The ham was delicious as usual however the delivery driver left it on the step of another house up the road. The owner of that house came across it when he happened to open his front door. Luckily th... Voir plus
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Appalling service with this company. The hamper arrived with melted ice packs and the meat spoiled, rotten and stinking. I emailed their customer services department, enclosing a photograph of the sta... Voir plus
This is the second Beef Wellington and my third order to date and I introduced a new client too who had the Beef Wellington and other products for his first order and we were totally impressed with... Voir plus
Such beautiful food! We ordered a meal for 2 and it was all delicious, easy to cook and such generous portions. Beautifully and carefully packed. My one slight suggestion would be to include a print... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Épicerie fine
- aussi dans
- Boucherie-charcuterie
- Charcutier
- Magasin de produits gourmets
- Produits carnés
- Service de livraison des courses
Écrit par l'entreprise
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Écrit par l'entreprise
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Coordonnées de contact
4,3
Excellent
24 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
“Another one bites the dust” (Order, and door!)
First in truth, I have already genuinely very positively, deservedly as well, posted a review for DukesHill.
But I see another email invitation since my recent order so….
And as well, repeat reviews are critical and show even more so lol…
Well again, identical ease as ever so quickly placing the order first.
I struggle personally with focus and attention.
Sites checkout even basketing’s processes CAN be a little cryptic and I say flawed in slight- until you LEARN exactly how THAT whole site operates lol
(true tale,)
Zero “learning” haha placing orders with DukesHill.
Please people value this like I. It’s a responsibility ultimately of a small but thriving company to make ordering a virtual parkwalk for people like myself with an optic nerve injury hence inability to peruse too formally.
So, on that, they live up again! Enough don’t and I wish they would.
So appreciate this also please- a month and half after my last order, I speed to checkout.
Again, next day delivery, IF, I want it! Yes please Sir!
Click, and my goods were safely with me next morning.
Another note- it was a hot day and I received always clear warm email from DukesHill night before, saying tomorrow’s orders will be sent with extra ice and by 1 pm no customer extra charge.
So just handing earned credit, DukesHill evidently are always fully mindful to ensure their goods are never exposed to any degrading agents like heat.
Excellent but easy open packaging always.
What else can I say? Time & time again they will come through.
I write the above not because I gain or am affiliated in any way, I’m a very happy customer life benefitting daily with respect from the goods I am delivered, no hyperbole I swear.
And they just operate supremely website to door, appear from my notice a real warm human collective driving DukesHill ready and happy to connect with any customer whenever, is my feeling also.
Let them grow though still, I suddenly see. Why not??
Alexis Kelly, well happy DukesHill customer.
13 août 2026
Réponse de DukesHill
Wow, Alexis, thank you so much for taking the time to leave us another fantastic and incredibly thoughtful review!
It means a great deal to hear how easy and straightforward you find ordering from DukesHill, particularly knowing how important a simple and accessible online experience is for you.
We’re also delighted that your order arrived safely and promptly despite the hot weather. Making sure our products reach our customers in the best possible condition is incredibly important to us, which is why we take additional precautions when temperatures rise.
Most of all, thank you for your wonderful comments about the people behind DukesHill. There really is a team of people here who care enormously about our customers, and feedback like yours means so much to everyone involved.
Thank you for your continued support and for putting such a big smile on our faces, Alexis. We look forward to sending many more delicious orders your way!
Kind regards,
The DukesHill Team
Well today i recieved a box of mush
Well today i recieved a box of mush.
Box was not packed correctly..EDIT.
After contacting the company, they did appologise and they resent me the order.so i will adjust my rating. From 3 to 4
20 août 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to share your experience with us.
We’re incredibly sorry to hear about the condition your order arrived in. Receiving a box with melted ice packs and food that has become soft, damaged and mixed together is certainly not how we expect a DukesHill order to reach you.
We completely understand how disappointing and frustrating it must have been to open your delivery and find the fish pie, cottage pie and lasagne in this condition, particularly when you had been looking forward to enjoying them.
We take concerns around the condition and packaging of our food very seriously, and we’ll make sure your feedback is passed on to the relevant teams so that the packing of the order and the condition it arrived in can be reviewed.
We’d also like the opportunity to put this right for you. Someone from our Customer Service team will reach out to you directly so we can discuss what has happened and find a suitable resolution.
Please accept our sincere apologies again for the experience you’ve had.
Kind regards,
The DukesHill Team
Unfortunately mashed potato out of…
Unfortunately mashed potato out of date. Replacement arrived quickly but communication could have been more polite. Undertone to communication from company made me feel as though I should have accepted their out of date product.
15 juillet 2026
Réponse de DukesHill
Thank you for taking the time to share your feedback with us.
We’re very sorry that the mashed potato you received was out of date. While we’re pleased that a replacement was arranged and reached you quickly, we’re equally disappointed to hear that the communication you received left you feeling as though your concerns weren’t being fully acknowledged.
That certainly isn’t how we want any of our customers to feel. You were absolutely right to bring the issue to our attention, and we apologise if the tone of our response suggested otherwise.
We really appreciate your feedback, both about the product and the way your enquiry was handled, and we’ll make sure this is shared with the relevant teams so we can learn from your experience.
Thank you again for bringing this to our attention and for giving us the opportunity to put the product issue right.
Kind regards,
The DukesHill Team
Good service and quality thanks
Good service and quality thanks. Quickly delivery, excellent quality product and options to payment. Accurate package and very nice gifts. Thanks from kirkby lonsdale
20 août 2026
Avis spontané
Réponse de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you were pleased with the service, speedy delivery and, most importantly, the quality of your products. It’s also wonderful to know that everything arrived carefully packaged and that you enjoyed the little gifts too!
Thank you for choosing DukesHill and for taking the time to share your experience with us. Sending our very best wishes to you in Kirkby Lonsdale, and we look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
It’s all about taste
Every ingredient in Dukeshill products is top quality and delicious flavours.The Wiltshire and York hams are absolutely superb as are the sticky toffee puddings.Definitely going to order very soon.
12 août 2026
Réponse de DukesHill
Thank you so much for your wonderful review!
We’re delighted to hear how much you’ve enjoyed the quality and flavours of our products. It’s particularly lovely to hear such fantastic comments about our Wiltshire and York Hams, as well as the Sticky Toffee Puddings, some firm favourites!
Knowing that you’re already planning your next order is one of the best compliments we could receive. Thank you for choosing DukesHill and for taking the time to share your experience with us.
We look forward to welcoming you back very soon!
Kind regards,
The DukesHill Team
Fabulous Mushroom Soup
For our first order we chose Mushroom Soup - outstanding; a Duck & a Chicken Liver Pate - both excellent; Lincolnshire sausage - just enjoyed in a sandwich for lunch & sliced Wiltshire Ham. The ham was slightly disappointing, not for lack of taste, but it's extremely tightly vacuum packed making it difficult to remove a whole individual slice as they're all stuck together. We were hit by another heatwave after ordering that clashed with our delivery date so Dukes Hill emailed to say they were delaying delivery for a couple of days to avoid peak temperatures & ensure food arrived in best possible condition.
10 août 2026
Avis spontané
Réponse de DukesHill
Thank you so much for taking the time to leave such a detailed review, especially following your first order with us!
We’re delighted to hear that the Mushroom Soup was a particular highlight and that you also enjoyed the Duck and Chicken Liver Pâtés and Lincolnshire Sausages.
We really appreciate your feedback regarding the sliced Wiltshire Ham. While we’re pleased you enjoyed the flavour, we completely understand how frustrating it can be when the slices are difficult to separate, and we’ll make sure your comments regarding the packaging are passed on to the relevant team.
We’re also pleased that we were able to rearrange your delivery during the heatwave. Ensuring our products reach you in the best possible condition is incredibly important to us, and sometimes that means making adjustments when temperatures are particularly high.
Thank you again for choosing DukesHill for your first order. We hope you thoroughly enjoy everything and look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Food very nice but a bit expensive for…
Food very nice but a bit expensive for what it is.
14 août 2026
Réponse de DukesHill
Thank you for taking the time to leave us a review!
We're really pleased to hear that you enjoyed the food. We also appreciate your feedback regarding our pricing and understand that value for money is an important consideration.
We always aim to offer high-quality products and really appreciate your honest feedback, which we'll be sure to take on board.
Thank you for choosing DukesHill, and we hope to serve you again soon.
Kind regards,
The DukesHill Team
Polite staff and quality product
I was kept up to date with the delivery expectations - given the severe August heat by very polite staff. The meat was great.
14 août 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're delighted to hear that our team kept you well informed about your delivery, especially during the recent hot weather, and that you found everyone polite and helpful.
Most importantly, we're really pleased to hear that you enjoyed the meat!
Thank you for your kind words and continued support. We look forward to serving you again soon.
Kind regards,
The DukesHill Team
After Concert Party
I put on an after concert party for my choir and your ham and cheeses were outstanding. Everyone commented on the taste and quality. Thank you.
12 août 2026
Réponse de DukesHill
Thank you so much for your wonderful review!
We're delighted to hear that our ham and cheeses were such a hit at your after-concert party. It's especially lovely to know that your guests commented on the taste and quality.
We hope the concert was a great success too, and we're thrilled to have played a small part in making the occasion special.
Thank you for choosing DukesHill, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Awesome Customer Services
Unfortunately DPD messed the delivery up and delivered to the wrong location, Dukeshill Customer Services were very supportive and somehow managed to get DPD to collect and re-deliver within a couple of hours! Awesome service!
Sometimes in life crap happens and it’s how you correct it and communicate with your customers, on these points 10/10 and five stars for the Dukeshill CS team, great work! ***** 5 stars - nice work, would highly recommend
13 août 2026
Réponse de DukesHill
Thank you so much for your fantastic review!
We're sorry that there was an issue with your original delivery, but we're delighted to hear that our Customer Service team was able to step in, keep you informed and get everything back on track so quickly.
We completely agree that when things don't quite go to plan, it's how they're handled that makes all the difference. Your 10/10 and five stars will certainly put a smile on the team's faces!
Thank you for your patience, your kind words and your recommendation. We really appreciate it.
Kind regards,
The DukesHill Team
Cheese was super enjoyable
Cheese was super enjoyable. Delivery was as per schedule very good.
13 août 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you thoroughly enjoyed the cheese and that your delivery arrived right on schedule.
We really appreciate your feedback and look forward to serving you again soon!
Kind regards,
The DukesHill Team
Top quality bacon and ham
Looking for top quality bacon and ham? Look no further. Been using Dukeshill for some time because I don't eat bacon often, but when I do I prefer it to be the best. Dukeshill bacon and hams are 2nd to none out there in my opinion. The bacon is dry, not too fatty and full of flavour! The hams are perfect too! A good range of pickles and preserves that taste sublime. Good service, packed securely and you can choose your delivery date. My 1st choice every time.
11 juin 2026
Avis spontané
Réponse de DukesHill
Thank you so much for such a wonderful review!
We're delighted to hear that DukesHill continues to be your first choice for bacon and ham. It's fantastic to know that you appreciate the flavour and quality of our products, as well as our range of pickles and preserves.
We're also pleased that you've been happy with our service, packaging and the flexibility of choosing your delivery date.
Your continued support and recommendation genuinely mean a great deal to the whole team. We look forward to providing you with plenty more of your favourites in the future!
Kind regards,
The DukesHill Team
Absolutely so pleased with the amazing produce
First time ordering and won’t be the last. The bacon, gammon and ham were the best we have ever had. We also ordered a quiche that we had warmed up and it was very tasty. Everything was packed with care and arrived still cold with ice on the hottest day of the year. So so pleased I found Dukeshill
12 août 2026
Réponse de DukesHill
Thank you so much for your fantastic review!
We're absolutely delighted to hear that your first order was such a success and, even better, that it won't be your last! It's wonderful to know that you enjoyed the bacon, gammon, ham and quiche so much.
We're also really pleased to hear that everything arrived well packed and perfectly chilled, especially on such a hot day.
Thank you for choosing DukesHill and for taking the time to share your experience. We look forward to welcoming you back for your next order!
Kind regards,
The DukesHill Team
Birthday Hamper … always good and…
Birthday Hamper … always good and recipient very happy!
12 août 2026
Réponse de DukesHill
Thank you so much for your lovely review!
We're delighted to hear that the birthday hamper was enjoyed and, most importantly, that the recipient was very happy with it.
Thank you for choosing DukesHill to be part of their special day. We really appreciate your continued support and look forward to serving you again soon!
Kind regards,
The DukesHill Team
Two items missing and …. not what I expect from Dukeshill.
Two items missing, no explanation . The steak lovers box that we have ordered many times, contained two ribeye steaks more Marble than meat, I would not have bought had I been in a shop.
Customer Services were helpful and have promised replacement for the steak and the missing items. There might have been an extra star but I have yet to receive the goods on my chosen day.
12 août 2026
Réponse de DukesHill
We’re very sorry for the disappointment with your recent order. We completely understand how frustrating it must have been to find two items missing, as well as being unhappy with the quality of the ribeye steaks, particularly when the Steak Lovers Box is something you’ve enjoyed from us many times before.
We can see that you’ve since spoken with a member of our team and that replacements have been arranged for both the missing items and the steaks. We’re pleased our Customer Service team was able to help, and we hope the replacements arrive as arranged and are much more in keeping with the quality you’ve come to expect from DukesHill.
Thank you for bringing this to our attention and for giving us the opportunity to put things right. We really appreciate your continued custom and hope your next experience with us is a much more positive one.
The DukesHill Team
It was a gift for friends who were…
It was a gift for friends who were moving & I thought it would be easy food during the move. They loved.
12 août 2026
Réponse de DukesHill
Thank you so much for your lovely review!
What a thoughtful gift for your friends during their move. We're delighted to hear that they loved it and that we could help make things a little easier for them during such a busy time.
Thank you for choosing DukesHill for their gift. We really appreciate your support and hope we can help with another special occasion in the future!
Kind regards,
The DukesHill Team
Appalling service ..
Appalling service ... three weeks after ooking my ham for delivery I am still waiting for its arrival.
I will not be purchasing from you again.
12 août 2026
Réponse de DukesHill
We’re very sorry for the delay with your order and completely understand how disappointing and frustrating this must have been, particularly after waiting three weeks for your ham to arrive. This is certainly not the level of service we aim to provide.
We can see that a member of our team has now sent you an email regarding your order and the issues you’ve experienced. We hope this helps to resolve the situation, and we sincerely apologise for the inconvenience and disappointment caused.
We’re very sorry to hear that this experience has left you feeling that you wouldn’t purchase from us again. We do hope we have the opportunity to restore your confidence in DukesHill in the future.
Kind regards,
The DukesHill Team
Excellent service
The web site is very good. Clear details of what is available. Service was amazing. Delivery prompt and items very well packed and protected (the company took the excessive heat into account and arranged for delivery to be made earlier in the day. Very impressed.
12 août 2026
Réponse de DukesHill
Thank you so much for your fantastic review!
We're delighted to hear that you found our website clear and easy to use, and that you were so impressed with the service you received.
It's particularly lovely to hear that the extra care taken with your delivery during the hot weather was appreciated and that everything arrived promptly, well packed and protected.
Thank you for choosing DukesHill and for taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The DukesHill Team
Excellent customer service and amazing…
Excellent customer service and amazing meats delicious
12 août 2026
Réponse de DukesHill
Thank you so much for your wonderful review!
We're delighted to hear that you received excellent customer service and, most importantly, that you found our meats delicious.
Your kind words mean a great deal to the whole team. Thank you for choosing DukesHill, and we look forward to serving you again soon!
Kind regards,
The DukesHill Team
Dukeshill you are simply the best I…
Dukeshill you are simply the best I can't thank you enough for the kind and pleasant service I have received I am over the moon with the items I've received from you I will be ordering again soon thanks again
10 août 2026
Réponse de DukesHill
Thank you so much for such a wonderful review!
We're absolutely delighted to hear how happy you are with both the service you've received and the products you've ordered. Comments like yours really do mean a great deal to the whole DukesHill team.
Thank you for your kind words and continued support. We can't wait to welcome you back for your next order!
Kind regards,
The DukesHill Team
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