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Lisez les avis des autres

Noté 5 sur 5 étoiles

Been Using them for 2 months or so feeling the difference and defi right direction after being lied to by previous incumbent who could spend money fast and always had an excuse why ROAS wa... Voir plus

Noté 5 sur 5 étoiles

As a small family business, finding an agency that actually listens felt impossible until we found DPOM. Lee has been wonderful, he remembers the little details about our business and always has time... Voir plus

Noté 5 sur 5 étoiles

Lee has helped my business to grow quickly with his years of experience and calmness. GA is a minefield so its so important to have the right person at the helm who knows what you want to achieve and... Voir plus

Noté 1 sur 5 étoiles

AVOID! Have a look at the other 1 star reviews as well as on Google. I went from getting lots of orders to virtually none. I am not sure they know what they are doing. They only made chang... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de communication
  2. Service de marketing Internet
  3. Agence de marketing
  4. Agence de marketing en ligne
  5. Service SEO

À propos de DPOM

Écrit par l'entreprise

DPOM Logo

DPOM have provided our Google Ads management service to over 1000 small and medium businesses over the last 13 years.

We specialise in helping small businesses grow with Google Ads, and with over 13 years of experience across almost every industry, DPOM is uniquely positioned to help your business grow. We pride ourselves on being honest and transparent with our clients from the very start so you can make informed decisions about whether or not to engage our services.

We'll never make a guarantee or promise that we can't keep, and we'll always give you unfiltered realistic expectations of what we can do to help your business grow.

Why choose DPOM?
 

  • Small business-friendly pricing - Prices start from just £95 per month for smaller budgets on Google Ads
     
  • Over 13 years of experience - We've helped businesses with budgets ranging from £200 to £200,000 per month!
     
  • No long-term contracts - We won't tie you into paying for something you no longer need! Our contract is a simple monthly rolling agreement that you can cancel whenever you need to with just 31 days notice.
     
  • Cancel anytime with just 31 days' notice - Google Ads (like any advertising) doesn't work for every business, and we believe if it doesn't work for you, you should be able to cancel with no fuss! To cancel, you simply email cancellations@dpom.co.uk and provide 31 days' notice to cancel and that's it!
     
  • Transparency Guarentee! - Google Ads and SEO (and any marketing) takes time and in every quote we send, we lay out time frames and expectations so you're fully informed from day one!

    We always recommend only signing up to our service if you're willing to give us 3 months to try various strategies to improve your results.

    There are no guarantees with any type of marketing, and we'll only ever give you realistic expectations so you can make objective decisions about your investment and whether to continue or not.

We know that as a small business owner, you may not have the time to manage your Google Ad campaigns and you need to make every penny count. With packages to suit most budgets, DPOM offers expert care to manage your campaigns while you manage your business. Speak to our friendly team today to learn more about how we can help your business grow.
 

PACKAGES & PRICING TRANSPARENCY GUARANTEE

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4,2

Bien

TrustScore 4 sur 5

239 avis

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4,2

Tous les avis

(239)

37 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Fired. £293.84 Per Lead!

We were forced to fire this company in three weeks due to incompetence. DPOM have gotten the worst results I have ever seen from a marketing agency.

Their Google Ad Result Was: Last 7 Days, £293.84 Per Lead! Before they were hired, it was £25 per lead.

When we called the account manager to let them know about the mistake and they didn't care. No guilt, no remorse for wasting loads of my money. THEY DID NOT CARE!

6 mars 2023
Avis spontané
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Réponse de DPOM

I'm sorry to hear about your negative experience with DPOM. However, I want to point out that three weeks is not enough time to accurately gauge the results of a Google Ads campaign. From the start, our quotation states that it can take several weeks or even months to see significant results from a marketing campaign.

As you know, the reason we recently changed approach was due to you requesting we look at ways to increase your conversions. To do this, we can only test new strategies and keywords to get data and then optimise to improve performance. There is no way to know the outcome of a test before we perform it.

When we first take over your campaigns, we have to test, measure and refine optimisations to uncover opportunities to improve your account performance. Regrettably, sometimes this can cause CPAs to increase and in that case, we then optimise to bring things back down. This is an inescapable feature of Google Ads - we have to test and measure and then react based on the data - there is never a guarantee that an optimisation will lead to increased performance, no matter how well informed it is.

I believe my colleague has reached out to you today to try and resolve your concerns and I'm confident, given you provide us with the time we say we need, your campaigns will improve as the vast majority of our clients find.

Noté 5 sur 5 étoiles

Would 100% recommend

Would 100% recommend. First real foray into Google Ads, Lee Harrop has been an absolute life saver. Always willing and able to pick up the phone or jump on a video call to talk through any questions or queries. Excellent service.

3 mars 2023
Avis spontané
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Réponse de DPOM

Thank you so much for your review! I am glad to read that you're happy with the service/communication you receive from Lee!

Noté 5 sur 5 étoiles

happy customers

our company has been using Dpom for a while now and always have had great service and good results. I have recently taken over the media and marketing role for our company and Lee has been a great help to me and he has always been happy to answer my questions (which I am sure are mostly daft questions but he answers them any way).
Peter

2 mars 2023
Avis spontané
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Réponse de DPOM

Hi Peter! Thank you so much for your review, it's great to hear that Lee is taking care of you and I'll be sure to pass on your comments!

Noté 5 sur 5 étoiles

signed up for starter packagte with…

signed up for starter packagte with dpom for my catering business, surprisingly good service given i pay £95 per month. Raise a ticket to communicate with them but they answer quickly and ive built quite a good relationship with the guys. V.happy so far.

2 mars 2023
Avis spontané
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Réponse de DPOM

Thank you so much for your review. I'm just struggling to find you on our system so if you could let your account manager know you've left this, we'd love to thank you over the phone!

Noté 1 sur 5 étoiles

I got my fingers burnt

Unfortunately my business sales have not improved at all since using DPOM services for the past 4 months. In fact my costs have increased whilst sales have reduced over this time. Since January 2023 we have spent in-excess of £1000 in fees and AdWord costs and achieved only 22 sales in total, a loss of over £700. I cancelled the service with DPOM on January 31st but have been informed that will have to pay up until the end of March even though I have no intention of using their services again. They say things will improve in time but it is my business that is losing money, not theirs.
I will be looking for another Google AdWords Partner, and all I say is do your homework first and be prepared to part with a lot of money with very little reward. I should have taken my own advise!!!

28 février 2023
Avis spontané
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Réponse de DPOM

We're sorry to hear that you didn't see the results you were hoping for with our services.

As our 5 star reviews on Trustpilot show, we provide great results for our clients however, unfortunately, Google Ads doesn't work as well for some as it does for others and we do warn that this is an unavoidable fact from the start.

At DPOM, we strive to set realistic expectations for our clients and communicate what to expect in advance. We also pride ourselves on providing flexible contract terms, offering monthly rolling contracts with the option to cancel with just 31 days' notice. This means that if things don't work out (and we do say this is a possibility from the start), it's easy to cancel without being tied into a long-term contract. In your case, you cancelled on the 31st of Jan and your last payment was in Feb as it fell within the notice period - just like we explain from the very start in our cancellation terms.

We are so transparent, we even include this information on our Trustpilot profile to the right of this review!

Regarding your concerns about fees and AdWords costs, we do outline all fees and costs upfront to ensure transparency and avoid any surprises. While we understand that you did not see the results you were hoping for, it's important to note that the success of any marketing campaign can vary depending on various factors, such as industry competition, your product offering, your service, and even seasonality. We also provide regular updates and insights on campaign performance so that you can make informed decisions about your investment - and whether to continue or not.

Regarding your cancellation, we do require payment up until the end of the notice period to ensure that we can properly wind down your campaign and tie up any loose ends. Again, all this is detailed in our original quotation and indeed, on our website.

We understand that you have decided to move on to another Google Ads Partner, and we wish you the best of luck with your future endeavors. If you have any further questions or concerns about our services or contract terms, please don't hesitate to reach out to us.

Noté 5 sur 5 étoiles

Great results

we've been using Lee Harrop for 3 Months, as a small business new customers was essential in our growth, Lee has understood our target market and adapted our key words, his input and attention to detail has increased our clicks to websites and over doubled our new business enquires.

20 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service from the guys at…

Fantastic service from the guys at DPOM. I was impressed by their reviews and the fact they’ve been in business for a long time. I’ve worked with them for a few months now and I’ve seen better and better results so I’m very happy so fsr

9 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I started DPOM back in June of this…

I started DPOM back in June of this year with no work worried about ongoing situation Lee made me feel comfortable and convinced me on strategy that has worked to generate quality leads and now we are working on second campaign to increase my potential for employing a second plumber to expand my business

8 novembre 2022
Avis spontané
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Réponse de DPOM

Thank you so much for your amazing review. As a small business ourselves, we know how important it is to have a regular source of leads and we are all very pleased that you're happy with the service received from Lee. Thanks!

Noté 5 sur 5 étoiles

I have been using DPOM for some time…

I have been using DPOM for some time now and deal with a Gentleman called Lee Harrop he is a credit to the company and very helpful
He is also very knowledgeable and his attention to detail is second to none and he has helped grow our business on line
I would recommend Lee to anyone who requires digital marketing

28 octobre 2022
Avis spontané
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Réponse de DPOM

Thanks so much for the review! I will pass on your comments to Lee!

Noté 5 sur 5 étoiles

Came across Dpom having had some…

Came across Dpom having had some nightmare experiences with marketeers who have ran. Disastrous campaigns.

Been dealing with Lee and he got the campaigns up and running very quickly.

What I like about him is his approach to restrict needless spend and he’s put together a modest campaign with emphasis of gathering data and generating traffic for my niche industry. He’s also set up a further campaign and been very consultative and again suggested things in my best interest.

This way of working for me is ideal as I’m happy to run campaigns providing good levels of traction, generating real intent to book without being stung by google.

Very happy with what’s been done so far and will see what this brings.

Very happy with the ads and very happy with the responsiveness of service.

5 août 2022
Avis spontané
Noté 5 sur 5 étoiles

After months of a horrifying experience…

After months of a horrifying experience with our provider we found DPOM. Return on ad spend up, quality of lead up, and at last an ad spend that works for us. We've been dealing with Lee Harrop - he takes the bull out of an industry full of it!

22 août 2022
Avis spontané
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Réponse de DPOM

Thanks for taking the time to leave a great review Chris, I have passed your comments onto Lee.

It's really important to us that you get the best possible value from our service and I'm pleased to see that's happening and I'm confident Lee can continue to generate great results for you.

Thanks again!

Noté 5 sur 5 étoiles

Good company

Good company. Realistic expectations set from day 1 and good communication.

11 juillet 2022
Avis spontané
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Réponse de DPOM

Thank you for taking the time to leave this review Taimur!

Noté 5 sur 5 étoiles

A much improved Google Ad campaign

Lee has been extremely helpful in setting up & maintaining our current Google Ad campaign - especially working in a very niche area of the market.
All of the signs point towards a more efficient spend on relevant leads compared to when we were running this ourselves.

31 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

DPOM have stepped into a pig's ear of a…

DPOM have stepped into a pig's ear of a Google Ads setup and given it a complete makeover. The speed of action taken, always available to discuss and willing to take on changes or new campaigns, sets them out as a premier ad agency. Rebecca is polite and professional but more importantly, has laser-sharp attention to detail explaining changes and presenting changes in a way that makes it easy, even for a novice to understand. Their monthly rate is very reasonable and overall I cannot fault them. I'd recommend to any SME looking to get their ad account organised and fit for focused spend.

17 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service from DPOM and…

Brilliant service from DPOM and specifically our account manager Lee. We got in touch with them towards the end of 2021 after a pretty dreadful experience with a previous marketing company. We were cautious, as we hadn't had very positive experiences in the past but Lee was extremely attentive and helpful during our initial meetings so we decided to go ahead. We are so happy we did, in the next three months, Lee worked with us to tailor our marketing, going above and beyond to help us, and the results have been fantastic. With very reasonable prices, and great service Lee and DPOM have been an absolute pleasure to work with and we can't recommend them highly enough.

25 janvier 2022
Avis spontané

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