First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Voir plus
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Domex fixed my appliance! It took a couple of visits, but we got there and our washing machine is now working well again. The service engineers were knowledgeable, tidy and courteous. I highly recomme... Voir plus
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Voir plus
L'entreprise a répondu
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Coordonnées de contact
Unit C, Surrey Business Park, KT17 1JG, Epsom, Royaume-Uni
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent communication and friendly…
Excellent communication and friendly and professional service. The engineer was knowledgeable and arrived within the specified time window. Will definitely use again. Well done!
15 septembre 2026
Avis spontané
Réponse de Domex
Thank you for your wonderful 5-star review, Judy!
We’re delighted to hear that you received excellent communication and a friendly, professional service. It’s great to know that Franco arrived within the specified time window and provided knowledgeable service while repairing your washing machine.
We really appreciate your kind words and are especially pleased to hear that you would use Domex again in the future.
Kind regards
Domex Customer Care Team
Excellent service on our Siemens…
Excellent service on our Siemens dishwasher from start to finish, and so good to know the charges in advance and to have a live update of the engineer's arrival time. Extremely pleasant and careful engineer who explained the problem to me, and fortunately had the part on board the van, so the job was done quickly and efficiently.
15 septembre 2026
Réponse de Domex
Thank you for your excellent 5-star review, Damiano!
We’re delighted to hear that you were pleased with the service from start to finish, particularly the clear upfront pricing and live updates on your engineer’s arrival time.
It’s great to know that Panashe was pleasant, careful and took the time to explain the issue with your Siemens dishwasher. We’re also pleased that the required part was available on the van, allowing the repair to be completed quickly and efficiently.
Thank you for choosing Domex and for taking the time to share your experience.
Kind regards
Domex Customer Care Team
Fast response
Fast response, reasonable price and lovely chap. Can't recommend highly enough.
10 septembre 2026
Réponse de Domex
Thank you for your fantastic 5-star review, Natalie!
We’re delighted to hear that you were pleased with the fast response, reasonable price and the service provided by Andrei during your fridge freezer repair.
It’s wonderful to hear that you would recommend us so highly. Thank you for choosing Domex and for taking the time to share your experience.
Kind regards
Domex Customer Care Team
Engineer turned up on time
Engineer turned up on time, he fixed the washing machine and it’s like brand new now!
10 septembre 2026
Réponse de Domex
Thank you for your fantastic 5-star review!
We’re delighted to hear that Elisha arrived on time and was able to get your washing machine back up and running. It’s great to know it’s now working like brand new again!
We really appreciate you taking the time to share your experience and thank you for choosing Domex.
Kind regards
Domex Customer Care Team
I was happy that my machine was fixed…
I was happy that my machine was fixed instantly. Very good service
10 septembre 2026
Réponse de Domex
Thank you, Louise, for your fantastic 5-star review!
We're delighted to hear that Kenny was able to fix your washing machine straight away and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
The service engineer was polite and…
The service engineer was polite and knowledgeable diagnosed the problem and managed to clear the condenser
9 septembre 2026
Réponse de Domex
Thank you, Gary, for your fantastic 5-star review!
We're delighted to hear that Gancho provided a polite and knowledgeable service while attending to your dryer. It's great to know that he was able to diagnose the problem and successfully clear the condenser, getting everything sorted for you.
We really appreciate you taking the time to share your experience and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Thank you, Richard, for your fantastic 5-star review!
We're delighted to hear that Sive provided an efficient and professional service while repairing your microwave. It's great to know that you were pleased with the service you received.
Thank you for taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
They were very fast at getting me…
They were very fast at getting me appointment then had a cancellation and phoned me straightaway so I got my machine fixed the same day which I was very happy with
9 septembre 2026
Réponse de Domex
Thank you, Debbie, for your fantastic 5-star review!
We're delighted to hear that we were able to arrange an appointment quickly and then offer you an earlier slot when a cancellation became available. It's great to know that Xion was able to get your dryer repaired the same day and that you were so happy with the service.
We really appreciate you taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Successful resolution of a very unusual fault.
The service engineer was polite, friendly and thorough. He traced the intermittent fault on our dishwasher not to the machine itself but to the drawer of an adjacent unit occasionally pressing against the hard wired power supply and switching off the power - not an easy fault to diagnose.
10 septembre 2026
Avis spontané
Réponse de Domex
Thank you, Hugh, for your fantastic 5-star review!
We're delighted to hear that Vlado provided a polite, friendly and thorough service. Intermittent faults can be particularly difficult to diagnose, so it's great to know that he was able to trace the issue to the adjacent drawer interfering with the dishwasher's power supply rather than the appliance itself.
We're pleased the cause was successfully identified and really appreciate you taking the time to share your experience.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Extremely fast and efficient service …
I can’t believe how quickly our washer dryer was fixed, it only went wrong the night before. The man who repaired it was extremely helpful in explaining what was wrong with it and quickly resolved the problem. I would highly recommend 🤩
11 septembre 2026
Réponse de Domex
Thank you, D. Doughty, for your fantastic 5-star review!
We're delighted to hear that we were able to get your washer dryer repaired so quickly after it developed a fault. It's great to know that Alexis was helpful, clearly explained what had gone wrong and was able to resolve the problem efficiently.
We really appreciate your recommendation.
Kind regards,
Domex Customer Care Team
Excellent diagnosis and repair
Excellent diagnosis and repair job by Vlad, the engineer, who left the kitchen area very clean and tidy afterwards, which was very much appreciated.
9 septembre 2026
Réponse de Domex
Thank you, Geoff, for your fantastic 5-star review!
We're delighted to hear that Vlado provided an excellent diagnosis and repair of your dishwasher. It's also great to know that he took care to leave your kitchen area clean and tidy once the work was completed.
We really appreciate you taking the time to share your positive experience and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Réponse de Domex
Thank you, Rebecca, for your fantastic 5-star review!
We're delighted to hear that Satsuki was able to repair your washing machine so quickly and efficiently. It's great to know that you were pleased with the work carried out and the service you received.
Thank you for taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Excellent service from start to finish
Excellent service from start to finish. The booking process was quick and straightforward, and the service was professional, efficient and reliable. Everything was handled smoothly and I was very happy with the solution provided. I would definitely recommend Domex and would use them again.
11 septembre 2026
Réponse de Domex
Thank you, Benjamin, for your fantastic 5-star review!
We're delighted to hear that you received excellent service from start to finish, from the straightforward booking process through to Jason's professional and efficient repair of your washer dryer.
It's great to know that everything went smoothly and that you were happy with the solution provided. Your recommendation means a great deal to us, and we're pleased to hear that you would choose Domex again in the future.
Kind regards,
Domex Customer Care Team
Very polite and Done an amazing job
Very polite and Done an amazing job, would recommend to anyone who needs there home appliances fixed!
11 septembre 2026
Avis spontané
Réponse de Domex
Thank you, Cyrease, for your fantastic 5-star review!
We're delighted to hear that Nirmal provided such a polite and professional service and did an amazing job repairing your washing machine.
It's wonderful to know that you would recommend Domex to others needing their home appliances repaired.
Kind regards,
Domex Customer Care Team
The whole process was efficient and…
The whole process was efficient and professional
10 septembre 2026
Réponse de Domex
Thank you, Robin, for your fantastic 5-star review!
We're delighted to hear that you found the whole process efficient and professional and that you were pleased with the service Franco provided while repairing your dishwasher.
We really appreciate you taking the time to share your feedback and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
The Engineer was very good explained…
The Engineer was very good explained the problems to me and fixed my machines,one of which was due to be looked at the following day so saved me another day waiting whilst giving me advice to prevent the problems happening again,
10 septembre 2026
Réponse de Domex
Thank you, Baker Family, for your wonderful 5-star review!
We're delighted to hear that Venko provided such a helpful and efficient service, taking the time to explain the problems and successfully repair both your dryer and washing machine.
It's especially great to know that he was able to look at the second appliance during the same visit, saving you from having to wait in again the following day. We're also pleased that the advice he provided will help prevent similar issues in the future.
Thank you for taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Excellent Communication
I really appreciated the text message updates about the arrival time of my engineer and of the parts that needed to be ordered for my hisense dishwasher. Although it took 4 visits (one to diagnose the problem with the heat pump, one to fit the new part, a third to diagnose a new leak, and a 4th to fit that fault) Domex texted to offer an earlier timeslot, for both of the first 2 appointments, and also explained the 2 separate faults.
10 septembre 2026
Avis spontané
Réponse de Domex
Thank you, Tamsin, for your fantastic 5-star review!
We're delighted to hear that you appreciated the regular text updates regarding your engineer's arrival and the parts required for your Hisense dishwasher.
We recognise that needing four visits to fully resolve the two separate faults was not ideal, so we're especially pleased that our communication, earlier appointment offers and explanations throughout the repair process helped make the experience a positive one.
Thank you for your patience throughout and for taking the time to share your experience with Domex.
Kind regards,
Domex Customer Care Team
Prompt service and very knowledgeable…
Prompt service and very knowledgeable engineers, please don’t change
10 septembre 2026
Réponse de Domex
Thank you, Keith, for your fantastic 5-star review!
We're delighted to hear that you received a prompt service and found Alexis to be knowledgeable and professional while repairing your dishwasher.
Your comment to "please don't change" is a wonderful compliment and means a great deal to us. We'll continue working hard to maintain the high standard of service you've experienced.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Engineer availability was good for the…
Engineer availability was good for the repair of my Bosch washer-dryer. Engineer was polite with good communication before and during the appointment with repair carried out quickly and professionally.
10 septembre 2026
Réponse de Domex
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with the availability of our appointments and the service Abdul provided. It's great to know that his communication was clear both before and during the visit and that your Bosch washer dryer was repaired quickly and professionally.
We really appreciate you taking the time to share your experience and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Sid was excellent engineer
Sid was excellent engineer. He explained the process. He then removed the blocked ice and changed new sensor device.
Sid was professional and dedicated
Also the company provided with invoice with breakdown details.
The booking process was prompt.
4 septembre 2026
Réponse de Domex
Hi Bhupendra,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Sid provided such a professional and thorough service, clearly explaining the repair process and resolving the issue with your fridge freezer. We’re also pleased that you found the booking process prompt and the invoice breakdown helpful.
Kind regards
Domex Customer Care Team
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