First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
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Domex fixed my appliance! It took a couple of visits, but we got there and our washing machine is now working well again. The service engineers were knowledgeable, tidy and courteous. I highly recomme... Voir plus
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The technician was very knowledgeable…
The technician was very knowledgeable and explained how the appliance works.
2 octobre 2026
Réponse de Domex
Dear Collina,
Thank you for your lovely 5-star review!
We are delighted to hear that Arshid provided such knowledgeable and helpful service during the repair of your dishwasher. It's wonderful to know that he took the time to explain how your appliance works, ensuring you felt informed and confident.
At Domex, we always aim to provide a professional and informative service, so it's great to hear that your experience reflected this.
Thank you again for choosing Domex and for taking the time to share your positive feedback!
Kind regards,
Domex Customer Care Team
Really pleased with the service
Really pleased with the service. He came in and straight away knew how to fix my washing machine and gave us some good advice on how to best take care of it. Will definitely use their services again x
29 septembre 2026
Réponse de Domex
Dear Shakire,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were so pleased with the service provided by Diego during the repair of your washing machine. It's great to know that he was able to identify and resolve the issue quickly, while also offering helpful advice on how to keep your appliance in good working order.
At Domex, we always aim to provide a professional, efficient and informative service, so it's lovely to hear that your experience reflected this.
We truly appreciate your recommendation.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Amar,
Thank you for taking the time to leave us a fantastic 5-star review!
We're delighted to hear that Usman provided such a professional service while repairing your fridge freezer. Providing efficient, reliable and high-quality service is always our priority, so it's wonderful to know we met your expectations.
Kind regards,
Domex Customer Care Team
I made an enquiry one day
I made an enquiry one day, the fella Luke came out the next day, very thorough, polite and helpful. He explained what the problem was and fixed it there and then. Reasonable pricing and no hidden charges. Would definitely use them again.
1 octobre 2026
Réponse de Domex
Dear Ms Devonport,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that Luke W was able to attend so promptly and resolve the issue with your dryer during his visit. It's fantastic to know that he was thorough, polite and helpful, taking the time to explain the problem and carry out the repair efficiently.
We're also pleased that you found our pricing reasonable and transparent, as providing a reliable service with no hidden charges is something we take great pride in.
Thank you for choosing Domex and for your kind recommendation. We would be more than happy to assist you again in the future!
Kind regards,
Domex Customer Care Team
Very good response to broken down Fridge/ Freezer
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was essential. Hence did not disappoint. Also engineer gave good advice and was courteous, considerate, and mindful of my living space. Cannot fault service.
1 octobre 2026
Réponse de Domex
Dear Jay,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that we were able to respond so quickly to your fridge freezer breakdown, especially with your frozen food at risk. We understand how important a prompt and efficient repair is in these situations, and we're pleased that Sid was able to resolve the issue without delay.
It's also wonderful to hear that Sid was courteous, considerate and respectful of your home, while providing helpful advice throughout his visit.
Kind regards,
Domex Customer Care Team
Very pleasant and efficient engineer.
1 octobre 2026
Réponse de Domex
Thank you for your wonderful 5-star review!
We're delighted to hear that Tafadzwa provided such a pleasant and efficient service while repairing your freezer. We always aim to deliver a professional and hassle-free experience, so it's great to know we met your expectations.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Service was excellent
Service was excellent, issue was dealt with swiftly. I would 100% recommend.
1 octobre 2026
Réponse de Domex
Hi Miss M,
Thank you for your fantastic 5-star review. We’re delighted to hear that you received excellent service and that Alan was able to deal with the issue with your fridge freezer swiftly.
We really appreciate your recommendation.
Kind regards
Domex Customer Care Team
He was very good
29 septembre 2026
Réponse de Domex
Hi,
Thank you for your 5-star review. We’re pleased to hear that you were happy with Ashok and the service he provided while repairing your dryer.
Thank you for choosing Domex and for taking the time to share your feedback.
Kind regards
Domex Customer Care Team
Outstanding service
Highly recommend Domex. It was my first time booking with them, and I am extremely happy with the super easy booking, transparent rates, and fast assistance.
A special thank you to Usama, the engineer. He was polite, professional, and explained everything clearly. I especially appreciated how considerate and careful he was, taking great care not to damage our recently restored floors while moving the washer-dryer.
28 septembre 2026
Avis spontané
Réponse de Domex
Hi Valentina,
Thank you so much for your fantastic 5-star review and for choosing Domex for the first time. We’re delighted to hear that you found the booking process easy, our pricing transparent, and the service prompt.
It’s also wonderful to hear how impressed you were with Usama’s polite and professional approach. We’re particularly pleased that he took such care when moving your washer dryer and was mindful of protecting your recently restored floors.
Thank you for your recommendation, Valentina. We really appreciate your kind feedback and hope to assist you again whenever you need us.
Kind regards
Domex Customer Care Team
Great Service
The service was very good with the engineer being extremely knowledgeable.
28 septembre 2026
Réponse de Domex
Hi Sandra,
Thank you for your 5-star review. We’re delighted to hear that you received such good service and that Nayana’s knowledge and expertise made a positive impression during the repair of your dishwasher.
We really appreciate your feedback.
Kind regards
Domex Customer Care Team
Didn’t properly test the appliance if…
Didn’t properly test the appliance if it was Woking… still had the same problem…
25 septembre 2026
Réponse de Domex
hank you for your review. We’re sorry to hear that you are still experiencing the same issue with your appliance following our engineer’s visit.
We would like the opportunity to investigate this further and arrange another visit where required. Please contact our Customer Care Team so we can review the previous attendance and arrange a new booking for you.
Kind regards,
Domex Customer Care Team
I have only had one bad experience back…
I have only had one bad experience back in 2018 but since then I have had a really good experience with them. Yes they may take a couple of days to do the work however when it’s done it’s done.
13 novembre 2025
Réponse de Domex
Hi Adam,
Thank you for your 5-star review and for continuing to choose Domex. We’re really pleased to hear that your experiences with us since 2018 have been positive and that Sid was able to complete the repair to your fridge freezer successfully.
We really appreciate your patience and your confidence in our service. It’s great to hear that when the work is completed, you feel it’s done properly.
Kind regards
Domex Customer Care Team
Great service!
Martin did a great job. Explained why we have the problem, dealt with it professionally. He was friendly, polite and a pleasure to have in our home
28 septembre 2026
Avis spontané
Réponse de Domex
Thank you, Lizette, for your wonderful 5-star review!
We're delighted to hear that Martin did a great job repairing your hob and took the time to clearly explain the cause of the problem. It's also lovely to hear that you found him professional, friendly and polite throughout the visit.
We really appreciate your kind feedback and thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Réponse de Domex
Thank you, IS, for your fantastic 5-star review!
We're delighted to hear that Cosmin was able to identify the fault and successfully repair your washer dryer. Providing a seamless and hassle-free repair experience is exactly what we aim for at Domex, so it's great to know that this was reflected in the service you received.
Thank you for taking the time to share your review.
Kind regards,
Domex Customer Care Team
Very good customer service
23 septembre 2026
Réponse de Domex
Thank you, Kunbi, for your wonderful 5-star review!
We're delighted to hear that you received very good customer service from Sive during the repair of your fridge freezer. It's great to know that you were happy with the service provided.
We really appreciate your review!
Kind regards,
Domex Customer Care Team
Excellent service for fridge repair
Excellent service, reported Thur evening and first appointment available Fri. Engineer turned up, did his job and went, zero fuss.
25 septembre 2026
Réponse de Domex
Thank you for your fantastic 5-star review!
We're delighted to hear that we were able to arrange an appointment so quickly after you reported the issue. It's great to know that Adnan provided an efficient and hassle-free service, getting your fridge freezer sorted with zero fuss.
We really appreciate you taking the time to share your experience!
Kind regards,
Domex Customer Care Team
5* for DOMAX
Extremely polite engineer… arrived within the times stated … fixed the problem in no time
Would highly recommend this service
25 septembre 2026
Avis spontané
Réponse de Domex
Thank you, Sue, for your fantastic 5-star review!
We're delighted to hear that our engineer was extremely polite, arrived within the expected timeframe and was able to resolve the problem quickly.
It's wonderful to know that you would highly recommend our service.
Kind regards,
Domex Customer Care Team
Very prompt service
Helpful customer service rep Appointment organised for the same morning I contacted Domex Engineer arrived promptly and fixed the issue within the hour Excellent service Thank you
22 septembre 2026
Réponse de Domex
Thank you, AP, for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience from start to finish. It's great to know that our customer service team was helpful and able to arrange an appointment for the same morning.
We're also pleased that Mark arrived promptly and was able to diagnose and resolve the issue with your washing machine within the hour.
Thank you for choosing Domex and for taking the time to share your experience!
Kind regards,
Domex Customer Care Team
Réponse de Domex
Thank you, Beverley, for your wonderful 5-star review!
We're delighted to hear that Canter provided a courteous and understanding service while attending to your washing machine. Providing a professional and considerate experience is very important to us, so it's great to know you were happy with the service you received.
Thank you for taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Very polite engineer and very…
Very polite engineer and very knowledgeable. Talked us through exactly what he was doing.would definitely recommend.
25 septembre 2026
Avis spontané
Réponse de Domex
Thank you for your fantastic 5-star review, Aaron!
We’re delighted to hear that Alan provided such a polite and knowledgeable service while repairing your fridge freezer. It’s great to know that he kept you informed throughout and clearly explained the work he was carrying out.
Thank you for your recommendation, we really appreciate your feedback.
Kind regards
Domex Customer Care Team
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