First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
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Lisez les avis des autres
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Voir plus
L'entreprise a répondu
Good communications about appointment and arrival time. Phone call 10 minutes before the technician arrived. Technician was courteous and informative. Fault was quickly diagnosed and spare part... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
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Shev
Shev, the engineer, came to fix my dumble dryer, is very smart and he knew his job very well.
On first visit he diagnosed the problem and he is very professional. And on second visit he brought the new part for dryer and fixed it. It was quick.
Thank you Shev
15 octobre 2026
Avis spontané
Réponse de Domex
Dear Randhir,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that Shev provided a professional and efficient service when repairing your tumble dryer. It is great to know that he was able to diagnose the issue on his first visit and return with the required part to complete the repair quickly.
We are pleased that Shev's knowledge and expertise made such a positive impression on you.
Kind regards,
Domex Customer Care Team
Lovely engineer called ahead of arrival…
Lovely engineer called ahead of arrival and start to finish job was completed and in his way . From the 1st phone call to call centre it was all handled professionally.
14 octobre 2026
Réponse de Domex
Dear Mr Birchall,
Thank you for taking the time to leave us such a lovely 5-star review.
We are delighted to hear that Akhil provided a professional and efficient service, keeping you informed ahead of his arrival and completing the repair to your washing machine promptly.
It is also wonderful to know that your experience with our call centre was positive and that everything was handled professionally from start to finish.
Kind regards,
Domex Customer Care Team
Fantastic service and speedy response
Fantastic service and speedy response
14 octobre 2026
Avis spontané
Réponse de Domex
Dear Andy,
Thank you for your fantastic 5-star review!
We are delighted to hear that you were pleased with the speedy response and excellent service provided by Domex. It's wonderful to know that our engineer delivered such a positive experience.
At Domex, we pride ourselves on providing prompt, professional and reliable repairs, so it's great to hear that we met your expectations.
Kind regards,
Domex Customer Care Team
Excellent careful and efficient repair
Excellent repair. Arrived on time, assessed the issue carefully, had brought the correct spare part in the van after reading the booking details, kept me fully informed of costs and tidied up neatly afterwards.
29 septembre 2026
Réponse de Domex
Dear KM,
Thank you for your fantastic 5-star review!
We are delighted to hear that Elisha provided such a thorough and professional service when repairing your dishwasher. It's wonderful to know that he arrived on time, carefully assessed the issue and came fully prepared with the correct spare part after reviewing your booking details.
We're also pleased that you appreciated being kept informed of the costs throughout the repair and that Elisha took care to leave everything clean and tidy afterwards.
Kind regards,
Domex Customer Care Team
Bought a Beko washing machine with a…
Bought a Beko washing machine with a faulty drum. Only two weeks ago a new drum was fitted. Had to immediately call to say the new drum was making a racket when spinning. The engineer that came yesterday didn’t even check the machine. Watched a video we had taken and told us it was one of the legs. Wouldn’t test spin ‘it will be fine’. It isn’t and hasn’t made any difference. Disgraceful service.
13 octobre 2026
Avis spontané
Réponse de Domex
Dear Lorna,
Thank you for taking the time to share your feedback.
We are sorry to hear of your dissatisfaction with the recent visit and understand how frustrating it must be to experience further concerns with your washing machine, particularly so soon after having the drum replaced.
Following our engineer's attendance, no fault was identified with the appliance. However, an E18 error code was noted, which relates to an unbalanced load.
We appreciate your concerns regarding the checks carried out during the visit and understand that you remain unhappy with the performance of your washing machine.
As you have expressed a preference for an exchange rather than a further repair, we have referred you back to the manufacturer, Beko, as any decision regarding a replacement appliance would need to be made by them.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Fehmeeda,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the service provided by Ceco when repairing your microwave. It's great to know that he did a good job and that you had a positive experience with Domex.
Kind regards,
Domex Customer Care Team
Leroy was absolutely amazing
Leroy was absolutely amazing, he fixed my dryer very quickly although it was placed high on top of my washing machine and hard to reach. Yet he still persevered and did it!
14 octobre 2026
Avis spontané
Réponse de Domex
Dear Maram,
Thank you for your fantastic 5-star review!
We are delighted to hear that Leroy provided such an excellent service when repairing your dryer. It's wonderful to know that despite the challenges of accessing your dryer while it was stacked above your washing machine, he persevered and successfully completed the repair so efficiently.
We really appreciate your kind words and are so pleased that Leroy was able to get your dryer back up and running.
Kind regards,
Domex Customer Care Team
Highly recommend Domex
Fantastic communication, efficient online portal, excellent engineer who I have had visit previously for another appliance - he is very though and professional. Would highly recommend Domex.
13 octobre 2026
Réponse de Domex
Dear Kirsten,
Thank you for your fantastic 5-star review!
We are delighted to hear that you were pleased with our communication and found our online portal efficient and easy to use.
It's especially wonderful to know that Cosmin provided another excellent experience when repairing your fridge. We're pleased that his thorough and professional approach continues to leave such a positive impression, particularly as he has assisted you with another appliance previously.
Thank you for your recommendation.
Kind regards,
Domex Customer Care Team
The whole process was really efficient
The whole process was really efficient. Excellent communication throughout
13 octobre 2026
Réponse de Domex
Dear Hassy,
Thank you for your wonderful 5-star review!
We are delighted to hear that you found the entire repair process efficient and appreciated the excellent communication throughout.
It's great to know that Jason provided a positive experience when attending to your extractor hood. At Domex, we pride ourselves on delivering a smooth, professional and hassle-free service while keeping our customers informed every step of the way.
Kind regards,
Domex Customer Care Team
Excellent service
Excellent service - efficient, professional, and great comms throughout. Would definitely use again for appliance repairs, thank you.
13 octobre 2026
Avis spontané
Réponse de Domex
Dear Jon,
Thank you for your fantastic 5-star review!
We are delighted to hear that you were pleased with the efficient and professional service provided by Domex. It's wonderful to know that Dan delivered a positive experience when repairing your oven and that you appreciated the clear communication throughout the process.
At Domex, we pride ourselves on providing reliable, professional and hassle-free repairs, so it's great to hear that we met your expectations.
Kind regards,
Domex Customer Care Team
Great experience overall
Great experience overall. Price competitive and as promised, no surprises. Very professional, knowledgeable and dealt with the problem within reasonable times.
13 octobre 2026
Avis spontané
Réponse de Domex
Dear Stefano,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex and appreciated our competitive, transparent pricing with no unexpected costs.
It's wonderful to know that Vladislav provided a professional and knowledgeable service when repairing your fridge freezer, resolving the issue within a reasonable timeframe.
At Domex, we pride ourselves on delivering reliable, efficient repairs alongside clear and honest pricing, so it's great to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Excellent service
I made a call to Domestic and General explaining my washing machine was not spinning at the end of the cycle, the customer service staff took my details etc offered me an engineers call the same day. Excellent service, the engineer was professional and talked me through the problem which he quickly solved for me. Thank you all of you for your help
12 octobre 2026
Réponse de Domex
Dear Jennifer,
Thank you for your wonderful 5-star review!
We are delighted to hear that you had such a positive experience following your booking through Domestic & General. It's fantastic to know that a same-day appointment was arranged and that Akhil provided such a professional and efficient service when attending to your washing machine.
We're especially pleased that Akhil took the time to explain the issue and was able to resolve the spinning fault so quickly.
Kind regards,
Domex Customer Care Team
The engineer was very good & quickly…
The engineer was very good & quickly identified the issue & resolved the oroblem in 15 mins
9 octobre 2026
Réponse de Domex
Dear John,
Thank you for your fantastic 5-star review!
We are delighted to hear that Errol provided such a prompt and efficient service when repairing your washing machine. It's wonderful to know that he was able to quickly identify the fault and resolve the issue in just 15 minutes!
At Domex, we pride ourselves on having knowledgeable and experienced engineers who can diagnose and repair appliances efficiently, minimising disruption to our customers.
Kind regards,
Domex Customer Care Team
Excellent level of service
Excellent level of service. Martin the Bora engineer was extremely polite and helpful, answering all of my questions. Also very knowledgeable about all Bora products.
My hob was repaired to as new standard and now works perfectly.
12 octobre 2026
Avis spontané
Réponse de Domex
Dear Marc,
Thank you for your fantastic 5-star review!
We are delighted to hear that Martin provided such an excellent level of service when repairing your Bora hob. It's wonderful to know that his knowledge, professionalism and helpful approach made such a positive impression, and that he was able to answer all your questions.
We're especially pleased that your hob has been restored to an as-new standard and is now working perfectly.
At Domex, we pride ourselves on having knowledgeable and skilled engineers who deliver high-quality repairs alongside friendly and professional customer service.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Xena,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the quick and efficient service provided by Domex. It's great to know that Usama was able to assist with your cooker repair and that you had such a positive experience.
At Domex, we pride ourselves on delivering a prompt, professional and reliable service, making the repair process as smooth and hassle-free as possible.
Kind regards,
Domex Customer Care Team
Jason from Domex - top engineer
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out what was wrong by checking something none of the others had thought of. The machine would have been scrapped if it hadn't have been for him.
9 octobre 2026
Avis spontané
Réponse de Domex
Dear George,
Thank you for your fantastic 5-star review!
We are delighted to hear that Jason was able to identify the fault with your washing machine, especially after seven previous visits from other companies had been unsuccessful.
It's wonderful to know that Jason's knowledge, experience and thorough approach made such a difference, ultimately saving your washing machine from being unnecessarily replaced.
At Domex, we pride ourselves on having skilled and knowledgeable engineers who go the extra mile to diagnose faults accurately and help extend the life of our customers' appliances.
Kind regards,
Domex Customer Care Team
⭐ 1 Star
⭐ 1 Star – Extremely Disappointing Experience. Serious Concerns About Honesty and Integrity.
I would strongly advise anyone dealing with Domex, particularly in relation to an LG warranty claim, to be extremely cautious.
My experience with this company has left me with serious concerns about their honesty, integrity and impartiality.
During my dispute with LG, I encountered what I believe were significant inconsistencies in Domex’s reporting. In my opinion, their account of the situation appeared to change in a way that supported LG’s position rather than accurately reflecting what had taken place.
What concerns me most is that Domex receives work from manufacturers such as LG. This raises a serious question in my mind about how independent and impartial their assessments really are when there is a dispute between a customer and the manufacturer providing them with business.
I would expect an engineer’s report to be accurate, consistent and based solely on technical findings, regardless of who is paying for the work. Unfortunately, my experience has left me with very little confidence that this was the case.
My advice: Do not simply accept what Domex puts in a report. Get everything in writing, keep your own evidence and consider obtaining an independent assessment.
Based on my experience, I would never trust this company again or recommend their services. Extremely disappointing, and I believe customers deserve to know about these concerns before relying on their reports.
UPDATE TO MY PREVIOUS REVIEW:
I obtained audio recordings of telephone conversations with Domex through an official information request.
In one of these recordings, a Domex advisor clearly states that the engineer’s original report was amended by a supervisor who did not even attend my property to inspect the appliance.
This raises serious questions about the accuracy and integrity of the report, particularly given that it was used to support LG’s position in my dispute.
I have the recording as evidence, so this is not simply my word against theirs.
If Domex are genuinely concerned about putting things right, I would suggest they listen to the recorded conversation, investigate why the engineer’s report was amended by someone who never attended the property, and then get back to me with a proper explanation.
.
30 juin 2026
Avis spontané
Réponse de Domex
Dear Caleb,
Thank you for taking the time to share your feedback. We are sorry to hear of your dissatisfaction with our service and the concerns you have raised regarding the accuracy and impartiality of our engineer's report.
Having reviewed our records, we can confirm that our last attendance took place on 6th February 2026, during which our engineer inspected your appliance following a reported cooling failure.
Our engineer's assessment identified a refrigerant system failure, specifically a blockage within the capillary tube preventing the correct circulation of refrigerant. A system valve was replaced to assist with the diagnostic process, and it was established that the appliance required a compressor. However, due to the internal blockage and sealed system failure, the appliance was deemed technically unrepairable in accordance with technical guidance, and replacement was recommended.
We would like to reassure you that Domex takes the accuracy and integrity of our technical assessments extremely seriously. Our engineers' findings are based on their inspections and technical assessments, regardless of whether the work is carried out on behalf of a manufacturer or a private customer.
We appreciate that you may disagree with the findings, particularly given your ongoing dispute with LG. However, we do not agree with the suggestion that our reports are influenced by manufacturers to support a particular outcome.
We are sorry that your experience has left you with such a negative impression of Domex. Should you have any specific evidence or concerns regarding the accuracy of our engineer's findings, we would welcome the opportunity to review these further.
Kind regards,
Domex Customer Care Team
Engineer was really professional…
Engineer was really professional and removed and reinstalled the fitted/stacked tumble dryer without question. Whilst other companies seem to expect the item to be disconnected and in the middle of the room! Price was excellent and the repair warranted. Thank you.
10 octobre 2026
Réponse de Domex
Dear Tom,
Thank you for your fantastic 5-star review!
We are delighted to hear that Usama provided such a professional and helpful service when repairing your tumble dryer. It's wonderful to know that he was able to remove and reinstall your fitted, stacked appliance without any hassle, making the repair process as straightforward as possible.
We're also pleased that you found our pricing competitive and appreciated the reassurance of a warranty on the repair.
At Domex, we pride ourselves on delivering a reliable, professional and customer-focused service, so it's great to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Very polite engineer who did a…
Very polite engineer who did a wonderful job on my washing machine
9 octobre 2026
Réponse de Domex
Dear Heather,
Thank you for your wonderful 5-star review!
We are delighted to hear that Venko provided such a polite and professional service when repairing your washing machine. It's fantastic to know that you were pleased with the work carried out and that he did such a great job.
At Domex, we pride ourselves on delivering a friendly, reliable and efficient service, so it's lovely to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Dear Jon,
Thank you for your fantastic 5-star review!
We are delighted to hear that Rado provided an efficient service and successfully repaired your washing machine.
At Domex, we pride ourselves on delivering prompt, professional and reliable repairs, so it's great to know that your experience reflected this.
Kind regards,
Domex Customer Care Team
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