Drivalia UK - LIVERPOOL CITY Avis 

This sad saga continues. I spoke to CS and here is their reply Dear Ms Murphy, Thank you for getting in contact with us in regards to your recent hire. I can see from your booking that a credit card was not present and we offered the option of a credit check and taking out our excess protection package at an extra charge. The booking was a pre-paid reservation which you agreed to the Terms of Rental at the time of booking, on this occasion we will not be looking to issue a refund on this matter. I understand that this is not the response that you wanted. However, it is our final response and the case is closed. If you continue to dispute the charge, then you are at liberty to raise your case with the Alternate Dispute Resolution Service Kind regards, Dan Roberts Liverpool City Branch Manager. THEY DID NOT OFFER ME THE OPTION OF A CREDIT CHECK THIS IS A DOWNRIGHT LIE and did they forget that on the 'phone recently they told me that they had carried out a credit check ?????????

i was about to rent a car from Drivalia but thought i would check the reviews, it seems people are being hit with extra charges because their credit cards dont have embossed numbers!! for this reason i am going elsewhere, its a shame because this company is closer but i would rather travel further and not be ripped off.

I have used Drivalia at Liverpool airport a number of times. Always friendly and efficient. I dealt with Tony Repoion this time who was so helpful as there had been a mix up with the pick up time.

Tony was a true gent! Made the process quick and enjoyable and even gave me a lift to the airport!

Rip off, beware of hidden charges. They charged me an extra £30 per day because my credit card was not embossed. Banks rarely send embossed cards now.

Absolutely shocking service booked a car 3 weeks in advance for holiday all booking confirmed arrived to collect car was told the car wasn’t there and they were trying to find the car or a different one I booked a premium model was told sorry we phone you if one turns up disgusting service staff at branch no clue customer service over phone no help just passing the problem back to the branch don’t hire from these completely mess my holiday plans up never again

Thank you Lynsey and all the staff at Drivalia Liverpool, my car rental experience was Amazing and stress free, they are always willing to help you with anything and give you the best deal. Will definitely recommend this company. Thank you , will definitely comes back.

I booked a car from Drivalia through a broker, I received the necessary documents via email.
When I arrived at the office to collect the car I was told there was no car available.
I was then told 'this always happens with brokers'. I asked if there was another car available & was told 'no, not until Thursday (25/07). I was not able to wait until then.

Firstly, I did not realise I was booking through a broker when I booked the car having never needed a hire car before.

Secondly, only when I received the paperwork did it tell me they expected a £1,500 deposit - this is a ridiculous amount of money to expect an average person to pay.

Thirdly, at no point did the broker or Drivalia let me know that there was not a car available for me.

Fourthly, I had to take a days emergency leave as I was meant to collect the car and go straight to work, instead I needed to try to arrange another car with another company.

Fifthly, When I tried to cancel the car hire and have my money refunded, I received an auto-message to say if I wanted a refund I needed to cancel before the collection time.

Sixthly, I have sent 2x messages to the broker via their complaint portal and have auto-message but no actual response.

I am so annoyed that I am currently out of pocket by £165 and a days annual leave, as well as a few additional grey hairs for good measure.

On a final note the bloke at the office was gruff and the woman at the office, little to no help, aside from telling me 'this always happens with broker bookings', as if that is ok. She did allow me to sit and try & book another but whilst I was there there was another lady who was supposed to collect a vehicle on 20/07 but was given the run around, losing 3x days of her holiday, just as she made the payment, she was told the tyre had thrown a fault so was then left sat waiting for that to me organised.
Another lady came in and whilst she had made an error in her booking was offered a vehicle the following morning (23/07), I was astounded as I had been told nothing was available until Thursday (24/07).

My whole experience with Drivalia has been awful.

We had swift experience with the car hire. Peter was friendly and gave a comprehensive explanation to ease the process. Overall good and recommended

Can’t thank lyndsey in the Liverpool Vauxhall road branch enough for making renting a van so easy goes above and beyond every time great asset to the company and pleasure to rent off nothings ever a problem and always helps find a solution to any headaches thank you so much apreciate everything

I've been using Drivalia for the past year or so from Edinburgh to Liverpool. I can't fault anything - the staff are professional and friendly, the cars clean and well serviced. Easy handover and drop-off. Perfect service and cheap.

I have rented vehicles from initially easirent and now Drivalia for approx 8 years now and I have never had any issues. Very prompt pick ups and the staff make the process easy and friendly. They certainly offer the best rates!! Thankyou

Great customer service

Ive rented many times from Drivalia, Liverpool John Lennon Airport. All my experiences have been very positive and I would highly recommend. Peter has dealt with the majority of my bookings and every time, he has been very obliging and helpful. Great price too!

Being a relatively new and small hire company, I was sceptical and wasn’t sure what to expect. I initially chose Drivalia because they are the only company at Liverpool airport who let you collect a car up to midnight. All other companies close at 6pm. We had a brilliant service from Gareth who processed our hire and Tony who sorted the return for us. Both were very helpful and made the whole process quick and very efficient. I would absolutely use Drivalia again and would recommend them to anyone wishing to hire a car at Liverpool airport. Competitive prices, great cars and excellent service. What more could you ask for? Well done Gareth and Tony.

Worst van hire ever, I have been hiring vans on and off for 40 years. My first experience with this company was positive,this time however I hired a Luton tail lift which I collected the keys on a Saturday and the van was left outside the compound for me to collect that evening. I hadn't gone 2 miles when the orange warning triangle came on. I carried on to my store, about 8 miles applied the hand break so I could jump out and open the gates and the van rolled away! I thought I would get one load and head back. Tried to use the tail lift and the offside wouldn't come down unless you jump on it, button on nearside, I am on my own!. Decided to abandon what I needed to do returned van next morning although it was on a 2 day hire and the branch manager was less than help full and offers me a two day hire with a discount. Refund refused

Couldn't be more happier with the van and service provided by everyone 2nd to none, everything wasn't to much trouble. Highly recommend this company, thanks from all of Balance care from making our holiday special Darren, Tony and Paul cheers guys

SCAM - rented a car from this company in March 2024, this is now May 9th, 2024, and they have saved my card details and billed me without my consent for an offence that wasn't me, complete fraud.

delete my card details and you will not get another penny from me!!

So easy to make the booking and then extend.
Tom in the Liverpool branch was great so helpful.
The whole process was easy and super quick!

I would never ever use or recommend drivalia to anybody, ì rented a car from them last November and because I didn't have £1500 security deposit on my bank card I had to pay £200 extra to rent the car that I had already paid for when I booked it, we were left waiting to be picked up at the car park for an hour and a half in strong wind and rain. Today, the 3rd of May I get a notification from my revolut card that my account was frozen as drivalia tried taking £114 from my card. Almost 7 months later!!!. I meant to leave a review in November but as the days went by I let it go, but today really really disgusted me and I just had to leave this review and I hope it will help others to make a better, safer and cheaper decision in time. I really don't believe the 5 star reviews and it's funny how it's all 5 star and 1 star, no 2,3 or 4 stars in the reviews.