I have used Domex to repair a washer dryer machine and their service has been excellent end to end! Easy to book it and follow the progress with their online service. Information, timing and costs wer... Voir plus
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First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
Domex fixed my appliance! It took a couple of visits, but we got there and our washing machine is now working well again. The service engineers were knowledgeable, tidy and courteous. I highly recomme... Voir plus
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Josh is lovely chap who gets on with it…applause
APPLAUSE FOR JOSH
Josh is lovely chap who gets on with it and given Neff oven door is a nightmare he deserves a good round of applause
Very polite too
28 août 2026
Réponse de Domex
Thank you for the fantastic 5-star review, Margaret!
It sounds like Josh definitely earned that round of applause! We’re so pleased he was able to tackle that tricky Neff oven door and that you found him polite and friendly along the way.
Kind regards
Domex Customer Care Team
The operative arrived on time and was…
The operative arrived on time and was very efficient
25 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Mrs Lipscomb!
We’re really pleased to hear that Panashe arrived on time and provided an efficient service while repairing your washing machine.
Kind regards
Domex Customer Care Team
Punctual and resolved the problem.
27 août 2026
Réponse de Domex
Thank you for the 5-star review, Pauline!
We’re really pleased to hear that Andrei arrived on time and was able to get the issue with your wine cooler sorted.
Thanks for choosing Domex!
Kind regards
Domex Customer Care Team
Dishwasher repair ... Great communication
We had a dishwasher repaired rather than replaced. The engineer came on time both to the initial assessment and then later the repair after the spare part had arrived. Super friendly guy. Also, whilst the online booking system was a bit slow, it worked really well and the communication via emails and text messages was impressive
24 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Morten!
We’re really pleased to hear that Hanan was friendly, punctual and got your dishwasher back up and running. It’s also great to know that you were kept well informed throughout the repair.
Thanks again for choosing Domex!
Kind regards
Domex Customer Care Team
My job Ref 26351265
My job Ref: 26351265. Was today
Who is engineers came today was very help excellent work and explained good advise gave to me
Thank you very much
Maisa
27 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Maisa!
We’re so pleased to hear that Long was helpful, got your washing machine sorted and took the time to explain everything and offer some useful advice.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the 5-star review, Samira!
It’s great to hear that Arun arrived on the arranged day and got your cooker back up and running. Thank you for taking the time to leave us your feedback.
Kind regards
Domex Customer Care Team
Top mechanic to fix my gas issue
Top mechanic to fix my gas issue
Excellent manners, fixed the problem
Keep up the good work!
26 août 2026
Réponse de Domex
Thank you for the lovely 5-star review!
We’re really pleased Arun was able to get your cooker sorted and that you were happy with the service he provided.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for your 5-star review, Menzies!
We’re pleased to hear you received good service from Kuda during the repair of your cooker.
Kind regards
Domex Customer Care Team
Very helpful on the phone
Very helpful on the phone, the engineer came round to address the issue within 24 hours.
25 août 2026
Réponse de Domex
Thank you for your fantastic 5-star review!
We’re delighted to hear that our team was helpful over the phone and that Ceco was able to attend and address the issue with your fridge freezer within 24 hours.
Kind regards
Domex Customer Care Team
Fantastic service at affordable prices
Domex provides a great service for all domestic appliances, sensible prices and really nice reliable service engineers.
25 août 2026
Réponse de Domex
Hi Denise,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you continue to find our service reliable and reasonably priced, and that Elisha provided such a positive experience while repairing your dishwasher.
Your kind comments about our engineers and service are greatly appreciated.
Kind regards
Domex Customer Care Team
Absolutely Shocking!
Absolutely appalling customer service and payment system!
They failed to send me receipts for my two separate payments, meaning I had to chase them for something that should have been provided in the first place. When I contacted customer service to resolve the issue, they actually cut the line off while I was speaking to them. Completely unacceptable and extremely frustrating.
25 août 2026
Avis spontané
Réponse de Domex
Thank you for your review. We’re sorry to hear that you were unhappy with your experience.
We appreciate the frustration caused by not receiving your payment receipts when expected. Once your request was received, it was passed to our Accounts Team and actioned the following day.
We are also sorry that your call was disconnected while speaking with our team. The line unfortunately cut out; the call was not intentionally ended by our agent, and we apologise for the frustration this caused.
We take customer feedback seriously and are sorry that these issues left you with a negative impression of our service.
Kind regards
Domex Customer Care Team
The engineer was very helpful and fixed…
The engineer was very helpful and fixed the problem with my washing machine. The service from Argos was also excellent, and they were very attentive and helpful.
19 août 2026
Réponse de Domex
Hi Rusul,
Thank you for your 5-star review. We’re delighted to hear that Arshid was helpful and successfully resolved the issue with your washer dryer. It’s also great to know that you received attentive and helpful service throughout your experience.
We really appreciate your feedback and your kind comments about Arshid.
Kind regards
Domex Customer Care Team
Excellent engineer
Excellent engineer. Polite and very knowledgeable and professional.
Good communication with texts and live updates.
25 août 2026
Réponse de Domex
Thank you for your fantastic 5-star review, KM! We’re pleased to hear that Leroy provided such a polite, knowledgeable and professional service while repairing your washer dryer.
It’s also great to know that you found our text notifications and live updates helpful throughout the process.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for your review. We’re pleased to hear that Errol was able to get your cooker repaired and the job completed successfully.
We appreciate your 4-star rating and would love to know what we could have done differently to make your experience worthy of 5 stars. Your feedback helps us continue to improve our service.
Kind regards
Domex Customer Care Team
We had a very experienced engineer who…
We had a very experienced engineer who took great care with our appliance and very respectful. treated our home with care. Thank you so much Cosmin
25 août 2026
Avis spontané
Réponse de Domex
Thank you for your lovely 5-star review, Satvir! We’re delighted to hear that Cosmin impressed you with his experience, professionalism and the care he showed towards both your appliance and your home.
Kind regards
Domex Customer Care Team
First Class Service
My upright Beko freezer kept on displaying an error message. I booked a repair and asked to be put on the cancellation list. I was kept updated all the time as to when the engineer would come. Excellent service. An engineer came within 4 days..which bearing in mind there was a weekend in between. A most knowledgeable and efficient man who explained in detail what the problem was and fixed it within half an hour. What more can I say. One very satisfied customer.
25 août 2026
Avis spontané
Réponse de Domex
Thank you for such a wonderful 5-star review, Jan! We’re delighted to hear that you were kept well informed throughout the process and that Muhammad S provided such a knowledgeable and efficient service.
It’s especially great to know that he took the time to explain the issue clearly and had your Beko freezer back up and running within half an hour.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for your 5-star review, Olivia! We’re delighted to hear that you found the booking process simple and that Ceco provided a great service while repairing your dishwasher.
We really appreciate your feedback.
Kind regards
Domex Customer Care Team
Brilliant service to fix our fridge…
Brilliant service to fix our fridge freezer via D+G. Lovely guy very helpful.
7 août 2026
Réponse de Domex
Thank you for the brilliant 5-star review, Deb! We’re so pleased to hear that Louis provided a helpful and friendly service while repairing your fridge freezer.
We really appreciate your kind feedback.
Kind regards
Domex Customer Care Team
I have had excellent service…
I have had excellent service throughout. The Engineers are very polite and very professional. Would highly recommend this company.
25 août 2026
Avis spontané
Réponse de Domex
Thank you for your wonderful 5-star review, Anna! It’s great to hear that you’ve received excellent service throughout and found Mark and our engineers to be polite and professional.
We really appreciate your recommendation and your kind words.
Kind regards
Domex Customer Care Team
Excellent service
Excellent service, he was able to come out quickly, diagnosed the problem and fixed within an hour. I was given a time window of when he would arrive and he rang 30 mins before to confirm his arrival time.
20 août 2026
Réponse de Domex
Thank you for your fantastic 5-star review! We’re delighted to hear that Mark provided such a prompt and efficient service, keeping you informed of his arrival and diagnosing and repairing your washing machine within an hour.
We really appreciate your kind feedback.
Kind regards
Domex Customer Care Team
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