Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have purchased Modula Falcon 550l roof box, it was delivered in few days time without any issues. Fast and professional delivery by DX, cant complain. Boxed and protected, promising ABS quality, wil... Voir plus

Noté 5 sur 5 étoiles

Purchased a set of roof bars and fitting kit. Delivery was quick and free. Unfortunately a small non-integral part was broken. Contacted via email with photos late after office hours, not expecting a... Voir plus

Noté 5 sur 5 étoiles

Quality product which fits very neatly (BMW 320i f31 touring). I particularly like that its a thick-ish rubber type moulding rather than the thin, but tough, plastic of other manufacturers. Would be h... Voir plus

Noté 5 sur 5 étoiles

This company sets the standard for customer service - nothing short of exceptional Ordered roof bars couple of years ago. One endcap fell off during wash I think Tried to order replacement caps - D... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

DriveDen is a leading UK retailer of custom-fit and universal car travel accessories including; roof bars, roof boxes, car bike racks, dog guards, car mats, rubber boot liners, ice scrapers and much more. So whether you're looking to protect your new vehicle or equip your SUV for your next getaway, DriveDen will have the tailored essentials you need to get road trip ready.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(3 405)

94 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Quality product which fits very neatly…

Quality product which fits very neatly (BMW 320i f31 touring). I particularly like that its a thick-ish rubber type moulding rather than the thin, but tough, plastic of other manufacturers. Would be happy to buy the same again for another vehicle if needed.

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service.

Purchased a set of roof bars and fitting kit. Delivery was quick and free. Unfortunately a small non-integral part was broken. Contacted via email with photos late after office hours, not expecting a reply until the following day. However a response and solution was sent in reply late that evening. A new part was sent out and, received a day later. The customer service went above and beyond my expectations. I couldn't recommend them enough.

28 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great

Items arrived on time.
Items fitted perfect.
Good quality received

28 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Very poor aftercare

Very poor aftercare and extremely frustrating customer service. I reported a clear fault with the roof bars: two fittings tightened correctly and two did not, no matter where they were positioned. I spent hours trying every adjustment suggested, but the issue remained the same.

Replacement parts were sent, but they were insufficient and did not include everything needed to actually repair the bars. I was then left going around in circles, despite the product being advertised as suitable for my vehicle and still being within warranty.

I felt I was not being listened to and that the company was more interested in pushing the issue back onto me than resolving it properly. Very disappointing service and I would not recommend.

27 avril 2026
Avis spontané
Logo de DriveDen

Réponse de DriveDen

Hi Marc,

We’re sorry to hear that you were disappointed with the aftercare service you received.

We appreciate that roof bars are an important purchase, and we understand how frustrating it must have been to spend time trying different adjustments without resolving the issue. We also apologise if our communication left you feeling unheard at any stage of the process.

As discussed during the support process, the roof bars had been in use for over two years and we were happy to replace any parts needed under warranty to try and resolve the fitting issue on your new car. We also explained that when changing vehicles, roof bar systems are not always fully compatible between cars.

That said, we still wanted to help where possible and offered replacement parts (where available), along with further assistance if the affected components were returned to us for inspection, however this offer was not accepted.

We’re sorry that on this occasion we were unable to meet your expectations, but we do appreciate your feedback and will use it to improve our customer service experience going forward.

Kind regards,
DriveDen Customer Services

Noté 5 sur 5 étoiles

Perfect fit - Volvo XC40 Boot 2022

The delivery was quick - next day, the mat fits perfectly and is easy to wipe clean. Plus, it didn’t have that ‘plastic/rubber smell’ and it’s really non-slip.

Mat arrived rolled up, but it flattened out quite quickly.

16 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Order

Desire payment being taken and numerous emails stating the parcel
Is arriving, a week later still no parcel and no specific Update as such not a good service especially given the cost of the item

24 avril 2026
Avis spontané
Logo de DriveDen

Réponse de DriveDen

Hi Cat,

Unfortunately we can't find an order number or any email correspondence associated with this review. We believe you have have transacted with an organisation that is impersonating our business and is acting fraudulently.

Please can you get in touch with a member of our team via hello@driveden.com with your order number or details of the sale so we can investigate (we can offer an immediate refund or dispatch of goods if we are mistaken).

Do also query this transaction with your credit card provider for the missing goods as this could be associated with an overseas fraudulent company. We operate solely in the UK on www.DriveDen.com (plus our eBay/Amazon channels), you shouldn't be charged in any currency other than GBP.

Sorry for any inconvenience caused.
Kind regards,
DriveDen Customer Services

Noté 5 sur 5 étoiles

I purchased a rubber boot mat recieved…

I purchased a rubber boot mat recieved it within days in secure packaging was a perfect fit as described on line quality is exceptional will recommend driveden to my friends and family and will definitely buy from them again

4 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Found this site as was looking for roof…

Found this site as was looking for roof bars for our new car . Found this simple to use site it was just put your reg in and there they were so simple l then see they do roof boxes so got one of them . And with in 2 days the roof bars and roof box was on the car . Straight forward and simple with a great price what more could you ask for .

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Volvo V60 boot liner

Ordered online and was delivered super quick. Fabulous, quality product and a perfect fit. Less than a third of the OEM price and in my opinion, superior quality. Well packaged for transit. Highly recommended.

31 mars 2026
Avis spontané

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