Drift Avis 177

Absolutely disgusted with the marketing practices of this company.

On Black Friday I decided to purchase 2 stone car air fresheners, I proceeded to purchase as a guest as I didn’t want to maintain a subscription and simply wanted to try the product.

Initially I was impressed, the packaging felt premium and the scent was great for the first few days (although a bit overwhelming on day one). However by 2.5 weeks there was no scent, which was slightly disappointing as I thought the stones were meant to last for 4 weeks

If this was the end of my experience I would have been satisfied enough to leave a 3 star review, but then I received an email today notifying me that my subscription had renewed and my order had been despatched; this was infuriating, if I don’t sign up to your service at checkout, don’t blindly initiate a subscription against my email address, that’s an awful way to conduct yourselves. To top it off, I then created an account with the same email, only to find the subscription cancellation mechanism does not work, the form gets stuck in a submission state.

Another telling sign that they are fine with blindly setting up subscriptions is the “I did not know this was a subscription” option on their cancellation form.

The chat bot on the website told me to perform the steps I just conducted and could not put me through to a customer agent, so now I’m stuck with an unwanted subscription that I cannot cancel open until support@ drift.co reply to my email

Ordered on the 5th December. No item received. Could not contact support. Eventually got hold of them. They ignored all emails. Say they resent a will review 29th dec for some reason. Said I was not happy as it was for Xmas, they refused refund then ignored all further messages. Scam company DO NOT ORDER FROM THESE PEOPLE. They also turn your one time order into a subscription and do not make this clear. Total scam

This company, unknowing to me, made a fraudulent order using my credit card for £20. Had to get my credit card cancelled. Shocking behaviour and the fact they can still operate based on other reviews.

Did one time purchase, and 3 months later I received a shipment I didn’t order and charged my credit card. 3 months later again! I have never signed up for their membership! The same happened with another friend and she also never signed up. So, they are charging people without their consent under the membership excuse.

I ordered just one air freshener and wanted to check my order status when I realised that it set up an automatic subscription once a month. This brand is sneaky and the biggest scam company I’ve ever encountered

I so wish I had read all reviews first before ordering from this company.
They will set you up a subscription without
consent.
I will never order from again !!!

2+ weeks for delivery of a tiny little diffuser is rediculous. Refund requires sending it back and paying shipping, offsets the entire cost, totally scummy/scammy. Avoid.

I ordered form drift, got my package and was missing 1 air freshner, no biggie, it happens. my complaint is customer service, you cant reach anyone at all. and when you send message you get no response, and the message thing that was on there would say will get you one out, but never recieved my replacement. and i paid for it and cant even get refunded or replacement

I had ordered a car freshener kit. What l thought was a one time order.ivs been receiving orders that I did not want. The drift website says to cancel your subscription. I don't have a subscription so I can't stop the orders that keeps coming. I wish them to stop

Misleading, pop up came up saying you get a 40% discount. It’s shows you the reduced price but doesn’t show it wasn’t a discount on what you ordered but a second item the same at 40% off.
Refusal to refund the second charge. Terrible customer service

The actual product does not live up to its billing, the fragrance doesn't last as long as Drift claim it will. But the most worrying thing about this company is that they subscribe you to repeat orders and attempt to take the funding from your payment method on a regular basis. I had to log onto PayPal to cancel a subscription that I never made. Please take my advice and stear well clear of Drift (Gent scents) poor products and potentially fraudulent payment methods.

Scammers. Items never arrived and putting you on monthly subscription without any confirmation by you or any information about it. Didn’t send any emails about subscription so if you buy one item you need login to web page into you account to cancel subscription

DO NOT BUY - I purchased starter kit and all was good. I have subsequently have two fake orders placed and money taken from my account. When contacted they always do the whoops sorry bollards total and utter scammers

I ordered a trial pkg on October 5th. Drift took $15.22 out of My bank account & sent nothing/Emailed over a handful of times with no response back from anyone in that company/Their phone number does not work at all so you can’t reach anybody by email or phone. I’ve been trying to find out where my package has been and now they go and charge me $19.02 on November 5th without my consent. Why would I order more product when I didn’t even get the first product? This company is a rip off.

They are back. Already sent in one review, but now confirmed this company is fraudulent. Drift set me up on a fraudulent reoccurring order subscription without my knowledge and continue to bill my credit card. I got on their site and cancelled the subscription they set up, but apparently it doesn’t work or they override it. This is a scam. If you make a one time order, they will set you up on a reoccurring subscription and even when cancelled they continue to bill you. Do not order from Drift. I will be reporting to this to State Attorneys General office.

The subscription is auto renew, and very difficult to cancel. The scents last a maximum of a few days, not very strong, and just useless afterwards.
NOT a value for the money, buy "Little Trees" instead!

Do not buy from this website. It’s a scam as are their products. Item received looked nothing like the item advertised and they don’t want to accept a return and full refund suggesting that I keep the product and they provide me with a 10% refund OR a 50% store credit- even though I’m returning the product within the return window timeframe. Buyer beware!!!

Absolutely horrendous customer service. Drift ordered a product on my behalf without my consent to use my card and will not own up to it. But I did not have a subscription, I ordered a one time product months ago and they used my card details to order more products. Now they are refusing a refund but ironically the products ordered never even arrived.
Their customer service are BOTS and not humans so it is impossible to get through to any human and I am now having to escalate this to the DCA and my governor because it’s become impossible

They will charge you every month and there is no way to contact someone for help. I can’t even log into to cancel my “subscription” because I don’t have an active account. I have screen shots that give me the message that I do not have an active account, but now that they have my credit card number…they are charging me!

I wish I had come here first! Recommended by a friend (who I will be speaking to about this!) I liked the scent in his car, asked him what it was and it was sold to me as a premium scent! Joke! Anyway because I am gullible when it comes to friends recommending things I bought, I was aware of the subscription and I thought that was a good idea. I wasn't aware however that it was posted from the MOON!!! TWO WEEKS to deliver a small air freshener, that they got wrong anyway! sending me refills instead of clips and scent, and then their bot tried to argue that I hadn't ordered them when in the email I received for order confirmation it clearly stated that I had. Still waiting for these clips to arrive! Do not buy, do not click, forget the website and block it!!