Such beautiful food! We ordered a meal for 2 and it was all delicious, easy to cook and such generous portions. Beautifully and carefully packed. My one slight suggestion would be to include a print... Voir plus
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Normally no probs with placing an order, this time couldn't select a delivery date, ie the only date that came up was December 2025, some prices on the website were more than the latest brochure. I... Voir plus
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The British Porchetta joint was absolutely magnificent. Succulent and very tasty. We had a meal with 5 adults and 4 young children all aged 5 and under. Initially, they all refused any meat. Then... Voir plus
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Superb, quality products, really tasty. We have tried a range of items (ham, steak & ale pies, cheese and onion pies and Stilton topped pork pies, lemon half chicken and smoked trout pate). Without ex... Voir plus
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À propos de l'entreprise
- Épicerie fine
- aussi dans
- Boucherie-charcuterie
- Charcutier
- Magasin de produits gourmets
- Produits carnés
- Service de livraison des courses
Écrit par l'entreprise
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Écrit par l'entreprise
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Coordonnées de contact
4,3
Excellent
24 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible service
Terrible service. Three phone calls and still couldn’t get delivery. And these companies wonder why the hey are going under.
23 septembre 2026
Avis spontané
Réponse de DukesHill
We’re very sorry to read about your experience and completely understand your frustration, particularly after having to contact us three times and still experiencing difficulties with your delivery.
This is certainly not the level of service we want any of our customers to receive, and we apologise for the inconvenience and disappointment this has caused.
A member of our Customer Service team has now reached out to you directly via email so that we can discuss what has happened in more detail and work with you to resolve the situation.
We genuinely value your feedback and hope we have the opportunity to put things right and restore your confidence in DukesHill.
Kind regards,
The DukesHill Team
As usual, 5 star
As usual, produce was first class. Regularly pick up Barnsley chops and Sirloin joints. Never fails to amaze just how good these are every order. Shout out to the service too, from pickers and packers through to delivery, first rate service all round.
10 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for another fantastic 5-star review!
We’re delighted to hear that the quality continues to impress you with every order, particularly our Barnsley Chops and Sirloin Joints. It’s wonderful to know they’ve become such firm favourites!
A huge thank you as well for recognising everyone involved behind the scenes. From our pickers and packers through to the delivery of your order, it really is a team effort, and we’ll be sure to pass your lovely comments on.
Thank you for your continued support and for choosing DukesHill time and time again. We look forward to your next order!
Kind regards,
The DukesHill Team
Meat did not arrive for 48 hours…
Meat did not arrive for 48 hours following delivery date, so cancelled.
This is the second time I have been disappointed and gravely inconvenienced.
Suggest you change delivery company.
20 septembre 2026
Réponse de DukesHill
We’re very sorry to hear about your experience and completely understand your disappointment and frustration, particularly as you have experienced delivery issues with us on more than one occasion.
Having your order delayed by 48 hours is certainly not the experience we want for our customers, especially when you have planned around a specific delivery date. We sincerely apologise for the inconvenience this caused and appreciate you taking the time to share your feedback regarding the delivery service.
A member of our Customer Service team has now been in touch with you directly via email to discuss what happened and see how we can help.
We’re very sorry that we have let you down on this occasion and hope we have the opportunity to restore your confidence in DukesHill.
Kind regards,
The DukesHill Team
Delivery was completely at room…
Delivery was completely at room temperature on arrival. It must have been significantly delayed at some point after packing.
23 septembre 2026
Avis spontané
Réponse de DukesHill
We are very sorry to hear that your order arrived completely at room temperature. We completely understand how concerning and disappointing this must have been, particularly when you are receiving food products that you quite rightly expect to arrive in the appropriate condition.
It certainly sounds as though something may have gone wrong during the delivery journey, and we would really appreciate the opportunity to look into the tracking and establish what happened with your parcel.
Most importantly, we would like the opportunity to put this right for you. Please get in touch with our customer service team and provide your order details so that we can investigate and discuss the best resolution with you.
You can call us on 0345 3700 129 or email us at help@dukeshillham.co.uk, and a member of the team will be happy to help.
We are very sorry that your order reached you in this condition and for the disappointment and inconvenience this has caused. This is not the experience we want our customers to have, and we hope you will give us the opportunity to resolve this for you.
Kind regards,
The DukesHill Team
It got there on time which is pretty…
It got there on time which is pretty much all that counts. But product also hit the spot.
20 septembre 2026
Réponse de DukesHill
Thank you so much for your review!
We’re pleased to hear that your order arrived on time and, even more importantly, that the product hit the spot!
We hope you thoroughly enjoyed it, and we look forward to delivering another great order to you again soon.
Kind regards,
The DukesHill Team
Easy rolls
I am older but managed to order some meat mainly sliced, which was delivered in good condition. The meat was good and tasty. I order sliced meat for sandwiches or rolls as I don’t go out much
22 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for taking the time to leave us a lovely review!
We’re really pleased to hear that you found ordering with us manageable and that your sliced meats arrived safely and in good condition.
It’s wonderful to know that our sliced meats work well for you and that you’ve been enjoying them in your sandwiches and rolls. We hope we can continue to provide you with plenty of tasty options that are convenient and easy to enjoy at home.
Thank you for choosing DukesHill, and we look forward to looking after you again soon!
Kind regards,
The DukesHill Team
Failure to deliver as promised - poor customer service
I placed an order with this company. For delivery on a Friday - it was sent on Wednesday. I was called on Thursday to offer an alternative for one product as the item I wanted was not available. Full marks here and I accepted the alternative-
The next I had any communication was at 0903 on the Friday of delivery from DPD stating they had just received the item.
As delivery was for that day this seemed irregular and I called dukes hill at 0930 amd queried this. The operator stated they would contact DPD and get back to me.
No one returned my call so I phoned again after 1200 when. It was clear DPD would not de delivering that day.
There didn’t appear to be a record of my earlier call and I had to go through everything again. This lady did return my call and told me DPD had my item and it would likely arrive on Saturday. This was not what I wanted as this would have been inconvenient to wait in for. Further this is a meat product and presumably the ice pack is not designed to last two days. Ot certainly wouldn’t be good sitting on my doorstep on a day I may not be at home.
Whilst I was offered a refund the rather catty remarks from the operator “oh well you’ve made your mind up and I can’t be bothered to argue” were uncalled for (and I made that clear to her).
I was really quite excited to see how these products were (the look and sound amazing) and was initially impressed when a substitution was needed on how you called to check. DPD service in my experience is one of the best courier services for reliability.
I do not know what went wrong here but it would almost seem that either dpd did not collect on the Thursday but at the point they scanned it onto their system or they did and it was processed badly although I suspect that as there was no further scan of the item they were not collected as Duke Hill advised.
I’m disappointed in not being able to try the products (they are not cheap but reviews are good) it’s just a shame administration and poor customer service alienated me.
17 septembre 2026
Avis spontané
Réponse de DukesHill
We are very sorry to read about your experience and for the disappointment and frustration caused by both the failed delivery and the way your concerns were subsequently handled.
It is particularly disappointing to hear that your experience started positively, with our team contacting you regarding the unavailable product and arranging a suitable alternative, only for things to then go wrong with the delivery itself.
We completely understand why the DPD tracking update on Friday morning caused concern, particularly when you were expecting your order that day. You did the right thing by contacting us to query this, and we are very sorry that the callback you were initially promised did not happen and that you then had to contact us again and explain the situation for a second time.
We also fully appreciate your concerns about a meat order being delayed for an additional day. Our packaging is designed to protect our products during transit, but we understand why an unexpected delay would leave you concerned about the condition in which your order might eventually arrive.
Most concerning, however, is the comment you have described receiving during your conversation with a member of our team. Regardless of the difficulties surrounding the delivery, you should always be spoken to politely and professionally. We are very sorry that your interaction left you feeling otherwise.
We would like the opportunity to investigate both what happened with the dispatch and delivery of your order and your experience when contacting our customer service team. Please email us at help@dukeshillham.co.uk with your order details and mention your Trustpilot review so that we can identify the order and look into this properly.
We appreciate that you were genuinely looking forward to trying DukesHill for the first time, which makes it especially disappointing that your first experience ended this way. We hope you will give us the opportunity to understand what went wrong and see what we can do to put things right.
Please accept our sincere apologies again for the inconvenience and disappointment caused.
Kind regards,
The DukesHill Team
Impressed
Lovely products arrived safely and well packaged, as a first time customer I can say I'll be back.
Dry cure back bacon, gammons and herb infused ham are lovely and consideration is obviously given to how each item is vacuum packed.
15 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for your wonderful review and for choosing DukesHill for your first order!
We’re delighted to hear that everything arrived safely and well packaged, and that you’ve enjoyed the Dry Cured Back Bacon, Gammons and Herb Infused Ham.
It’s particularly lovely to hear that you noticed the care taken with the vacuum packing and presentation of each product. We want everything to reach our customers in the best possible condition, so your comments mean a great deal to us.
Knowing that you’ll be back is the best compliment we could ask for! Thank you again for giving DukesHill a try, and we look forward to welcoming you back soon.
Kind regards,
The DukesHill Team
The heating instructions for the cooked…
The heating instructions for the cooked ham midi Wiltshire resulted in a dry ham . There were no time for heating depending on the size of the ham. The 2 hours on the instructions I feel was much too long for the size of the ham
19 septembre 2026
Avis spontané
Réponse de DukesHill
We are very sorry to hear that your Wiltshire Ham Midi turned out dry, and we completely understand your disappointment.
The guidance on the ham tag specifies 2 hours of heating for a whole ham. As the Midi is a smaller ham, it would not require the same length of time in the oven.
We are sorry if the information provided with your ham did not make this distinction clear enough. We appreciate that customers rely on the cooking and heating instructions supplied with our products, and those instructions should be straightforward and appropriate for the size of product being prepared.
Thank you for bringing this to our attention. We will make sure your feedback regarding the instructions is passed on to the relevant team so that we can review how clearly the different heating times for our ham sizes are communicated.
We are particularly sorry that the confusion resulted in your ham becoming dry and affected your enjoyment of it. We hope that despite this experience, you will give us another opportunity to provide you with the quality you would expect from DukesHill.
Kind regards,
The DukesHill Team
Réponse de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that your order arrived on time and, most importantly, that you found the cakes delicious!
Thank you for choosing DukesHill and for taking the time to share your feedback with us. We hope you enjoy ordering from us again soon!
Kind regards,
The DukesHill Team
Incredibly fast delivery
Incredibly fast delivery, ordered midday Friday and delivered before midday Saturday and ready for Sunday lunch. Beautiful cuts of meet expertly packed in a refrigerated box. The meat cooked easily with no graining and made the perfect tender roast lamb supper. This was my second order (Beef Wellington) the first and I am going to be ordering most weekends over the autumn and winter. What a discovery Dukes Hill has been and thank you to all the team
best
robert
Pulborough
West Sussex
6 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for such a fantastic review, Robert!
We’re delighted to hear that your order reached you so quickly and in perfect condition, ready for your Sunday lunch. It’s wonderful to hear that the lamb cooked beautifully and made such a tender and enjoyable roast.
It’s especially lovely to know that after enjoying the Beef Wellington from your first order, you’ve returned to us and are already planning plenty more orders throughout the autumn and winter!
Your comment about discovering DukesHill really means a lot to us, and we’ll be sure to share your kind words with the wider team.
Thank you again for your support, Robert. We look forward to sending many more delicious weekend treats your way!
Kind regards,
The DukesHill Team
I made a small order as I wanted to try…
I made a small order as I wanted to try the ham, wow I'm so impressed, tasty at a reasonable price, I will be ordering again.
17 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for your wonderful review!
We’re delighted that you decided to give DukesHill a try and, even better, that the ham impressed you so much! It’s fantastic to hear that you enjoyed the taste and felt it offered great value too.
Knowing that you’ll be ordering from us again is one of the best compliments we could receive.
Thank you for choosing DukesHill, and we look forward to welcoming you back for your next order!
Kind regards,
The DukesHill Team
Firstly the choice of delicious…
Firstly the choice of delicious starters, mains and puddings.
All was well packed to arrive in perfect condition which it did.
Now to the taste we purchased ribeye steaks, lemon sponge pudding, smoked salmon and pastrami all were so yummy.The steaks I cooked medium rare and they were so soft and buttery while the lemon sponge pudding was delicate and very moorish the rest will be sampled tomorrow morning.
It is refreshing to find food so lovely in taste and not expensive at all will be ordering again real soon.
19 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for such a wonderful and detailed review!
We’re delighted to hear that everything arrived perfectly packed and that you’ve been enjoying the variety of dishes you chose.
The ribeye steaks cooked medium rare sound absolutely delicious, and it’s fantastic to hear you found them so tender and buttery. We’re equally pleased that the Lemon Sponge Pudding was a hit, and we hope you enjoy the smoked salmon and pastrami just as much!
It’s especially lovely to hear that you’ve been impressed by both the quality and value of our food. Knowing that you’re already planning another order means a great deal to us.
Thank you for discovering DukesHill, and we look forward to welcoming you back very soon!
Kind regards,
The DukesHill Team
Réponse de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you’ve been so pleased with both the quality of our products and the service you’ve received.
We really appreciate your kind words and continued support – and we certainly hope you’re able to treat yourself to a little more DukesHill in the future!
Kind regards,
The DukesHill Team
As always the products are perfect
As always the products are perfect. I found that there is a problem adding to an existing order. I did this to my last order, and ended up with an almost duplicate order. I wanted to add 2 steaks and another pack of sausages , I ended up with 3 packs of sausages, Blackpudding, 2 packs of bacon chops all on top of my original order. Please make adding to an order straight forward.
17 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you for taking the time to leave us your feedback and for your lovely comments about the quality of our products.
We’re very sorry to hear about the difficulty you experienced when trying to add a few additional items to your existing order. We completely understand how frustrating it must have been to discover that you had ended up with additional products you hadn’t intended to order.
We really appreciate you highlighting this. Adding to an existing order should be a straightforward process, and we’ll make sure your feedback is passed on to the relevant team to review how we can make this clearer and easier for our customers.
Thank you again for your continued support of DukesHill and for helping us identify an area where we can improve.
Kind regards,
The DukesHill Team
A delightful meal
An easy to order website and reliable delivery, with items well packaged. I ordered 3 items:
1. Trout pate - unexpectedly this was the highlight of the order, the pate being packed with delicate flavours. I wish I had ordered more!
2. The porchetta was a bit of a disappointment. Flavoursome and tender rolled pork, but the stuffing was not well distributed and I could not get the crackling to crisp up. It would have been better if the crackling could have been cooked separately, at a higher temperature. The lambchetta, ordered in the Spring, was faultless and better.
3. All was forgiven with the summer puddings, quite the best I have tasted.
Overall, a delightful meal much enjoyed by our guests.
4 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We’re delighted to hear that you found ordering straightforward, your delivery arrived reliably and everything was well packaged. It’s particularly lovely to hear that the Trout Pâté was the unexpected star of the meal and that our Summer Puddings were among the best you’ve tasted!
We’re sorry that the Porchetta didn’t quite live up to expectations, particularly with the distribution of the stuffing and achieving the perfect crackling. We really appreciate the constructive feedback and will make sure your comments are shared with our product team.
Most importantly, we’re delighted that you and your guests enjoyed the meal overall. Thank you for choosing DukesHill, and we hope your next order brings a few more unexpected favourites!
Kind regards,
The DukesHill Team
2 wrong items delivered but quickly…
2 wrong items delivered but quickly sorted by customer service and received replacements. Excellent service all round.
11 septembre 2026
Réponse de DukesHill
Thank you so much for your lovely feedback!
We’re very sorry that two incorrect items were included in your original delivery, but we’re delighted to hear that our Customer Service team was able to get everything sorted quickly and that your replacements arrived safely.
Things don’t always go perfectly, but making sure we put them right when they don’t is incredibly important to us.
Thank you for your understanding and for your kind comments about the service you received. We really appreciate your support!
Kind regards,
The DukesHill Team
I’ve only had one experience with Dukes…
I’ve only had one experience with Dukes Hill and the steak and ale pies were fantastic much so that I had ordered them again with my £10-00 discount I received FIRST CLASS
21 août 2026
Avis spontané
Réponse de DukesHill
Thank you so much for your fantastic review!
We’re delighted that your first experience with DukesHill was such a positive one and that you enjoyed our Steak & Ale Pies so much that you’ve already ordered them again!
It’s also lovely to hear that you were able to make use of your £10 discount towards your next order.
Thank you for giving DukesHill a try and for describing your experience as “first class” – that really does mean a lot to us. We look forward to welcoming you back for many more delicious orders!
Kind regards,
The DukesHill Team
DELIVERY TO OUR DAUGHTER AND SON- IN…
DELIVERY TO OUR DAUGHTER AND SON- IN LAW PROMPT AND CONTENTS WONDERFUL
15 août 2026
Avis spontané
Réponse de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that the delivery to your daughter and son-in-law arrived promptly and, most importantly, that they were so pleased with everything inside.
It’s always wonderful to know that a DukesHill delivery has been enjoyed, especially when it’s sent as a treat for someone else!
Thank you for choosing DukesHill, and we hope to welcome you back again soon.
Kind regards,
The DukesHill Team
Best bacon sandwich in 30 years
I have to say the rind o middle bacon was the best bacon I have ever tasted it was rich in taste and reminded me so much of when bacon was made properly before the EU interfered with it. I highly recommend this bacon though I really would love a smoked version too.
15 septembre 2026
Avis spontané
Réponse de DukesHill
Thank you so much for such a fantastic review!
We’re delighted to hear that our Rind-On Middle Bacon made such an impression – describing it as the best bacon sandwich you’ve had in 30 years is quite a compliment!
It’s wonderful to hear that you enjoyed the rich, traditional flavour, and we really appreciate your suggestion of a smoked version too. We’ll be sure to pass that feedback on to our product team.
Thank you for recommending DukesHill and for taking the time to share your experience. We hope there are many more delicious bacon sandwiches to come!
Kind regards,
The DukesHill Team
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