First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
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Domex fixed my appliance! It took a couple of visits, but we got there and our washing machine is now working well again. The service engineers were knowledgeable, tidy and courteous. I highly recomme... Voir plus
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fridge Freezer problems
This company are very upfront and efficient. From the first phone call, we knew exactly the cost of the call out, when the engineer would arrive and links to change the date, if necessary. Reminder texts and a timeslot were also sent just before the date.
The engineer was a friendly, efficient gentleman who got on with the job and had all working in no time without fuss.
Overall, a very good service was provided and would recommend for others.
2 septembre 2026
Réponse de Domex
Thank you so much for the fantastic 5-star review, Geraldine!
We’re delighted to hear that everything felt clear and straightforward from the moment you booked with us. It’s great to know our updates were helpful and that Sid had your fridge freezer back up and running quickly and without any fuss.
Thank you for your recommendation and for choosing Domex!
Kind regards
Domex Customer Care Team
Damage and dishpnesty
I expected a smoother experience from a company of this size. The technician arrived after the end of my booked slot, late on a Friday afternoon. I don't know if he was rushing because of this, but he damaged my floor and kitchen cabinets while moving the oven.
I reported the damage right away, expecting a straightforward resolution. Instead, the technician told the corporate team a demonstrably false story about a power lead being too short. When I showed photo evidence that the cable was actually quite long, he came up with another story, claiming the lead had changed between visits. He had told me earlier that a complaint about the damage would cost him his bonus, so I assume that's what motivated the dishonesty. Despite the evidence, the company chose to believe him and has so far refused to compensate me for the damage.
The repair itself was fine, but another company would have managed it without the damage and without the dishonesty afterward. I would not recommend them.
17 juillet 2026
Avis spontané
Réponse de Domex
Thank you Andrew for taking the time to share your feedback.
We’re sorry that your experience with Domex left you feeling disappointed, particularly regarding the damage reported following the engineer’s visit and the way your subsequent concerns were handled.
Since this review was posted, we have been in direct contact with you to discuss the circumstances and your concerns in more detail. We’re pleased that, following those discussions, we have been able to reach an amicable resolution to your complaint.
We appreciate your willingness to engage with us and allow us the opportunity to bring the matter to a satisfactory conclusion.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Thank you for the lovely 5-star review, Serena!
We’re really pleased to hear that Arshid looked after you well and provided a friendly and efficient service while repairing your washing machine. It’s great to know you had such a positive experience with us.
Kind regards
Domex Customer Care Team
Quick and easy to book appointment
Quick and easy to book appointment. Good communication leading up to appointment. Technician polite and respect. Job completed in a timely manner.
28 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Denise!
We’re so pleased you found the whole process quick and easy, from booking your appointment to getting your fridge freezer sorted. It’s also great to hear that Andrei was polite, respectful and completed the repair efficiently.
Kind regards
Domex Customer Care Team
Respectful very helpful
27 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Loretta!
We’re really pleased to hear that Ceco was respectful and helpful while getting your washing machine sorted. It’s great to know you had such a positive experience with us.
Kind regards
Domex Customer Care Team
The person who came to fix our washing…
The person who came to fix our washing machine is polite and did a great job. Domestic is 100% reliable when it comes for responding issues. Thank you Domex.
26 août 2026
Avis spontané
Réponse de Domex
Thank you so much for the lovely 5-star review, Maria!
We’re delighted that Nayana took great care of you and did a great job getting your washing machine sorted. It’s wonderful to hear that you’ve found Domex reliable when you’ve needed us.
Kind regards
Domex Customer Care Team
Dishwasher works again 1st time call…
Dishwasher works again 1st time call out. what else can I say other than the engineer was super polite and very professional
27 août 2026
Réponse de Domex
Thank you for the fantastic 5-star review, Luke!
Getting your dishwasher back up and running on the first visit is exactly the result we like to hear! We’re really pleased you found Lucas polite and professional throughout the repair.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the fantastic 5-star review!
We’re really pleased Alex was able to get to you quickly and have your washing machine sorted in no time.
Kind regards
Domex Customer Care Team
The engineer sorted my washing machine…
The engineer sorted my washing machine very professionally and also gave me good advice how to get maximum out of my appliance.
26 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Pravin!
It’s great to hear that Kashyap got your washing machine sorted and took the time to share some helpful advice on getting the best from it.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the 5-star review!
We’re really pleased you were happy with the service Matt provided while repairing your fridge freezer.
Kind regards
Domex Customer Care Team
they found the problem quickly and were…
they found the problem quickly and were able to do the repair quickly
28 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Martin!
We’re really pleased Hugo was able to find the problem quickly and get your washing machine back up and running without any fuss.
Kind regards
Domex Customer Care Team
the engineer was very polite and very…
the engineer was very polite and very good with the work---worked well and in efficiently
28 août 2026
Réponse de Domex
Thank you so much for the 5-star review, Dinesh!
It’s lovely to hear that Svet looked after you so well and got your fridge freezer sorted efficiently. We’re sure he’ll really appreciate your kind words!
Kind regards
Domex Customer Care Team
Very prompt response and technician was…
Very prompt response and technician was very experienced
25 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Deb!
We’re really pleased we could get someone out to you quickly and that Venko’s experience shone through while working on your washer dryer.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the lovely 5-star review, Mal!
We’re really pleased Kuda made such a great impression while repairing your microwave.
Kind regards
Domex Customer Care Team
The company are very professional
The company are very professional. Kept us informed of the appointment right til 10 minutes before they arrived. The engines very polite and fixed the problem and gave advice. He was also very professional and respectful.
28 août 2026
Avis spontané
Réponse de Domex
Thank you for the lovely 5-star review, Salina!
We’re really pleased to hear that you were kept updated throughout and that Florin provided such a polite and professional service. It’s great to know he got your dishwasher sorted and was able to offer some helpful advice too.
Kind regards
Domex Customer Care Team
Good communications via email
Good communications via email. Engineer was polite and efficient.
28 août 2026
Avis spontané
Réponse de Domex
Thank you for the 5-star review, RGriffiths!
We’re really pleased to hear that you were kept well informed and that our engineer provided a polite and efficient service.
Thank you for choosing Domex!
Kind regards
Domex Customer Care Team
Josh is lovely chap who gets on with it…applause
APPLAUSE FOR JOSH
Josh is lovely chap who gets on with it and given Neff oven door is a nightmare he deserves a good round of applause
Very polite too
28 août 2026
Réponse de Domex
Thank you for the fantastic 5-star review, Margaret!
It sounds like Josh definitely earned that round of applause! We’re so pleased he was able to tackle that tricky Neff oven door and that you found him polite and friendly along the way.
Kind regards
Domex Customer Care Team
The operative arrived on time and was…
The operative arrived on time and was very efficient
25 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Mrs Lipscomb!
We’re really pleased to hear that Panashe arrived on time and provided an efficient service while repairing your washing machine.
Kind regards
Domex Customer Care Team
Punctual and resolved the problem.
27 août 2026
Réponse de Domex
Thank you for the 5-star review, Pauline!
We’re really pleased to hear that Andrei arrived on time and was able to get the issue with your wine cooler sorted.
Thanks for choosing Domex!
Kind regards
Domex Customer Care Team
Dishwasher repair ... Great communication
We had a dishwasher repaired rather than replaced. The engineer came on time both to the initial assessment and then later the repair after the spare part had arrived. Super friendly guy. Also, whilst the online booking system was a bit slow, it worked really well and the communication via emails and text messages was impressive
24 août 2026
Réponse de Domex
Thank you for the lovely 5-star review, Morten!
We’re really pleased to hear that Hanan was friendly, punctual and got your dishwasher back up and running. It’s also great to know that you were kept well informed throughout the repair.
Thanks again for choosing Domex!
Kind regards
Domex Customer Care Team
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