranged your hob repair on behalf of Bora. It's wonderful to know that you appreciated being kept informed about the spare part and that our team was able to arrange a convenient appointment once it arrived.
We're also pleased that Martin provided such a polite, courteous and professional service, keeping you updated ahead of his arrival.
At Domex, we understand how important clear communication and flexibility are throughout the repair process, particularly when parts are required, so it's great to know that your experience reflected this.
We really appreciate your kind words and thank you for taking the time to share your review.
Kind regards,
Domex Customer Care Team
Fast worker!
They came the day I reported the fault! Very pleasant young man who fixed the problem. Thank you
8 octobre 2026
Réponse de Domex
Dear Sue,
Thank you for your wonderful 5-star review!
We are delighted to hear that we were able to arrange a same-day visit for your dishwasher repair. It's great to know that Hugo provided such a friendly and efficient service, resolving the issue promptly.
At Domex, we understand how inconvenient a faulty appliance can be, so we always aim to provide a fast, reliable and professional service to get things back up and running as quickly as possible.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Junaid,
Thank you for your fantastic 5-star review and for your continued support!
We are delighted to hear that Elisha provided a professional service when repairing your cooker. It's especially rewarding to know that you continue to have positive experiences with Domex.
Providing a consistently reliable and professional service is exactly what we aim for, and we truly appreciate your ongoing trust in us.
Kind regards,
Domex Customer Care Team
Prompt and efficient repair
Prompt and efficient repair. Needed replacement icemaker for fridge freezer. £254 for call out, part and repair.seems quite a lot to me but maybe I’m out of touch with current prices.
8 octobre 2026
Réponse de Domex
Dear Hj Marriage,
Thank you for your 5-star review!
We are delighted to hear that Umer provided a prompt and efficient service when replacing the ice maker in your fridge freezer.
We also appreciate your feedback regarding the cost of the repair. We understand that appliance repairs can sometimes be more expensive than expected, and we always aim to provide fair and transparent pricing that reflects the cost of parts, labour and the service provided.
We're pleased that your fridge freezer is back up and running, and we really appreciate you taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Most efficient
Most efficient, reliable and courteousbfrom first contact. A pleasure to deal with
8 octobre 2026
Réponse de Domex
Thank you for your wonderful 5-star review!
We are delighted to hear that you found our service efficient, reliable and courteous from your very first contact with Domex. It's great to know that Nick provided a positive experience when repairing your washing machine.
At Domex, we pride ourselves on delivering a professional and hassle-free service from start to finish, so it's lovely to hear that we met your expectations.
We really appreciate your kind words and thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Domex are always brilliant …
Always use Domex for my appliance issues. They are fast, knowledgeable and reliable.
They turn up on schedule and are really great.
7 octobre 2026
Réponse de Domex
Dear Kash,
Thank you for your fantastic 5-star review and for your continued loyalty to Domex!
We are delighted to hear that you consistently find our service fast, knowledgeable and reliable. It's wonderful to know that Raja provided another positive experience when attending to your washing machine and that our team continues to meet your expectations.
At Domex, we pride ourselves on delivering a professional, punctual and dependable service, so it's especially rewarding to receive such positive feedback from a returning customer.
Kind regards,
Domex Customer Care Team
The engineer kept me well informed of…
The engineer kept me well informed of his ETA & arrived on time
Very knowledgeable & came with the spares to repair a 15 year old appliance. Repair completed within 30 mins.
A great job & a working machine
6 octobre 2026
Réponse de Domex
Dear Peter,
Thank you for your fantastic 5-star review!
We are delighted to hear that Owais provided such a professional and efficient service when repairing your washing machine. It's great to know that he kept you well informed of his arrival time and came fully prepared with the necessary spare parts.
We're especially pleased that Owais was able to get your 15-year-old washing machine back up and running in just 30 minutes! At Domex, we always aim to provide prompt and reliable repairs, helping our customers get the most out of their appliances.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the prompt, knowledgeable and professional service provided by our engineer. At Domex, we pride ourselves on delivering efficient and respectful service, so it's great to know that your experience reflected this.
We really appreciate you taking the time to share your positive review.
Kind regards,
Domex Customer Care Team
Great repair service
Great repair service. Domex were recommended by LG for our out of warranty washer/dryer. Clear and transparent pricing, very informative and good communication. the engineer, Soheib, was polite, called when he was around 10 mins away, very skilled, informative, and had the job done in no time. Will definitely use again when an appliance fails and will recommend to others. Great to see a company that have it together!
7 octobre 2026
Avis spontané
Réponse de Domex
Dear Claire B,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex following LG's recommendation. It's wonderful to know that you appreciated our clear and transparent pricing, helpful communication and straightforward repair process.
We are also pleased that Soheib provided such a professional and efficient service, keeping you informed ahead of his arrival and completing the repair to your washer dryer promptly.
Providing a reliable, hassle-free service is exactly what we aim for at Domex, so your feedback means a great deal to us.
Thank you again for your kind words, recommendation and for choosing Domex.
Kind regards,
Domex Customer Care Team
Cannot fault this company
Cannot fault this company - I had had many fruitless conversations with other companies Id tried ( including the manufacturing company of my gas hob who shall remain nameless) . Domex picked up the phone towards the end of their working day -and no BOT or pushing numbers- clear concise information on cost and the date for the repair- I even got an opportunity to bring the repair forward but couldnt actually make that work - they have links to on line which actually work and are clear - NO upfront cost - all paid after the job was done - engineer called before hand I am SO impressed. good old fashioned values from this company with the modern on line etc element to support it rather than the other way round when you cannot actually speak to a human !! would not hesitate in recommending.
6 octobre 2026
Avis spontané
Réponse de Domex
Dear Susie,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex, especially after the difficulties you encountered with other companies. It's wonderful to know that you appreciated being able to speak directly with our team, receive clear information about pricing and appointments, and use our straightforward online services.
We are also pleased that Tony kept you informed ahead of his visit and that everything went smoothly with your hob repair.
At Domex, we believe in combining traditional customer service values with modern technology to make the repair process as simple and stress-free as possible. Your feedback means a great deal to us, and we truly appreciate your kind words and recommendation.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Daniel,
Thank you for your fantastic 5-star review!
We are delighted to hear that Luke W provided such a friendly, honest and efficient service when repairing your fridge freezer. We pride ourselves on delivering a professional and trustworthy service, so it's great to know that your experience reflected this.
We really appreciate you taking the time to share your positive feedback and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Bosch stacking kit for Tumble dryer, professionally done
Arrived on time, very polite, explained the process of installation of the stacking kit and Tumble dryer, very tidy and professional. I would use Domex again without question as it provides great customer service.
6 octobre 2026
Avis spontané
Réponse de Domex
Dear N Hopkins,
Thank you for your wonderful 5-star review!
We are delighted to hear that our engineers arrived on time and provided such polite, professional and efficient service during the installation of your stacking kit and tumble dryer.
It's especially pleasing to know that they took the time to explain the installation process clearly and ensured everything was left clean and tidy.
At Domex, we pride ourselves on delivering excellent customer service, so it's fantastic to hear that you would happily use our services again.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Aslam,
Thank you for your fantastic 5-star review!
We are delighted to hear that Giacomo arrived on time and demonstrated his knowledge and expertise while repairing your cooker.
At Domex, we always aim to provide a punctual, professional and efficient service, so it's wonderful to know that your experience reflected this.
Kind regards,
Domex Customer Care Team
I had no problem negotiating a cover…
I had no problem negotiating a cover plan and getting through was easy. I was able to get an appointment for today to which was handy. A good service.
5 octobre 2026
Réponse de Domex
Dear John,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found the process of arranging your cover plan straightforward and that our team was easy to contact. It's also great to know that we were able to arrange a convenient appointment for you.
We're pleased that Raja was able to assist with your washing machine and that you were happy with the overall service provided.
Kind regards,
Domex Customer Care Team
The technician was very knowledgeable…
The technician was very knowledgeable and explained how the appliance works.
2 octobre 2026
Réponse de Domex
Dear Collina,
Thank you for your lovely 5-star review!
We are delighted to hear that Arshid provided such knowledgeable and helpful service during the repair of your dishwasher. It's wonderful to know that he took the time to explain how your appliance works, ensuring you felt informed and confident.
At Domex, we always aim to provide a professional and informative service, so it's great to hear that your experience reflected this.
Thank you again for choosing Domex and for taking the time to share your positive feedback!
Kind regards,
Domex Customer Care Team
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