Appalling service with this company. The hamper arrived with melted ice packs and the meat spoiled, rotten and stinking. I emailed their customer services department, enclosing a photograph of the sta... Voir plus
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Lisez les avis des autres
The ham was delicious as usual however the delivery driver left it on the step of another house up the road. The owner of that house came across it when he happened to open his front door. Luckily th... Voir plus
This is the second Beef Wellington and my third order to date and I introduced a new client too who had the Beef Wellington and other products for his first order and we were totally impressed with... Voir plus
Such beautiful food! We ordered a meal for 2 and it was all delicious, easy to cook and such generous portions. Beautifully and carefully packed. My one slight suggestion would be to include a print... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Épicerie fine
- aussi dans
- Boucherie-charcuterie
- Charcutier
- Magasin de produits gourmets
- Produits carnés
- Service de livraison des courses
Écrit par l'entreprise
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Écrit par l'entreprise
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Coordonnées de contact
4,3
Excellent
24 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Appalling service ..
Appalling service ... three weeks after ooking my ham for delivery I am still waiting for its arrival.
I will not be purchasing from you again.
12 août 2026
Réponse de DukesHill
We’re very sorry for the delay with your order and completely understand how disappointing and frustrating this must have been, particularly after waiting three weeks for your ham to arrive. This is certainly not the level of service we aim to provide.
We can see that a member of our team has now sent you an email regarding your order and the issues you’ve experienced. We hope this helps to resolve the situation, and we sincerely apologise for the inconvenience and disappointment caused.
We’re very sorry to hear that this experience has left you feeling that you wouldn’t purchase from us again. We do hope we have the opportunity to restore your confidence in DukesHill in the future.
Kind regards,
The DukesHill Team
Excellent service
The web site is very good. Clear details of what is available. Service was amazing. Delivery prompt and items very well packed and protected (the company took the excessive heat into account and arranged for delivery to be made earlier in the day. Very impressed.
12 août 2026
Réponse de DukesHill
Thank you so much for your fantastic review!
We're delighted to hear that you found our website clear and easy to use, and that you were so impressed with the service you received.
It's particularly lovely to hear that the extra care taken with your delivery during the hot weather was appreciated and that everything arrived promptly, well packed and protected.
Thank you for choosing DukesHill and for taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The DukesHill Team
Excellent customer service and amazing…
Excellent customer service and amazing meats delicious
12 août 2026
Réponse de DukesHill
Thank you so much for your wonderful review!
We're delighted to hear that you received excellent customer service and, most importantly, that you found our meats delicious.
Your kind words mean a great deal to the whole team. Thank you for choosing DukesHill, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Dukeshill you are simply the best I…
Dukeshill you are simply the best I can't thank you enough for the kind and pleasant service I have received I am over the moon with the items I've received from you I will be ordering again soon thanks again
10 août 2026
Réponse de DukesHill
Thank you so much for such a wonderful review!
We're absolutely delighted to hear how happy you are with both the service you've received and the products you've ordered. Comments like yours really do mean a great deal to the whole DukesHill team.
Thank you for your kind words and continued support. We can't wait to welcome you back for your next order!
Kind regards,
The DukesHill Team
The best ham...
Fantastic products including very tasty ham. Supplied well packed in recyclable packaging. On time and as promised. Highly recommended
30 juillet 2026
Réponse de DukesHill
Thank you so much for your fantastic review and recommendation!
We're delighted to hear how much you enjoyed our ham and that everything arrived on time, well packed and exactly as promised. We're also pleased that you appreciated our recyclable packaging.
Your kind words and support mean a great deal to the whole team, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Bacon and Hams outstanding but sadly…
Bacon and Hams outstanding but sadly the Buttermilk Pork Milanese is unpleasant, overly seasoned and thick crust, only left on trustpilot as dukeshill site allows me to write the review but no button to submit it.
Date is approximate
1 juin 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve been pleased with our bacon and hams, although we’re very sorry that the Buttermilk Pork Milanese didn’t meet your expectations.
We appreciate your comments regarding the seasoning and coating, and we’ll make sure this feedback is passed on to our product team for consideration.
We’re also sorry to hear that you experienced difficulty submitting a review through our website. Thank you for bringing this to our attention, as we’ll ensure this feedback is shared with the relevant team to look into.
We really appreciate your custom and hope that, despite the disappointment with this particular product, you continue to enjoy your DukesHill favourites.
Kind regards,
The DukesHill Team
Very professional great service and…
Very professional great service and excellent product lis
30 juillet 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you found our service professional and that you were pleased with both the service and the quality of our products.
We really appreciate your kind words and support, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Excellent quality products
31 mai 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you've been pleased with the quality of our products. Providing exceptional quality is incredibly important to us, so your feedback means a great deal to the whole team.
Thank you for choosing DukesHill, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Opened a package of bacon only to find…
Opened a package of bacon only to find the top was bacon under that there was what I would say of cuts of bacon it didn’t seem like the type of experience I should have from this company Bryan
12 juillet 2026
Avis spontané
Réponse de DukesHill
Hi Bryan,
We’re very sorry to hear about your experience with the bacon you received. This certainly doesn’t sound like the quality or presentation we would expect, and we completely understand your disappointment.
We’d really appreciate the opportunity to look into this further and make things right. Please get in touch with our Customer Service team at help@dukeshillham.co.uk, quoting your order number and, if possible, including a photograph of the bacon and packaging. This will allow our team to investigate what has happened.
Thank you for bringing this to our attention, Bryan. Your feedback is very important to us and helps us ensure we continue to maintain the high standards our customers expect from DukesHill.
Kind regards,
The DukesHill Team
DISAPPOINTING- NO DELIVERY
DISAPPOINTING NO DELIVERY! - We ordered a ham on the 8th July to be delivered on 31st July to Tresco in the Scilly Isles for a family 70th birthday celebration whilst on holiday there. Knowing that delivery to the Scilly Isles can be tricky (2 years ago the ham arrived 3 days late), we wanted to give them plenty of time to arrange the delivery - DukesHill's website states that delivery to the mainland takes 1 day and to the islands in the UK, 2 days - despite calling DukesHill Customer Service on Friday 31st July and Saturday 1st August and being told that delivery would definitely be on Saturday (1 day late) nothing was received. On Saturday afternoon DPD's website was showing that the item had been delivered but on further investigation and numerous phone calls on Monday morning we found out that it had been delivered but to DPD's own depot in Hayle, where it then takes up to 7 days to be delivered to the islands!!! How can DukeHill use a company that operates like this for perishable goods. Whilst some blame may be apportioned to DPD, why state on your website that it only takes 2 days for island deliveries? when I was clearly told by DPD that they wait for a full pallet before they deliver to the islands - After our 6th call to DukesHill we were told we could have a refund or they could send another ham by a different courier that would definitely get there in 2 days (5 days late) - our question must be why wasn't this alternative courier used in the first place? no-one wants to receive a perishable item 11 days after it has been despatched! and why would we now want a ham that missed the birthday celebration and we only have 2 further days left of our holiday. Whilst this is not a review on the actual product (we have nothing to review!) it is a huge disappointment that after numerous phone calls and a clear lack of customer service we have received no apology from DukesHill who must take responsibility for the delivery of the items they dispatch. We have ordered from DukesHill before but I very much doubt we will again as we have zero confidence that we will actually receive our order.
1 août 2026
Réponse de DukesHill
Thank you for taking the time to leave such detailed feedback. We are very sorry for the disappointment and frustration caused, particularly as your order was intended for such an important family celebration.
We completely understand why you placed your order well in advance and relied on the delivery information provided on our website. Given the destination, we should have ensured that the delivery service used was appropriate and that the information and assurances you received from us were accurate. We are especially sorry that you had to make repeated calls to both ourselves and the courier to establish what had happened. This is certainly not the level of service we want our customers to experience.
We also appreciate your frustration at discovering that the parcel showing as "delivered" had in fact only reached the courier's depot, with a potentially significant onward delay. For a perishable product, and one required for a specific occasion, we fully recognise why this was unacceptable.
Most importantly, we are sorry that you were left feeling that we had not taken responsibility or properly acknowledged the inconvenience caused. Regardless of the issues encountered by the courier, your order was placed with DukesHill and you were entitled to expect clear communication and a reliable service from us.
Your comments regarding our stated delivery times to the islands, the courier service used and the handling of your enquiries are all valuable feedback and will be taken seriously. We are genuinely sorry that on this occasion we let you down and that the experience has affected your confidence in ordering from DukesHill again.
The DukesHill Team
Disappointed
I was disappointed because from the outset I was under the impression that the produce was everything I was looking for. I did order but was bitterly disappointed with the taste, I was expecting dry old fashioned bacon and got watery white glunky liquid in the pan!
They did get in touch when I complained and gave me a me a complimentary order but I was so disappointed I never ordered again! Such a shame because from the pictures on line it looks like the bees knees. The delivery was very good .
23 janvier 2026
Réponse de DukesHill
Thank you for taking the time to share your feedback.
We're very sorry to hear that our bacon didn't meet your expectations, particularly as you were looking for a traditional dry-cured product. We were pleased to have the opportunity to speak with you at the time and provide a complimentary replacement, but we're sorry to hear that your experience left you feeling unable to order from us again.
The white liquid you described isn't something we would typically expect to see with our dry cured bacon, so we're sorry if this affected your enjoyment. We take great pride in the quality of our products, and your comments have been shared with our team for review.
We're pleased to hear that you were happy with the delivery, and we hope that one day you'll consider giving us another opportunity to provide you with the quality experience we're known for.
delivery service was chaotic
delivery service was chaotic, instructions to leave in a cool place ignored, insufficient ice block packaging for high summer temperature, sadly after many years of successful and efficient order proccess,I feel I have been completely let down.
19 juillet 2026
Réponse de DukesHill
We’re very sorry to hear about your recent delivery experience, particularly after many years of ordering from DukesHill. We completely understand how disappointing it must have been to feel let down on this occasion.
Your delivery instructions should have been followed, and we’re also sorry to hear about your concerns regarding the packaging and ice packs during the warmer weather. We take the safe delivery and condition of our products very seriously, and your feedback will be shared with the relevant teams.
We can see that a member of our team has now reached out to you directly regarding your experience, and we hope we’re able to resolve your concerns and restore your confidence in DukesHill.
Thank you for your continued custom over the years, and please accept our sincere apologies for the disappointment and inconvenience caused.
Kind regards,
The DukesHill Team
Excellent marketing. Disappointing reality
I visited Dukes Hill because I was specifically looking for genuinely nitrate and nitrite free bacon.
The website immediately creates the impression of exceptional quality and traditional craftsmanship. It proudly describes itself as "Champions of the Artisan" and speaks about its unwavering commitment to quality, authenticity and traditional methods.
Their Smoked Dry Cured Back Bacon continues the same theme, describing "proper British bacon", "time honoured smoked dry cured back bacon", "dry cured by hand", "artisan bacon like it used to be", "British outdoor bred pork", "traditional British methods" and "award winning quality".
Reading this, I naturally expected a product made with simple, traditional ingredients.
Then I looked at the ingredients.
Alongside the British pork, salt and Demerara sugar were potassium nitrate, sodium nitrite and sodium ascorbate, exactly the curing additives I had been trying to avoid.
There is absolutely nothing wrong with a company choosing to use these preservatives. They are widely used throughout the meat industry and customers can make their own informed decisions.
My criticism is something quite different.
The marketing creates an image of artisan food, traditional methods and authenticity, yet the ingredients reveal a conventionally cured bacon using the same preservatives found in countless supermarket products. That simply wasn't what I was expecting after reading the website.
This wasn't an impulse purchase. I had specifically searched online for nitrate and nitrite free bacon and Dukes Hill appeared to fit that brief. I had even bought bacon from another artisan supplier so we could cook them side by side in a taste test.
That idea disappeared as soon as I read the ingredients.
What disappointed me most was the contrast between the carefully crafted marketing and the reality of the product. There is so much emphasis on craftsmanship, heritage and tradition that it is very easy for customers to assume the ingredients reflect that philosophy.
They don't.
If you're happy buying conventionally cured bacon containing potassium nitrate and sodium nitrite, you'll probably enjoy it.
However, if, like me, you're specifically trying to avoid these additives, don't rely on the beautifully written descriptions. Read the ingredients first.
In my opinion, the marketing promises far more than the product actually delivers, and I came away feeling disappointed.
30 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to share your feedback. We are very sorry that our product description left you disappointed, particularly as you had specifically been looking for bacon without nitrates or nitrites.
We completely understand the point you are making. Our references to traditional methods and artisan craftsmanship are intended to describe the care, provenance and processes behind our products, rather than to suggest that the bacon is nitrate or nitrite free. However, we appreciate that the wording used led you to form a different expectation, and we are sorry for the disappointment this caused.
We aim to provide clear ingredient information for our products so that customers can make an informed decision before purchasing, particularly where there are specific ingredients they wish to avoid. Our Smoked Dry Cured Back Bacon does contain the curing ingredients you have highlighted, and we appreciate that this meant the product was not suitable for what you were specifically looking for.
Your comments regarding the relationship between our product descriptions and ingredient information are valuable, and we will ensure this feedback is shared with the relevant team. We never want our customers to feel misled, and feedback such as yours helps us understand where our messaging could be clearer.
We are sorry that on this occasion the product did not meet your expectations, and we appreciate you bringing your concerns to our attention.
The DukesHill Team
Great selection of artisan foods. I bought a gift card for a special birthday. The recipient was delighted as had a huge choice of quality food productsx
Fantastic idea as a gift card for a special occasion.
22 juillet 2026
Réponse de DukesHill
Thank you so much for your wonderful review.
We're delighted to hear that your gift card was so well received and that the recipient enjoyed choosing from our range of artisan food products. There's nothing better than knowing we've been able to play a small part in making a special birthday even more memorable.
We really appreciate your kind words and hope to help with many more special occasions in the future.
Review of all the ordersAll the food I have ordered as been of…
All the food I have ordered as been of top quality.The order line is good service and the delivery service is good.There has been a couple of hiccups but they have been resolved quickly.
31 juillet 2026
Avis spontané
Réponse de DukesHill
Thank you for your lovely review.
We're delighted to hear that you have been pleased with the quality of our products, as well as the service provided by our order line and delivery teams. We really appreciate your kind words and are pleased that any issues you've experienced have been resolved quickly.
Thank you for your continued support, and we look forward to providing you with more delicious products in the future.
Easy to order fresh meat and arrives on…
Easy to order fresh meat and arrives on day selected.
Well packed and items well sealed to keep fresh.
22 juillet 2026
Réponse de DukesHill
Thank you for your lovely review.
We're delighted to hear that you found ordering with us easy and that your delivery arrived as expected. It's great to know that you were pleased with the packaging and that your products arrived well sealed and fresh.
Thank you for choosing DukesHill, and we look forward to serving you again soon.
Great food delivered on time one of the…
Great food delivered on time one of the best hams we have eaten
21 juillet 2026
Réponse de DukesHill
Thank you so much for your lovely review.
We're delighted to hear that you enjoyed your order and that your ham was one of the best you've eaten. It's wonderful to know that the quality of our food and our delivery service met your expectations.
Thank you for choosing DukesHill, and we look forward to bringing you more delicious products in the future.
Delivery
The Delivery was delivered.
However, I did not get notified in anyway that it was delivered.
It was left on my front door step for over 5 hours
26 juillet 2026
Réponse de DukesHill
We’re very sorry to hear about your delivery experience. We completely understand your concern and frustration at not receiving any notification that your order had been delivered, particularly as this resulted in the parcel being left on your doorstep for over five hours.
This is certainly not the experience we want for our customers, and we will make sure your feedback regarding the lack of delivery notification is passed on to the relevant team.
We can see that a member of our team has now reached out to you directly regarding your experience, and we hope we can help resolve your concerns and put things right.
Please accept our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
The DukesHill Team
Outstanding service from start to…
Outstanding service from start to finish. Amazing products.
21 juillet 2026
Réponse de DukesHill
Thank you so much for your wonderful review!
We're delighted to hear that you found both our service and our products outstanding. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Love buying from DukesHill the choice…
Love buying from DukesHill the choice is amazing,, the quality is great and customer service first class.
21 juillet 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're thrilled to hear that you enjoy shopping with DukesHill and that you've been pleased with our range, the quality of our products, and the service you've received. Your kind words mean a great deal to the whole team.
We really appreciate your support and look forward to welcoming you back again soon!
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