First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
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Lisez les avis des autres
Domex fixed my appliance! It took a couple of visits, but we got there and our washing machine is now working well again. The service engineers were knowledgeable, tidy and courteous. I highly recomme... Voir plus
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sid was excellent engineer
Sid was excellent engineer. He explained the process. He then removed the blocked ice and changed new sensor device.
Sid was professional and dedicated
Also the company provided with invoice with breakdown details.
The booking process was prompt.
4 septembre 2026
Réponse de Domex
Hi Bhupendra,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Sid provided such a professional and thorough service, clearly explaining the repair process and resolving the issue with your fridge freezer. We’re also pleased that you found the booking process prompt and the invoice breakdown helpful.
Kind regards
Domex Customer Care Team
Issue was fixed quickly and explained…
Issue was fixed quickly and explained in detail. They were professional.
9 septembre 2026
Réponse de Domex
Hi Pratik,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Cosmin was able to resolve the issue with your washing machine quickly and took the time to explain everything clearly. It’s great to know you found the service professional and efficient.
Kind regards
Domex Customer Care Team
Excellent service from start to finish
Excellent service from start to finish. Very polite engineer and thorough in his work.
10 septembre 2026
Avis spontané
Réponse de Domex
Hi Maria,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you received excellent service from start to finish and found our engineer polite and thorough in his work. We really appreciate your positive feedback.
Kind regards
Domex Customer Care Team
Polite, friendly and efficient
Kept informed as to time of arrival. Call also received. System checked after repair. Engineer was polite, friendly and efficient.
9 septembre 2026
Avis spontané
Réponse de Domex
Hi Joanna,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you were kept well informed about the engineer’s arrival and that you found the service polite, friendly and efficient. It’s also great to know that everything was thoroughly checked following the repair.
Kind regards
Domex Customer Care Team
Réponse de Domex
Hi Oliver,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Venko was able to attend and repair your dishwasher on the same day. We’re pleased we could get everything back up and running so quickly for you.
Kind regards
Domex Customer Care Team
Came earlier than expected
Came earlier than expected, so I did not have to wait until the day I chose for my appointment as he was already in the area. He was also helpful.
4 septembre 2026
Réponse de Domex
Hi Miss Grant,
Thank you for your lovely 5-star review!
We’re pleased to hear that Owais was able to attend earlier than expected and that you found him helpful during your cooker repair. It’s great to know we could get things sorted for you sooner than planned.
Kind regards
Domex Customer Care Team
Professional and Helpful
The Miele Service Engineer was very helpful and professional. Managed to sort out both our Tumble Dryer and our very old Washing Machine
7 septembre 2026
Réponse de Domex
Hi Davies,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Usama provided such a helpful and professional service and was able to get both your tumble dryer and washing machine sorted. It’s especially great to hear that he was able to help keep your older washing machine going!
Thank you for choosing Domex.
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the lovely 5-star review, Jennifer!
We’re really pleased to hear that Kashyap was friendly and efficient while getting your dishwasher sorted. It’s great to know you had such a positive experience with us.
Kind regards
Domex Customer Care Team
Repair
Dadt response for repair no hassle to getappt booked in and engineer was vert good. Explained everything I Need to know.
3 septembre 2026
Réponse de Domex
Thank you for your lovely review, Yvette!
We’re really pleased you found the booking process quick and hassle-free, and that Vadym took the time to explain everything clearly while repairing your washing machine.
We’d love to know what we could have done differently to make your experience a 5-star one!
Kind regards
Domex Customer Care Team
Engineer came this morning on time and…
Engineer came this morning on time and completed the repair on my washing machine. Machine working perfectly without the terrible banging when it was on a spin cycle. Efficient service! Would recommend!
5 septembre 2026
Avis spontané
Réponse de Domex
Thank you for the fantastic 5-star review, Karen!
We’re really pleased Panashe arrived on time and got your washer dryer back to working perfectly – and without that terrible banging! It’s great to hear you found the service efficient and would happily recommend us.
Kind regards
Domex Customer Care Team
Staff very friendly and helpfull
4 septembre 2026
Réponse de Domex
Thank you for the lovely 5-star review, Aisha!
We’re really pleased you found Adnan friendly and helpful while getting your dishwasher sorted. It’s great to hear you had such a positive experience with us.
Kind regards
Domex Customer Care Team
Excellent quick service
Excellent quick service . Absolutely lovely young man who introduced himself before entering . Very informative did the job excellently & quickly . Brilliant service
3 septembre 2026
Réponse de Domex
Thank you so much for the wonderful 5-star review, Claire!
We’re delighted to hear that Kashyap made such a great impression and took the time to explain everything while getting your washing machine sorted quickly. It’s lovely to know you were so happy with the service from start to finish.
Kind regards
Domex Customer Care Team
Cooker repair
Very efficient and knowledgeable engineer. Even helped to clean up the mess behind when cooker was pulled out from the wall. 5 stars service.
3 septembre 2026
Avis spontané
Réponse de Domex
Thank you so much for the fantastic 5-star review, A Stillwell!
We’re delighted to hear that Tony was knowledgeable, efficient and even went the extra mile to help clean up behind your cooker. It’s those little touches that can make all the difference!
Thank you for choosing Domex!
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the fantastic 5-star review!
We’re really pleased Nirmal was able to get your hob sorted quickly and without any fuss. It’s great to hear you’d be happy to use Domex again!
Kind regards
Domex Customer Care Team
Was very easy to get a quote and book…
Was very easy to get a quote and book online. Kept up to date with booking and engineer called to say he would be with me within 15 minutes, and he was.
Very polite young man who replaced the drain pump on my washing machine in less than half hour. Overall a very good service and I would use again.
3 septembre 2026
Réponse de Domex
Thank you so much for the fantastic 5-star review, Chris!
We’re really pleased you found everything straightforward from getting a quote and booking online to being kept updated on the day. It’s great to hear that Errol arrived when expected and had your washing machine back up and running so quickly.
We really appreciate you choosing Domex and would be happy to help again in the future!
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the lovely 5-star review, Ann!
We’re really pleased Kuda was friendly and polite and, most importantly, got the problem with your dryer sorted for you.
Kind regards
Domex Customer Care Team
Domex Engineer came to fix my LG fridge…
Domex Engineer came to fix my LG fridge freezer. He was very efficient and very polite. After a few issues the repair was fixed and now working well again.
I would recommend Domex to friends as the service was excellent.
3 septembre 2026
Avis spontané
Réponse de Domex
Thank you so much for the lovely 5-star review, Kathy!
We’re really pleased that despite a few issues along the way, your fridge freezer is now back up and running as it should be. It’s great to hear you found our engineer polite and efficient too.
Thank you for your recommendation!
Kind regards
Domex Customer Care Team
Efficient and pleasant attitude!
3 septembre 2026
Réponse de Domex
Thank you for the lovely 5-star review, G Horley!
We’re really pleased to hear that Frank provided an efficient and friendly service while getting your oven sorted. Thank you for choosing Domex!
Kind regards
Domex Customer Care Team
Réponse de Domex
Thank you for the lovely 5-star review, NS!
We’re so pleased you had such a positive experience with Elisha. It’s great to hear that his calm and knowledgeable approach made the repair of your oven a pleasant experience.
Thank you for choosing Domex!
Kind regards
Domex Customer Care Team
Fridge Freezer problems
This company are very upfront and efficient. From the first phone call, we knew exactly the cost of the call out, when the engineer would arrive and links to change the date, if necessary. Reminder texts and a timeslot were also sent just before the date.
The engineer was a friendly, efficient gentleman who got on with the job and had all working in no time without fuss.
Overall, a very good service was provided and would recommend for others.
2 septembre 2026
Réponse de Domex
Thank you so much for the fantastic 5-star review, Geraldine!
We’re delighted to hear that everything felt clear and straightforward from the moment you booked with us. It’s great to know our updates were helpful and that Sid had your fridge freezer back up and running quickly and without any fuss.
Thank you for your recommendation and for choosing Domex!
Kind regards
Domex Customer Care Team
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