I'm a regular customer so that in itself should speak volumes. I bought a Chateaubriand... It was off the chart! Thanks to my mum and obviously, the instructions, it cooked to perfection. A very... Voir plus
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Lisez les avis des autres
Ordered beef cheeks which were absolutely disgusting, even the dog left them. Just brown tasteless water and strings of fatty beef. I left a review on the actual site but it has been removed by D... Voir plus
The delivery arrived on time: the food especially the pork terrine and the hock ham and pea soup were in our view exceptional ! Well done artisans working with Dukes Hill !
Appalling service with this company. The hamper arrived with melted ice packs and the meat spoiled, rotten and stinking. I emailed their customer services department, enclosing a photograph of the sta... Voir plus
À propos de l'entreprise
- Épicerie fine
- aussi dans
- Boucherie-charcuterie
- Charcutier
- Magasin de produits gourmets
- Produits carnés
- Service de livraison des courses
Écrit par l'entreprise
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Écrit par l'entreprise
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Coordonnées de contact
4,3
Excellent
24 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
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delivery service was chaotic
delivery service was chaotic, instructions to leave in a cool place ignored, insufficient ice block packaging for high summer temperature, sadly after many years of successful and efficient order proccess,I feel I have been completely let down.
19 juillet 2026
Réponse de DukesHill
We’re very sorry to hear about your recent delivery experience, particularly after many years of ordering from DukesHill. We completely understand how disappointing it must have been to feel let down on this occasion.
Your delivery instructions should have been followed, and we’re also sorry to hear about your concerns regarding the packaging and ice packs during the warmer weather. We take the safe delivery and condition of our products very seriously, and your feedback will be shared with the relevant teams.
We can see that a member of our team has now reached out to you directly regarding your experience, and we hope we’re able to resolve your concerns and restore your confidence in DukesHill.
Thank you for your continued custom over the years, and please accept our sincere apologies for the disappointment and inconvenience caused.
Kind regards,
The DukesHill Team
Excellent marketing. Disappointing reality
I visited Dukes Hill because I was specifically looking for genuinely nitrate and nitrite free bacon.
The website immediately creates the impression of exceptional quality and traditional craftsmanship. It proudly describes itself as "Champions of the Artisan" and speaks about its unwavering commitment to quality, authenticity and traditional methods.
Their Smoked Dry Cured Back Bacon continues the same theme, describing "proper British bacon", "time honoured smoked dry cured back bacon", "dry cured by hand", "artisan bacon like it used to be", "British outdoor bred pork", "traditional British methods" and "award winning quality".
Reading this, I naturally expected a product made with simple, traditional ingredients.
Then I looked at the ingredients.
Alongside the British pork, salt and Demerara sugar were potassium nitrate, sodium nitrite and sodium ascorbate, exactly the curing additives I had been trying to avoid.
There is absolutely nothing wrong with a company choosing to use these preservatives. They are widely used throughout the meat industry and customers can make their own informed decisions.
My criticism is something quite different.
The marketing creates an image of artisan food, traditional methods and authenticity, yet the ingredients reveal a conventionally cured bacon using the same preservatives found in countless supermarket products. That simply wasn't what I was expecting after reading the website.
This wasn't an impulse purchase. I had specifically searched online for nitrate and nitrite free bacon and Dukes Hill appeared to fit that brief. I had even bought bacon from another artisan supplier so we could cook them side by side in a taste test.
That idea disappeared as soon as I read the ingredients.
What disappointed me most was the contrast between the carefully crafted marketing and the reality of the product. There is so much emphasis on craftsmanship, heritage and tradition that it is very easy for customers to assume the ingredients reflect that philosophy.
They don't.
If you're happy buying conventionally cured bacon containing potassium nitrate and sodium nitrite, you'll probably enjoy it.
However, if, like me, you're specifically trying to avoid these additives, don't rely on the beautifully written descriptions. Read the ingredients first.
In my opinion, the marketing promises far more than the product actually delivers, and I came away feeling disappointed.
30 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to share your feedback. We are very sorry that our product description left you disappointed, particularly as you had specifically been looking for bacon without nitrates or nitrites.
We completely understand the point you are making. Our references to traditional methods and artisan craftsmanship are intended to describe the care, provenance and processes behind our products, rather than to suggest that the bacon is nitrate or nitrite free. However, we appreciate that the wording used led you to form a different expectation, and we are sorry for the disappointment this caused.
We aim to provide clear ingredient information for our products so that customers can make an informed decision before purchasing, particularly where there are specific ingredients they wish to avoid. Our Smoked Dry Cured Back Bacon does contain the curing ingredients you have highlighted, and we appreciate that this meant the product was not suitable for what you were specifically looking for.
Your comments regarding the relationship between our product descriptions and ingredient information are valuable, and we will ensure this feedback is shared with the relevant team. We never want our customers to feel misled, and feedback such as yours helps us understand where our messaging could be clearer.
We are sorry that on this occasion the product did not meet your expectations, and we appreciate you bringing your concerns to our attention.
The DukesHill Team
Great selection of artisan foods. I bought a gift card for a special birthday. The recipient was delighted as had a huge choice of quality food productsx
Fantastic idea as a gift card for a special occasion.
22 juillet 2026
Réponse de DukesHill
Thank you so much for your wonderful review.
We're delighted to hear that your gift card was so well received and that the recipient enjoyed choosing from our range of artisan food products. There's nothing better than knowing we've been able to play a small part in making a special birthday even more memorable.
We really appreciate your kind words and hope to help with many more special occasions in the future.
Review of all the ordersAll the food I have ordered as been of…
All the food I have ordered as been of top quality.The order line is good service and the delivery service is good.There has been a couple of hiccups but they have been resolved quickly.
31 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for your lovely review.
We're delighted to hear that you have been pleased with the quality of our products, as well as the service provided by our order line and delivery teams. We really appreciate your kind words and are pleased that any issues you've experienced have been resolved quickly.
Thank you for your continued support, and we look forward to providing you with more delicious products in the future.
Easy to order fresh meat and arrives on…
Easy to order fresh meat and arrives on day selected.
Well packed and items well sealed to keep fresh.
22 juillet 2026
Réponse de DukesHill
Thank you for your lovely review.
We're delighted to hear that you found ordering with us easy and that your delivery arrived as expected. It's great to know that you were pleased with the packaging and that your products arrived well sealed and fresh.
Thank you for choosing DukesHill, and we look forward to serving you again soon.
Great food delivered on time one of the…
Great food delivered on time one of the best hams we have eaten
21 juillet 2026
Réponse de DukesHill
Thank you so much for your lovely review.
We're delighted to hear that you enjoyed your order and that your ham was one of the best you've eaten. It's wonderful to know that the quality of our food and our delivery service met your expectations.
Thank you for choosing DukesHill, and we look forward to bringing you more delicious products in the future.
Delivery
The Delivery was delivered.
However, I did not get notified in anyway that it was delivered.
It was left on my front door step for over 5 hours
26 juillet 2026
Réponse de DukesHill
We’re very sorry to hear about your delivery experience. We completely understand your concern and frustration at not receiving any notification that your order had been delivered, particularly as this resulted in the parcel being left on your doorstep for over five hours.
This is certainly not the experience we want for our customers, and we will make sure your feedback regarding the lack of delivery notification is passed on to the relevant team.
We can see that a member of our team has now reached out to you directly regarding your experience, and we hope we can help resolve your concerns and put things right.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
The DukesHill Team
Outstanding service from start to…
Outstanding service from start to finish. Amazing products.
21 juillet 2026
Réponse de DukesHill
Thank you so much for your wonderful review!
We're delighted to hear that you found both our service and our products outstanding. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Love buying from DukesHill the choice…
Love buying from DukesHill the choice is amazing,, the quality is great and customer service first class.
21 juillet 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're thrilled to hear that you enjoy shopping with DukesHill and that you've been pleased with our range, the quality of our products, and the service you've received. Your kind words mean a great deal to the whole team.
We really appreciate your support and look forward to welcoming you back again soon!
Réponse de DukesHill
Thank you so much for your wonderful review!
We're delighted to hear you enjoyed our produce and found our team helpful. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The DukesHill Team
Bad presentation of cheeseboard just…
Bad presentation of cheeseboard just dumped in package. This was a birthday present and was quite embarrassing.
20 juillet 2026
Réponse de DukesHill
Thank you for taking the time to share your feedback. We're very sorry to hear that the presentation of the cheeseboard didn't meet your expectations, especially as it was intended as a birthday gift.
We understand how disappointing and embarrassing this must have been. We will be raising your comments with our team to review our packaging and presentation standards to help ensure this doesn't happen again.
Thank you for bringing this to our attention, and we appreciate your honest feedback.
First class experience
First class experience. But I would like to point out that my name is BROWNSILL not BROWENSILL. Apart from that everything is okay.Thank you.
20 juillet 2026
Réponse de DukesHill
Thank you for your review, and we're delighted to hear that you had a first-class experience with us.
We sincerely apologise for the spelling error in your name and appreciate you bringing this to our attention. We understand how important it is to get these details right and can ensure this has been corrected.
Thank you again for your kind feedback, and we look forward to serving you again soon
My order (which was for a special…
My order (which was for a special occasion) did not arrive. I phoned Dukeshill the following day, who were already away that there was an issue with the parcel, yet they hadn’t let me know!
There was no time to re order. Dukeshill offered a refund.
Had they let me know I wouldn’t have been left waiting all day, and would have had time to re order. We will not order again.
A member of the team offered me a refund. Nothing more, nothing less, and that was after I had emailed them.
25 juillet 2026
Réponse de DukesHill
We are so sorry to hear about your experience and sincerely apologise for the disappointment and inconvenience this caused, especially as your order was intended for a special occasion.
We completely understand how frustrating it must have been to spend the day waiting for your delivery, only to later find out there had been an issue that prevented it from arriving. We appreciate that receiving a refund could not make up for the missed occasion.
A member of our team has reached out to you directly to discuss this further and to see if we can put things right.
Kind regards,
The DukesHill Team
4* quality.
25 juillet 2026
Réponse de DukesHill
Thank you for your review! We're delighted to hear you were pleased with the quality of your order. We hope we'll have the opportunity to make your next experience a 5-star one, and we look forward to welcoming you back soon.
Highly recommend.
DukeHill have recently acquired Donald Russell who I have ordered from previously. I placed my first order and was delighted with the service provided by DukesHill. The products were of high quality. I will most certainly be ordering from Dukeshill again - I just wish they did not use DPD to "deliver" as they are undoubtedly the worst delivery company in the UK
24 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you so much for your wonderful review.
We're delighted to hear that your first DukesHill order was such a positive experience and It's especially lovely to know that we'll be welcoming you back again.
We also appreciate your feedback regarding our delivery partner. We understand how important a reliable delivery service is, and we'll be sure to share your comments with the relevant team.
Thank you again for taking the time to leave your review, and we look forward to serving you again soon.
Food excelent
Food excelent, packaging impeccable, excellent throughout. I am telling all my friends about D H
30 juin 2026
Réponse de DukesHill
Thank you so much for your fantastic review!
We're delighted to hear that you enjoyed the food and that you were impressed with your overall experience. It's especially wonderful to know that you're recommending DukesHill to your friends - there's no greater compliment.
Thank you for your support, and we look forward to serving you again soon!
Good quality.
the products are good quality as opposed to supermarket quality, no horrible white residue on frying. good thickness and flavour. wood definitely buy again.
The only negative is the delivery. you need to make sure you are in on delivery day. they leave it outside and drive away before I even opened the door. I think Dukes hill need to have strong words with the courier.
24 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to share your detailed feedback.
We're delighted to hear that you enjoyed the quality, thickness, and flavour of our products, and that they compared favourably to supermarket alternatives. We take great pride in sourcing and preparing products to a high standard, so it's wonderful to know you would order from us again.
We're sorry to hear about your delivery experience. We understand the importance of parcels being handled carefully and left in accordance with delivery instructions. We will certainly share your comments with our delivery partner and review this with them to help improve the service.
Thank you again for your support and feedback. We look forward to welcoming you back for another order soon.
Excellent
Was kept informed throughout the process, delivery on time, quality of ham and shortbread, excellent … as usual!
Many thanks.
11 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for your wonderful review.
We're delighted to hear that you were kept informed throughout the process and that your delivery arrived on time. It's fantastic to know that you enjoyed the quality of our ham and shortbread. We take great pride in providing products that our customers can rely on and enjoy time and time again.
Thank you for your continued support and kind words. We look forward to serving you again soon!
After complaint
After complaint, the customer service team made contact and apologised and sorted things out with good grace and generosity. The products remain top quality. Thank you for following up. Nick
20 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you, Nick, for taking the time to update your review.
We're pleased we were able to resolve the issue for you and that our Customer Services team could put things right. While we're sorry your experience initially fell short of expectations, it's great to hear you were happy with the way it was handled.
We're also delighted to know you're continuing to enjoy the quality of our products. Thank you for your understanding and your kind words. We really appreciate your feedback and look forward to serving you again soon.
The delivery service aren't reliable
The delivery service aren't reliable, we have found with DPD they ignore your instructions and in this case (order no #558873) the weather was very hot, the box was left on the doorstep, not inside the porch as constantly instructed to DPD, in the blazing sun, hence the contents had defrosted. We ate as much as we could cook immediately but not happy had to throw some out!
8 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to share your feedback, and we're very sorry to hear about your delivery experience.
We understand how frustrating it is when delivery instructions aren't followed, particularly during hot weather. While we work closely with our delivery partners, we're sorry that your parcel was left in direct sunlight rather than in your porch as requested. We will escalate a complaint to the courier used.
We'd also like to reassure customers that our products are not intended to arrive frozen. They are packed to stay chilled in transit, so it is perfectly safe for them to arrive cool rather than frozen. However, if any products arrive no longer cool to the touch, we would always encourage customers to contact our Customer Services team as soon as possible so we can investigate and put things right.
Thank you again for bringing this to our attention. Your feedback helps us continue to improve both our service and the delivery experience.
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